Swedish Speaking Customer Experience Agent

2 Months ago • All levels • Operations

Job Summary

Job Description

ComeOn Group seeks a Swedish-speaking Customer Experience Agent to provide exceptional service to players across their sportsbook and casino brands. Responsibilities include resolving customer queries via calls, chat, and email; taking ownership of complex cases; collaborating with other teams; processing withdrawals and KYC documentation; conducting security checks; contributing to team KPIs; and providing feedback to improve systems and processes. The role requires fluency in Swedish, strong communication skills, analytical abilities, and a passion for customer service. A keen interest in sports and casino is a plus. This hybrid role offers flexibility and various company perks.
Must have:
  • Fluent Swedish (written & spoken)
  • Excellent communication skills
  • Analytical & problem-solving skills
  • Customer service experience (plus)
  • Ability to handle multiple tasks
Perks:
  • Competitive remuneration & bonus
  • Team & company events
  • Work-from-home setup bonus
  • Hybrid work arrangement
  • Up to 40 days remote work
  • Wellbeing allowance
  • International health insurance
  • Office breakfast & lunch

Job Details

Description

ComeOn Group in short

Founded in 2008, ComeOn Group is a leading global player in the rapidly growing iGaming market. Having launched its first online brand in 2010, ComeOn Group is running a wide range of exciting brands across multiple markets. Managing a multi-brand portfolio on its proprietary platform, offering a secure, innovative, and entertainment-driven player experience in both casino and sports. ComeOn Group is an international employer within the iGaming industry and has over 500 talented employees across 7 main locations.

Location: St. Julian’s, Malta (Hybrid)

Here at ComeOn Group, we don’t settle for ‘OK’. We strive to offer the best possible customer experience to our entire base of loyal customers. That means having best in class Customer Service to be able to solve queries, enhance and exceed all expectations our players have. This isn’t your typical CS role, you will be taking things to the next level!

We are looking for passionate, people-centric individuals with great communication skills, to join our friendly, fun and creative team. Sounds like you? Read on...

You will become an expert on our sportsbook and casino brands and service possible. Directing your positive energy to all calls, chats and emails, assisting our customers with any queries they might have, daily. No day is the same in this role and that's what makes this role exciting.

Don’t you hate it when it’s tough to get a straight answer? So do we! And that's the reason why you as our Customer Experience Hero, will be a one stop shop for all service, account and payments related needs of our players.

Sharing your ideas to keep improving our system, and making sure we stay on top of the game is important to us, so providing valuable feedback to Team Leaders and Country Managers and keeping the Knowledge base fresh is a significant part of your role.

Responsibilities:

  • Resolve customer queries via calls, live chat and email
  • Take ownership of customer cases that cannot be resolved at the point of contact and see through to full resolution
  • Communicate directly with other teams and providers to solve customer problems in the most efficient way
  • Approve customer withdrawals upon request from the player
  • Process KYC and documentation, conduct any enhanced due diligence required
  • Run daily security checks including reports on new customer accounts and payment transactions to protect the business from technical issues and abuse
  • Contribute to team effort by achieving personal KPIs to support departmental SLAs
  • Provide insight into current customer feedback and help shape our systems, processes and self-service outlets, such as our FAQs and Knowledgebase, both within CX and the wider Country Management
  • Ad hoc tasks as required by the CX Management such as analysing customer contact trends and patterns, and providing context around these


About You:

  • Fluent knowledge of Swedish - both written and spoken
  • A keen interest in sports & casino
  • Analytical and problem-solving skills
  • Able to adapt to shift work
  • Customer service experience is considered a plus
  • Able to multitask

Development & Growth:

At ComeOn Group, we are committed to your continuous growth. With the ComeOn Academy Programme, you will have the opportunity to expand your knowledge in key areas such as escalations, fraud, compliance, commercial, and product. This programme is designed to foster your career development, providing you with the tools and insights needed to grow into a more versatile, well-rounded professional. We prioritise investing in your potential, helping you thrive in your current role while opening doors to more opportunities within ComeOn Group.

So what can you expect from ComeOn as a place of work?

  • A competitive remuneration package inc. a company bonus scheme! 💰
  • Fantastic quarterly team events and weekly company events 😎
  • A one-time bonus to help you set up a comfortable workstation at home (we’re truly Hybrid!)
  • On top of our Hybrid work arrangement, up to 40 days a year to work fully remote from anywhere 🌎
  • Wellbeing allowance
  • A comprehensive, International Private Health Insurance
  • Breakfast at the office on Tuesdays
  • Lunch at the office on Mondays and Wednesdays


At ComeOn, we've embraced a Hybrid Work model, giving our employees the flexibility to work some days at home. Our offices are thoughtfully designed to support this model, featuring practical workspaces for focused efforts and collaborative zones for dynamic creative exchanges. We believe in the power of collaboration to drive innovation and success. While our offices are known for their vibrant atmosphere, rest assured that our primary focus is on achieving results together. We prioritize efficiency and maintain a balance between hard work and camaraderie. When you visit our offices, expect a warm welcome and professional support. Choose ComeOn for your next career move, and experience a workplace that values productivity, teamwork, and the spirit of collaboration.

At ComeOn Group we value diversity and we take concrete action to ensure fairness in our recruitment process. We are committed to assessing candidates on their merit without discriminating against any applicant for whatever reason that is protected by law. We truly value you, as you are.

