Staff Product Manager, Sales & Support Platform

Description

​​About LegalZoom

LegalZoom has been providing accessible and affordable online legal services for over 20 years. Since 2001, we’ve helped millions of customers launch, run, and grow their businesses, secure their intellectual property, and protect their loved ones with estate planning documents.

As the industry leader in business formations, innovation remains at the center of all we do. LegalZoom employees are creative thinkers and problem-solvers who thrive on collaboration and embrace diversity, equity, and inclusion. Together, we’re working to make a positive impact on the world.

Where we work

In an effort to foster a better work-life balance, LegalZoom is committed to a remote-first work environment. Our Austin, Beaverton, Frisco, LA Metro, and SF Bay Area offices allow our Zoomers to collaborate with teammates and offer special onsite events, lunches, and more.

This position must be located in the Austin metro area to support cross-functional and collaboration efforts.

Overview

Are you a Product Manager who is customer-obsessed, and passionate about scaling a high-growth business? Can you think strategically and set a vision, while also rolling up your sleeves to execute with the team? Have you built experiences that surprised and delighted your customers? Then this could be the opportunity for you! In this role, you will partner with engineering, product, business, legal, and other cross-functional teams to define and build next generation platforms that enable our sales and support teams to scale. You’ll sweat the details, work side by side with the team, and lead with a high say/do ratio. This is an opportunity to make a big impact on the lives of our small business customers and truly unleash entrepreneurship.

You will

• Drive customer empathy and advocacy. You'll gain the relevant customer insights from a variety of sources knowing that your customers are both internal (product and business leaders) and external (Small and Medium sized businesses and consumers seeking legal and compliance help)

• Dive deep and solve customer and platform problems while also synthesizing and providing executive level updates and recommendations

• Define and constantly refine your product roadmap. You will be balancing longer term transformational initiatives with nearer-term value delivery

• Be a trusted partner for your fellow product team members and all cross-functional groups

• Perform data analysis. You'll be tracking and constantly looking to optimize key metrics as they relate to the commerce domain

• Other duties as assigned

• Occasional travel may be required as needed

You have

• 6+ years of experience as a product manager, collaborating closely with Engineering, Design, Data Science and other cross-functional partners.

• A deep user empathy for both internal and external customers

• You are an end-to-end problem solver. From product discovery in situations with high ambiguity up to the point of post-launch monitoring

• Excellent "data skills". You are curious and ask the right questions, quickly gather relevant data points and are able to independently analyze and form data-backed perspectives

• Experience building scalable, reliable and flexible platform products, preferably those that relate to Sales and Customer Support functions.

• Remote employees should confirm that the internet service available has adequate bandwidth to support all work processes.

LegalZoom is a remote-first company and the national range for this role is $139,100 - $185,400. Actual compensation offered will depend on several factors including but not limited to: geographic location, work experience, education, skill level, and/or other business and organizational needs. In addition, an annual bonus, incentive bonus and/or restricted stock units may be provided as part of the compensation package. You will also receive a full range of medical, financial, and other benefits as seen below.

● Medical, Dental, Vision Insurance

● 401k, With Matching Contributions

● Paid Time Off

● Health Savings Account (HSA)

● Flexible Spending Account (FSA)

● Short-Term/Long-Term Disability Insurance

● Plus other wellness benefits to include:

○ Fertility

○ Mental Health

○ One Medical

○ Fringe lifestyle benefits up to $250

**Join us in making a difference as we build our future and help ensure access to professional legal advice to all! LegalZoom is an equal opportunity employer, dedicated to diversity, equality, and inclusion, and provides equal employment opportunities to all employees and applicants for employment. LegalZoom prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Additionally, LegalZoom is enrolled in the E-Verify program. For additional information on E-Verify, please visit Participation

and Right to Work

pages.**