Sr Support Engineer 1 - (Citrix Admin, Azure)

We are seeking a Cloud Infra Ops – Systems Engineer (Citrix) with 5–8 years of hands-on experience in Citrix and virtualization technologies. This is a hands-on executor role focused on daily operations, troubleshooting, and support in a global environment. The candidate will handle incident resolution, system monitoring, and user support, while continuously learning cloud adoption practices, AI-driven monitoring, and Parallel Client ROMI operations. The position requires availability for shift operations to support 24x7 business needs.

Must Have

• Provide day-to-day operational support for Citrix Virtual Apps & Desktops (CVAD / XenApp / XenDesktop)
• Support and troubleshoot issues related to StoreFront, Workspace App, and NetScaler Gateway (ADC)
• Perform basic configuration and health checks of Citrix environments
• Troubleshoot and assist in managing Parallel Client ROMI deployments and integrations
• Support MFA authentication flows (Azure AD MFA, Okta, Duo, RSA) with Citrix logins
• Work with Windows Server OS and Active Directory in Citrix environments
• Assist with incident handling, problem logging, and ticket resolution via ServiceNow
• Participate in routine monitoring, patching, and upgrades
• Develop basic PowerShell scripts for repetitive tasks and reporting
• 5–8 years of hands-on experience with Citrix infrastructure (CVAD, StoreFront, NetScaler)
• Knowledge of Parallel Client ROMI operations and troubleshooting
• Basic experience in Windows Server administration, AD, DNS, DHCP
• Exposure to MFA and SSO integrations (SAML, OAuth, OpenID Connect)
• Familiarity with VDI/DaaS concepts and user session troubleshooting
• Strong problem-solving and troubleshooting skills in end-user and Citrix environments
• Willingness to work in a 24x7 shift environment

Good to Have

• Exposure to Citrix Cloud and Azure Virtual Desktop (AVD) deployments
• Knowledge of Zero Trust frameworks and modern security practices
• Familiarity with monitoring platforms (Splunk, Elastic, Citrix Director, ServiceNow dashboards)
• Awareness of AI-driven monitoring and automation solutions (predictive analytics, noise reduction, self-healing)
• Experience with automation/orchestration tools (Terraform, Ansible)
• Working knowledge of Azure Entra ID for MFA, SSO, and conditional access integrations

Scope:

We are seeking a Cloud Infra Ops – Systems Engineer (Citrix) with 5–8 years of hands-on experience in Citrix and virtualization technologies. This role is a hands-on executor role, focused on daily operations, troubleshooting, and support in a global environment. The candidate will work on incident resolution, system monitoring, and user support, while continuously learning cloud adoption practices, AI-driven monitoring, and Parallel Client ROMI operations. The position requires availability for shift operations to support 24x7 business needs.

Our current technical environment:

• Microsoft Azure
• VMware ESXi

What you’ll do:

• Provide day-to-day operational support for Citrix Virtual Apps & Desktops (CVAD / XenApp / XenDesktop)
• Support and troubleshoot issues related to StoreFront, Workspace App, and NetScaler Gateway (ADC)
• Perform basic configuration and health checks of Citrix environments
• Troubleshoot and assist in managing Parallel Client ROMI deployments and integrations
• Support MFA authentication flows (Azure AD MFA, Okta, Duo, RSA) with Citrix logins
• Work with Windows Server OS and Active Directory in Citrix environments
• Assist with incident handling, problem logging, and ticket resolution via ServiceNow (or similar ITSM tools)
• Participate in routine monitoring, patching, and upgrades as directed by senior engineers
• Develop basic PowerShell scripts for repetitive tasks and reporting
• Collaborate with senior engineers for escalations and mentoring
• Adapt to cloud-native concepts and AI-driven operations as part of learning and growth

What we are looking for:

• 5–8 years of hands-on experience with Citrix infrastructure (CVAD, StoreFront, NetScaler)
• Knowledge of Parallel Client ROMI operations and troubleshooting
• Basic experience in Windows Server administration, AD, DNS, DHCP
• Exposure to MFA and SSO integrations (SAML, OAuth, OpenID Connect)
• Familiarity with VDI/DaaS concepts and user session troubleshooting
• Strong problem-solving and troubleshooting skills in end-user and Citrix environments
• Willingness to work in a 24x7 shift environment

Preferred Skills

• Exposure to Citrix Cloud and Azure Virtual Desktop (AVD) deployments
• Knowledge of Zero Trust frameworks and modern security practices
• Familiarity with monitoring platforms (Splunk, Elastic, Citrix Director, ServiceNow dashboards)
• Awareness of AI-driven monitoring and automation solutions (predictive analytics, noise reduction, self-healing)
• Experience with automation/orchestration tools (Terraform, Ansible – desirable)
• Working knowledge of Azure Entra ID for MFA, SSO, and conditional access integrations

Soft Skills

• Strong sense of ownership and accountability in task execution
• Good communication skills to work with users and technical teams
• Willingness to learn from senior engineers and adapt to new technologies
• Proactive, with a problem-solving mindset
• Customer-first mindset with strong ownership

Our Values

If you want to know the heart of a company, take a look at their values. Ours unite us. They are what drive our success – and the success of our customers. Does your heart beat like ours? Find out here: Core Values

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

About Us

Who are we?

We are a proven, passionate bunch of disruptors. Our work is all about tapping into your potential so we can deliver the best solutions and customer experiences on the planet. Collaboration, respect, and a great work-life balance earned us the title of "Best Place to Work- Employees' Choice" by Glassdoor. Our people are smart, creative, rock stars with over 400 patents and 10,000 people years of domain expertise.

What do we do?

Blue Yonder is the world leader in digital supply chain and omni-channel commerce fulfillment. Our intelligent, end-to-end platform enables retailers, manufacturers and logistics providers to seamlessly predict, pivot and fulfill customer demand. With Blue Yonder, you can make more automated, profitable business decisions that deliver greater growth and re-imagined customer experiences. Blue Yonder - Fulfill your Potential. ™ blueyonder.com

“Blue Yonder” is a trademark or registered trademark of Blue Yonder, Inc. Any trade, product or service name referenced in this document using the name “Blue Yonder” is a trademark and/or property of Blue Yonder, Inc.

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Scottsdale, AZ 85254

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