About Lorikeet

Lorikeet is the most powerful customer support AI for complex businesses like fintechs, healthtechs, marketplaces and delivery services.

We’re doing this by building ground up from the premise that most support responses should be automated with transparent, customizable AI, and that support teams should spend their time managing automation and engaging with complex cases, not grinding through high volumes of simple tickets. Once teams are freed from reactive support, we want to help them tackle what’s next: providing personalized concierge services to their customers.

To deliver this combination of powerful AI systems and well designed tooling we’re leveraging Jamie’s experience as an early member of Google’s generative AI team and Steve’s experience building for operational teams at Stripe, as well as the experience of our team who’ve joined us from places like Stripe, Canva, Atlassian, Dropbox and Dovetail.

We are growing fast, have paying customers, real revenue, an exciting roadmap and a strong sales pipeline. We’re well funded by leading VCs and angel investors, including Blackbird, Square Peg, Claire Hughes Johnson (ex Stripe COO), Cristina Cordova (Linear COO), Bob Van Winden (Stripe Head of Support), and Cos Nicolaescu (Brex CTO).

Our global customers include:

• The largest telehealth company in Australia,

• The largest bank for teens in the US,

• One of the largest NFT marketplaces by trading volume,

• The leading virtual specialty-care platform in the US,

• One of the largest flexible rent-payment platforms in the US,

• One of the largest Web3 gaming companies

… and a handful of other enterprise customers with over 1 million support tickets a year.

What’s unique about this opportunity?

• Warm, mature, in-office flexible culture. Low ego, high trust team. No tolerance for ‘talented jerks’. We value working together in-office as the default in our (quite nice!) Surry Hills office. We embrace a) working efficiently, and b) working flexible hours to fit in life priorities outside of work. We’re committed to building a diverse team and really encourage folks from underrepresented backgrounds to reach out - we value user obsession and eagerness to learn over traditional credentials.

• High pay, high expectations, high performance. We aim to match unicorn / scale up pay at base salary and offer a potentially life-changing equity stake in the business. Our team gets the same monthly updates we send to our investors because they’re investors and owners too.

• On the technical cutting edge. With our users we’re defining what an AI-first SaaS product looks like. No one has figured out what the UI/UX, capabilities and data models of an AI first company are - it’s white space for us to invent. The AI agent problems we’re solving are beyond the cutting edge at the biggest research labs. We’re building on a modern tech stack, with Typescript, React/Remix, PrismaORM, NestJS and some Python sprinkled in.

• No nonsense recruitment process. The process is: 1) informal chats with Remy and Dilshi to hear our pitch and understand your interests and goals, 2) a ~two day paid work trial where you come in and ship with us. There’s no better way for each of us to figure out if we like working together than to work together!

About the role and you

We’re hiring a Strategic Finance swiss-army-knife to own the financial systems, models, and insights that guide our business.

You’ll work closely with our founders, operations, and go-to-market teams to turn multi-channel inputs into clean signals. That means owning forecasts, partnering on headcount planning, tracking performance against goals, and helping us understand where the business is working and where we can do better. Part strategic advisor, part hands-on operator, you’ll help refine the systems that keep us informed and aligned as we scale.

This is our first dedicated finance hire, so you’ll have a lot of room to shape how we do things.

What you’ll do

• Own financial models, operating plans, and scenario planning for the business

• Partner with teams on headcount planning, budgeting, and investment tradeoffs

• Track revenue, costs, and margin drivers—and highlight what’s changing

• Build and maintain internal dashboards and reporting systems

• Support pricing, forecasting, and board/investor communications

• Work cross-functionally to bring financial rigor to product, GTM, and operational decisions

• Spot areas where we’re flying blind and bring structure to them
  

The right candidate

We need someone with strong financial instincts who thrives in ambiguity and can influence decision-making cross-functionally. As the first dedicated finance hire, you’ll have the agency to take initiative on the mechanisms that ensure our growth and success, thoughtfully adapting those mechanisms as business needs change.

You might be a fit if you:

• Have 5-7 years of experience in strategic finance, FP&A, bizops, or early-stage operating roles, with a track record of partnering closely with leadership to drive financial clarity and decision-making, or a CFA.

• Have built and maintained operating models used for real-world planning ideally in a SaaS or B2B start up environment

• Have owned or directly contributed to board reporting, headcount planning, or annual planning cycles

• Have demonstrated experience modeling ARR, CAC, burn ratios and other SaaS metrics that actually matter

• Have experience designing internal reporting, dashboards, or planning rituals that stuck

• Have worked cross-functionally to pressure-test investments, run scenario analyses, or improve unit economics

• Are excited by the chance to help build a category-defining AI company
  

If you don't quite match this and are from an under-represented background we strongly encourage you to reach out. We know first hand that diverse teams are higher performing and are proud that our team reflects a broad spectrum of identities and lived experiences.