Support Engineer II - TMS

Provide excellent customer experience and solution support to Blue Yonder's customers with ownership, proactive and innovative approach showing moderate competency in product and domain, Azure, solution architecture & relevant tools and technologies. Consistently demonstrates customer centricity and relentless attitude to innovate through teamwork and willingness to add value by developing knowledge and participate on operational improvements. Responsibilities include deployment and troubleshooting application related issues, fixing and preventing application availability issues, application health monitoring, developing automations (Python, Cycle, RPA etc.), DB health analysis, and handling critical cases.

Must Have

• 4 years of experience
• Deploy and troubleshoot application issues
• Fix and prevent application availability issues
• Application health monitoring
• Develop automations (Python, Cycle, RPA etc.)
• Perform DB health analysis
• Handle Critical Cases
• Experience with TMS
• PLSQL
• Oracle/SQL Server DB
• Windows/Unix OS
• Python
• MS Azure
• App Dynamics
• Splunk
• Troubleshooting & Problem-Solving mindset
• Self-learning
• Empathy
• Customer Service skills
• Communication skills

Perks & Benefits

• Competitive Salary
• Christmas Bonus (30 days)
• Savings Fund
• 15 Vacation Days first year and 60% Bonus
• Major and Minor Medical Service insurance for you and your family
• Life Insurance

Overview

Provide excellent customer experience and solution support to Blue Yonder's customers with ownership, proactive and innovative approach showing moderate competency in product and domain, Azure, solution architecture & relevant tools and technologies.

Consistently demonstrates customer centricity and relentless attitude to innovate through teamwork and willingness to add value by developing knowledge and participate on operational improvements.

What you'll do:

• Deployment and troubleshooting application related issues
• Troubleshooting, fixing, and preventing application availability issues
• Application health monitoring
• Developing automations (Python, Cycle, RPA etc.)
• DB health analysis (statistics, fragmentation, query execution plan, indexes, delete, update, etc.)
• Responsible to handle Critical Cases

What we are looking for:

Industry experience:

• 4 years of experience

Interpersonal Skills Desired

• Troubleshooting & Problem-Solving mindset
• Self-learning
• Empathy
• Customer Service
• Communication skills

Technical Skills:

• Experience with any Transportation Management system
• PLSQL
• Oracle/SQL Server Database
• Windows/Unix OS Concepts
• Python
• MS Azure
• App Dynamics
• Splunk

At Blue Yonder, we care about the wellbeing of our employees and those most important to them. This is reflected in our robust benefits package and options that includes:

• Competitive Salary
• Christmas Bonus (30 days)
• Savings Fund
• 15 Vacation Days first year and 60% Bonus
• Major and Minor Medical Service insurance for you and your family
• Life Insurance

#LI-JA1

Our Values

If you want to know the heart of a company, take a look at their values. Ours unite us. They are what drive our success – and the success of our customers. Does your heart beat like ours? Find out here: Core Values

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

About Us

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Who are we?

We are a proven, passionate bunch of disruptors. Our work is all about tapping into your potential so we can deliver the best solutions and customer experiences on the planet. Collaboration, respect, and a great work-life balance earned us the title of "Best Place to Work- Employees' Choice" by Glassdoor. Our people are smart, creative, rock stars with over 400 patents and 10,000 people years of domain expertise.

What do we do?

Blue Yonder is the world leader in digital supply chain and omni-channel commerce fulfillment. Our intelligent, end-to-end platform enables retailers, manufacturers and logistics providers to seamlessly predict, pivot and fulfill customer demand. With Blue Yonder, you can make more automated, profitable business decisions that deliver greater growth and re-imagined customer experiences. Blue Yonder - Fulfill your Potential. ™ blueyonder.com

“Blue Yonder” is a trademark or registered trademark of Blue Yonder, Inc. Any trade, product or service name referenced in this document using the name “Blue Yonder” is a trademark and/or property of Blue Yonder, Inc.

Blue Yonder, Inc.

15059 N Scottsdale Rd, Ste 400

Scottsdale, AZ 85254