Support Engineer

We are seeking a skilled and motivated Desktop Support Engineer with excellent communication skills to join our IT team. The ideal candidate will be responsible for providing technical support and assistance to our employees, ensuring the smooth operation of desktop systems / AV Setup and related technologies.

Responsibilities

• Provide first-line support for desktop systems, including hardware, software, and peripheral devices.
• Maintain accurate records of support requests and resolutions using our ticketing system.
• Participate in IT projects and initiatives as required.
• Assist in the setup and configuration of new hardware, Audio- Video Devices and software applications.
• Troubleshoot and resolve technical issues related to operating systems, applications, and network connectivity.
• Collaborate with other IT team members to address complex technical issues and implement solutions.

Your profile

As a Desktop Support Engineer you are responsible for providing technical support and assistance to users in an fast paced organization, ensuring the efficient operation of desktop systems and related technologies. They are skilled in troubleshooting hardware and software issues, configuring systems, and maintaining IT equipment.

• Strong understanding of Windows and macOS operating systems, common software applications, and hardware components.
• Ability to diagnose and resolve technical issues quickly and effectively.
• Excellent verbal and written communication skills to interact with users and explain technical concepts clearly.
• Strong focus on providing a positive user experience and maintaining high levels of customer satisfaction.
• Ability to manage multiple tasks and priorities, keeping accurate records of support requests and resolutions.
• Work effectively with other IT team members to address complex issues and implement solutions.
• Bachelor’s degree in Information Technology, Computer Science, or a related field (or equivalent experience).
• Proven experience in a desktop support role or similar IT support position.
• Strong knowledge of Windows and macOS operating systems.
• Familiarity with network protocols and troubleshooting techniques
• Strong communication skills and the ability to work effectively with diverse teams.

We get curious people invested in the world

When you work at Saxo, you become a Saxonian and part of a purpose-driven organisation, where good ideas are always taken seriously, and where you can make a true impact. We are invested in your development, and you can expect a robust career from day one when you join Saxo – no matter which role you take on.

You will join 2,500 other ambitious colleagues across 15 countries and become part of an international organisation. Working in Saxo, you will get to meet colleagues from many different cultures and backgrounds, and you should know that we value diversity and inclusion and see it as a genuine source of strength to drive growth, foster innovation and position us for long-term success.

We encourage an open feedback culture and supportive team environments enabling employees to grow and fulfil their career aspirations.

When you bring passion, curiosity, drive and team spirit, your learning journey will be dynamic and your career opportunities in Saxo will be immense.

At Saxo we don’t just offer a job – we offer an opportunity to invest in your future!

How to apply :

Click here to create an account and upload your resume and a short motivation. We look forward to getting to know you better!

About Saxo Bank

Support our purpose

We believe access to global capital markets is not only for the privileged few. Our vision is to enable people to fulfill their financial aspirations to make an impact. That’s why we use the power of technology to deliver clients what they need, when they need it in a user-friendly and personalised experience. We aim to deliver the world’s most user-friendly and personalized trading and investment platform experience, which gives our clients exactly what they need to make more informed investment decisions.

Be part of a unique journey

Do you want to work for an extremely ambitious organisation at the cutting edge of banking and technology? You’ll be joining a company that:

• Continuously strives to improve the Saxo Experience and exceed our clients’ expectations.
• Always invests in the future
• Builds unrivalled platforms for seasoned and experienced investors and wholesale clients that provide real-time access to global capital markets.
• Consistently wins the highest accolades for our platforms, products and services.

Own your future

So, if you’re up for the challenge of breaking down barriers in global financial markets, we’re always looking for ambitious and enthusiastic people who share our passion for clients, technology and innovation and can bring new perspectives to our diverse team.

For more on our story, culture and identity, please read the Saxo Bank Foundation, written by our CEO and founder Kim Fournais.

More about Saxo Bank