Want to know more about us just visit our website www.comeon-group.com or any of our social media channels to take a deep dive into our culture!

LinkedIn

Instagram

Facebook

Glassdoor

Similar Jobs

Scanline VFX - VFX Supervisor

Scanline VFX

Seoul, South Korea (Hybrid)
1 Month ago
Enphase Energy - Sr Engineer Firmware

Enphase Energy

Bengaluru, Karnataka, India (On-Site)
1 Month ago
WebTech Corporation - Customer Support

WebTech Corporation

Chile (Remote)
3 Days ago
Kaedim - Customer Support Engineer

Kaedim

San Francisco, California, United States (On-Site)
10 Months ago
Motive - Senior Product Operations Manager - Hardware

Motive

India (Remote)
2 Weeks ago
Voodoo - Operations Manager

Voodoo

Paris, Île-de-France, France (On-Site)
3 Months ago
Aristocrat Gaming - Customer Success Technical Manager

Aristocrat Gaming

North Ryde, New South Wales, Australia (Hybrid)
1 Month ago
Sporty Group - INT Operations Director, Online Casino Games

Sporty Group

(On-Site)
1 Year ago
Evolution  - Finnish Speaking Game Presenter

Evolution

Birkirkara, Malta (On-Site)
1 Year ago
nissan - Warehouse Operator -Lebanon

nissan

Lebanon, Tennessee, United States (On-Site)
8 Months ago

Get notifed when new similar jobs are uploaded

Similar Skill Jobs

Progress carrers - Director, Product Marketing - Digital Experience BU

Progress carrers

United States (Remote)
1 Month ago
wired production - Chinese-Speaking Video Games Producer

wired production

Watford, England, United Kingdom (Remote)
2 Weeks ago
Interactive Brokers - Java Software Engineer

Interactive Brokers

Zug, Zug, Switzerland (On-Site)
7 Months ago
Adyen - Solutions Engineer

Adyen

Berlin, Berlin, Germany (On-Site)
2 Weeks ago
Hawk Eye Innovations - Frontend Test Automation Engineer

Hawk Eye Innovations

Basingstoke, England, United Kingdom (Hybrid)
2 Months ago
matchgroup - Corporate Litigation Counsel

matchgroup

Dallas, Texas, United States (Hybrid)
2 Months ago
Yggdrasil Sandbox - Legal Counsel

Yggdrasil Sandbox

St. Julian's, Malta (On-Site)
3 Weeks ago
CD PROJEKT RED - Senior AI Programmer

CD PROJEKT RED

Warsaw, Masovian Voivodeship, Poland (Hybrid)
5 Days ago
Snorkel AI - Staff Software Engineer — UX/Frontend

Snorkel AI

San Francisco, California, United States (Hybrid)
2 Weeks ago
Technicon design - Automotive Interior Studio Engineer

Technicon design

Gothenburg, Västra Götaland County, Sweden (On-Site)
4 Months ago

Get notifed when new similar jobs are uploaded

Jobs in St. Julian's, Malta

Raw group - Junior Financial Accountant

Raw group

Malta (On-Site)
9 Months ago
4a games - Lighting Artist

4a games

Malta (On-Site)
3 Weeks ago
LeoVegas - Customer Experience Advisor - Danish Market

LeoVegas

Sliema, Malta (Hybrid)
5 Months ago
LeoVegas - Accounts Assistant

LeoVegas

Sliema, Malta (On-Site)
1 Week ago
Rhino Entertainment Group - Fraud Prevention Manager

Rhino Entertainment Group

Sliema, Malta (Hybrid)
1 Year ago
Nolimit City - Client Manager

Nolimit City

Malta (On-Site)
1 Month ago
PwC - Senior Accountant

PwC

Qormi, Malta (On-Site)
8 Months ago
Stake logic - Technical Support Specialist

Stake logic

Birkirkara, Malta (On-Site)
4 Months ago
ComeOn Group - Nordic Speaking Customer Experience Agent

ComeOn Group

St. Julian's, Malta (Hybrid)
2 Months ago
PwC - Risk & Regulatory Consulting Manager (Banking)

PwC

Qormi, Malta (On-Site)
8 Months ago

Get notifed when new similar jobs are uploaded

Operations Jobs

Tesla - Compliance Operations Manager, Money Laundering Reporting Officer UK

Tesla

London, England, United Kingdom (On-Site)
3 Months ago
DraftKings - Manager, Marketing Operations, Budget & Spend

DraftKings

Boston, Massachusetts, United States (On-Site)
1 Month ago
Tesla - Order Operations Specialist

Tesla

Mumbai, Maharashtra, India (On-Site)
3 Months ago
Tesla - Service Advisor

Tesla

North Brabant, Netherlands (On-Site)
3 Months ago
Tesla - Commercial Energy Asset Manager, EMEA

Tesla

London, England, United Kingdom (On-Site)
3 Months ago
Ion - FX Implementation Specialists

Ion

Boston, Massachusetts, United States (On-Site)
7 Months ago
CharacterAI - Operations Lead, Trust and Safety Operations

CharacterAI

Menlo Park, California, United States (On-Site)
2 Months ago
Crunchyroll - Customer Experience Operations Analyst

Crunchyroll

San Francisco, California, United States (On-Site)
4 Months ago
Sporty Group - IN Associate - Operations Support

Sporty Group

Mumbai, Maharashtra, India (On-Site)
1 Year ago

Get notifed when new similar jobs are uploaded