Job Description
- Knowledge of Portuguese and/or English
- Provide advanced support for Tasy system incidents and ensure timely resolution.
- Investigate and resolve technical and functional issues reported by users.
- Coordinate with development, services, and product teams to resolve cases.
- Document solutions and contribute to the knowledge base.
- Mentor junior support analysts when necessary.
- Experience in Tasy systems support, preferably in a senior or specialized position.
- Strong analytical and problem-solving skills with a customer-oriented approach.
- Bachelor's degree in Information Technology, Systems, or a related field.
- Fluent in Spanish.
Your role:
As a Senior Support Analyst, you will be responsible for providing high-level technical assistance to clients using the Tasy healthcare information system. You will manage complex issues and ensure service excellence, collaborating closely with internal teams and clients.
Key responsibilities:
- Provide advanced support for Tasy system incidents and ensure timely resolution.
- Investigate and resolve technical and functional issues reported by users.
- Coordinate with development, services, and product teams to resolve raised cases.
- Document solutions and contribute to the knowledge base for continuous improvement.
- Mentor junior support analysts when necessary.
If you meet the following profile, you are the right person for the position:
1. Has experience in Tasy systems support, preferably in a senior or specialized position.
2. Has strong analytical and problem-solving skills with a customer-oriented approach.
3. Has a bachelor's degree in Information Technology, Systems, or a related field.
4. Is fluent in Spanish (knowledge of Portuguese and/or English will be valued).
How we work together.
We believe that together we are better than apart. For our office teams, this means working together in person at least three days a week.
About Philips
We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others.
• Learn more about our business
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• Discover our rich and exciting history
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• Learn more about our purpose
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If you’re interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our commitment to diversity and inclusion here
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