Support Engineer 2 - SQL, PLSQL, Unix, Shell Scripting, Performance Tuning, Autosys, Servicenow

Scope:

We are looking for enthusiastic L1,L2 Support Engineers to join our IT/Cloud services team. The ideal candidate should have a foundational understanding of IT infrastructure, SQL (complex), Unix, Shell Scripting, databases, Performance tuning and server administration (Windows/Linux). This role focuses on L1, L2 support, servicenow management, and operational support across cloud, server, network, and database environments. Strong communication skills and a willingness to learn are key to success.

Our current technical environment:

• Networking: Good understanding of Networking concepts
• Operating Systems: Familiarity with Windows/Linux administration (installation, user management, log analysis).
• Databases: Basic Database knowledge - SQL/Oracle - queries, backups, user access
• General: Strong troubleshooting, analytical, and communication skills.
• Exposure to monitoring/ticketing tools like Zabbix/Splunk/AppD
• Familiarity with ITIL processes (Incident, Problem, Change Management)
• Certifications like CCNA/MCSA/RHCSA preferred
• Willingness to learn and work in a 24x7 support environment
• Hands-on L1 support experience in IT infrastructure

What you’ll do:

• Monitor Azure resources, servers, databases, networks, and applications using dashboards & monitoring tools.
• Track and resolve service alerts, ensuring timely updates in ticketing systems.
• Incident Management
• Perform L1 triage and troubleshooting for incidents across servers, networks, and databases.
• Escalate issues to L2/L3 teams as required.
• Document incidents, root causes, and resolution steps for knowledge sharing.
• Server & Infrastructure Support
• Assist in administering Windows and Linux servers (user management, basic services, patching support).
• Support basic tasks in Active Directory, access management, and resource provisioning.
• Perform basic troubleshooting of network components (connectivity, DNS, firewall basics).
• Assist in monitoring and basic maintenance of databases (SQL, Oracle, PostgreSQL) including connectivity, space utilization, and backup checks.
• Collaboration & Governance
• Collaborate with cross-functional teams (Infra, Cloud, DB, Network, Security).
• Support compliance, security, and governance requirements as per company policy.

What we are looking for:

• Bachelor’s degree with 2 to 5 years of experience in product support or implementation support.
• Flexible skill set and availability to meet evolving business requirements.
• Proficient in SQL, PL/SQL, Unix Shell Scripting; experience with Python and Azure Cloud is a plus.
• Familiarity with performance tuning techniques is an added advantage.
• Strong understanding of the technical landscape relevant to the assigned product line.
• Knowledge of various technical platforms, systems, and infrastructures.
• Exposure to Blue Yonder’s product suite and the ability to articulate product integrations and dependencies is preferred.
• Ability to collaborate effectively with cross-functional teams to ensure timely issue resolution.

Our Values

If you want to know the heart of a company, take a look at their values. Ours unite us. They are what drive our success – and the success of our customers. Does your heart beat like ours? Find out here: Core Values

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

About Us

Who are we?

We are a proven, passionate bunch of disruptors. Our work is all about tapping into your potential so we can deliver the best solutions and customer experiences on the planet. Collaboration, respect, and a great work-life balance earned us the title of "Best Place to Work- Employees' Choice" by Glassdoor. Our people are smart, creative, rock stars with over 400 patents and 10,000 people years of domain expertise.

What do we do?

Blue Yonder is the world leader in digital supply chain and omni-channel commerce fulfillment. Our intelligent, end-to-end platform enables retailers, manufacturers and logistics providers to seamlessly predict, pivot and fulfill customer demand. With Blue Yonder, you can make more automated, profitable business decisions that deliver greater growth and re-imagined customer experiences. Blue Yonder - Fulfill your Potential. ™ blueyonder.com

“Blue Yonder” is a trademark or registered trademark of Blue Yonder, Inc. Any trade, product or service name referenced in this document using the name “Blue Yonder” is a trademark and/or property of Blue Yonder, Inc.

Blue Yonder, Inc.

15059 N Scottsdale Rd, Ste 400

Scottsdale, AZ 85254