Sr Support Engineer 1 - Citrix Admin, NetScaler, Azure

We are seeking a Cloud Infra Ops – Systems Engineer (Citrix) with 5–8 years of hands-on experience in Citrix and virtualization technologies. This is a hands-on executor role focused on daily operations, troubleshooting, and support in a global environment. The candidate will work on incident resolution, system monitoring, and user support, while continuously learning cloud adoption practices, AI-driven monitoring, and Parallel Client ROMI operations. The position requires availability for shift operations to support 24x7 business needs, providing day-to-day operational support for Citrix Virtual Apps & Desktops, StoreFront, Workspace App, and NetScaler Gateway.

Must Have

• Provide day-to-day operational support for Citrix Virtual Apps & Desktops (CVAD / XenApp / XenDesktop)
• Support and troubleshoot issues related to StoreFront, Workspace App, and NetScaler Gateway (ADC)
• Perform basic configuration and health checks of Citrix environments
• Troubleshoot and assist in managing Parallel Client ROMI deployments and integrations
• Support MFA authentication flows (Azure AD MFA, Okta, Duo, RSA) with Citrix logins
• Work with Windows Server OS and Active Directory in Citrix environments
• Assist with incident handling, problem logging, and ticket resolution via ServiceNow (or similar ITSM tools)
• Participate in routine monitoring, patching, and upgrades as directed by senior engineers
• Develop basic PowerShell scripts for repetitive tasks and reporting
• Collaborate with senior engineers for escalations and mentoring
• Adapt to cloud-native concepts and AI-driven operations as part of learning and growth
• 5–8 years of hands-on experience with Citrix infrastructure (CVAD, StoreFront, NetScaler)
• Knowledge of Parallel Client ROMI operations and troubleshooting
• Basic experience in Windows Server administration, AD, DNS, DHCP
• Exposure to MFA and SSO integrations (SAML, OAuth, OpenID Connect)
• Familiarity with VDI/DaaS concepts and user session troubleshooting
• Strong problem-solving and troubleshooting skills in end-user and Citrix environments
• Willingness to work in a 24x7 shift environment

Good to Have

• Exposure to Citrix Cloud and Azure Virtual Desktop (AVD) deployments
• Knowledge of Zero Trust frameworks and modern security practices
• Familiarity with monitoring platforms (Splunk, Elastic, Citrix Director, ServiceNow dashboards)
• Awareness of AI-driven monitoring and automation solutions (predictive analytics, noise reduction, self-healing)
• Experience with automation/orchestration tools (Terraform, Ansible – desirable)
• Working knowledge of Azure Entra ID for MFA, SSO, and conditional access integrations

Scope:

• We are seeking a Cloud Infra Ops – Systems Engineer (Citrix) with 5–8 years of hands-on experience in Citrix and virtualization technologies. This role is a hands-on executor role, focused on daily operations, troubleshooting, and support in a global environment. The candidate will work on incident resolution, system monitoring, and user support, while continuously learning cloud adoption practices, AI-driven monitoring, and Parallel Client ROMI operations. The position requires availability for shift operations to support 24x7 business needs.

Our current technical environment:

• Microsoft Azure
• VMware ESXi

What you’ll do:

• Provide day-to-day operational support for Citrix Virtual Apps & Desktops (CVAD / XenApp / XenDesktop)
• Support and troubleshoot issues related to StoreFront, Workspace App, and NetScaler Gateway (ADC)
• Perform basic configuration and health checks of Citrix environments
• Troubleshoot and assist in managing Parallel Client ROMI deployments and integrations
• Support MFA authentication flows (Azure AD MFA, Okta, Duo, RSA) with Citrix logins
• Work with Windows Server OS and Active Directory in Citrix environments
• Assist with incident handling, problem logging, and ticket resolution via ServiceNow (or similar ITSM tools)
• Participate in routine monitoring, patching, and upgrades as directed by senior engineers
• Develop basic PowerShell scripts for repetitive tasks and reporting
• Collaborate with senior engineers for escalations and mentoring
• Adapt to cloud-native concepts and AI-driven operations as part of learning and growth

What we are looking for:

• 5–8 years of hands-on experience with Citrix infrastructure (CVAD, StoreFront, NetScaler)
• Knowledge of Parallel Client ROMI operations and troubleshooting
• Basic experience in Windows Server administration, AD, DNS, DHCP
• Exposure to MFA and SSO integrations (SAML, OAuth, OpenID Connect)
• Familiarity with VDI/DaaS concepts and user session troubleshooting
• Strong problem-solving and troubleshooting skills in end-user and Citrix environments
• Willingness to work in a 24x7 shift environment

Preferred Skills

• Exposure to Citrix Cloud and Azure Virtual Desktop (AVD) deployments
• Knowledge of Zero Trust frameworks and modern security practices
• Familiarity with monitoring platforms (Splunk, Elastic, Citrix Director, ServiceNow dashboards)
• Awareness of AI-driven monitoring and automation solutions (predictive analytics, noise reduction, self-healing)
• Experience with automation/orchestration tools (Terraform, Ansible – desirable)
• Working knowledge of Azure Entra ID for MFA, SSO, and conditional access integrations

Soft Skills

• Strong sense of ownership and accountability in task execution
• Good communication skills to work with users and technical teams
• Willingness to learn from senior engineers and adapt to new technologies
• Proactive, with a problem-solving mindset
• Customer-first mindset with strong ownership

Our Values

If you want to know the heart of a company, take a look at their values. Ours unite us. They are what drive our success – and the success of our customers. Does your heart beat like ours? Find out here: Core Values

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.