Systems Application Support - Entry Level

Visa is a world leader in payments and technology. The Visa Operations Command Center is hiring an Entry-Level Systems Application Support analyst. This role involves developing an in-depth understanding of VOCC functionality, managing incidents, collaborating with L2 support, and enhancing technical skills. The analyst will track, update, and resolve assigned incidents, ensuring thorough documentation, and communicate effectively with management and internal groups. This is an on-site position requiring strong analytical thinking and relationship-building skills.

Must Have

• Develop an in-depth understanding of VOCC functionality, product, and services
• Develop, edit, and distribute effective internal and external communication
• Follow documented support procedures
• Manage each issue through resolution or turnover
• Track, update, and resolve all assigned incidents in the incident management system
• Liaise with L2 support groups
• Enhance technical skills through ongoing training
• Formulate internal and external communication of issues to Management
• Make decisions based upon information available, present recommendations
• Builds, develops and maintains effective relationships with stakeholders
• High School diploma or equivalent or relevant work experience

Good to Have

• 2 or more years of work experience
• Uses sound judgment in determining priorities
• PC proficient
• MS Office suite familiarity
• Previous IT Operations/Service Desk experience
• Basic knowledge of AI concepts
• Knowledge of programming languages such as Python, Java, or SQL
• 2 years working in tech industry
• Passion for client service

Perks & Benefits

• Medical
• Dental
• Vision
• 401 (k)
• FSA/HSA
• Life Insurance
• Paid Time Off
• Wellness Program
• Bonus
• Equity

Company Description

Visa does not support immigration for this role

Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid.

Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.

Job Description

Visa Operations Command Center is looking to hire an Entry-Level Systems Application Support analyst, what we expect of you, day to day.

• Develop an in-depth understanding of VOCC functionality, product, and services
• Able to develop, edit, and distribute effective internal and external communication in a timely and accurate manner as per the documented process
• Follow documented support procedures, managing each issue through resolution or turnover to maintain established service levels
• Track update and resolve all assigned incidents in the incident management system, ensuring that documentation is thorough, accurate, and meets a standard of high quality
• Liaise with L2 support groups to collaborate on the resolution of incidents and problems
• Enhance technical skills through participation in ongoing training
• Able to formulate internal and external communication of issues to Management, other internal support groups via pages, email broadcasts, or phone calls
• Proficient verbal/written communication, organizational skills, ability to prioritize a constantly changing workload. Interpersonal skills and ability to excel as part of a team
• Multi-tasking skills.
• Passion for client service - experience of working in a client-focused environment desirable, but not essential.
• Make decisions based upon information available, present recommendations and deal with moderate challenges.
• Robust analytical thinking skills.
• Builds, develops and maintains effective relationships with stakeholders including other areas of the company to ensure incidents and queries are resolved to client expectations.

As we reimagine work, it’s important to find a balance between flexibility, collaboration and ensuring best-in-class availability for our Global Operations team. To that end, GO shift employees will have up to 3 flex shifts per month, pending scheduling and manager discretion. This is an on-site position. An on-site position must be consistently performed at an assigned Visa office location and require daily commute to the office location.

Qualifications

Basic Qualifications:

Must have a High School diploma or equivalent or relevant work experience

Preferred Qualifications:

2 or more years of work experience

Uses sound judgment in determining priorities and enlisting the support of other internal groups to prevent any compromise to Visa business or client service level agreements

PC proficient.

MS Office suite familiarity.

Previous IT Operations/Service Desk experience desirable, but not essential as training will be given.

Basic knowledge of AI concepts and/or programming languages such as Python, Java, or SQL to support automation and data-driven solutions.

Highschool Diploma and 2 years of relative work experience or in a faced paced environment. Or 2 years of equivalent industry experience. 2 years working in tech industry is a plus.

Additional Information

Work Hours: Varies upon the needs of the department.

Travel Requirements: This position requires travel 5-10% of the time.

Mental/Physical Requirements: This position will be performed in an office setting. The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

Visa will consider for employment qualified applicants with criminal histories in a manner consistent with applicable local law, including the requirements of Article 49 of the San Francisco Police Code.

**U.S. APPLICANTS ONLY: The estimated salary range for a new hire into this position is 58,300.00 to 80,200.00 USD per year, which may include potential sales incentive payments (if applicable). Salary may vary depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position may be eligible for bonus and equity. Visa has a comprehensive benefits package for which this position may be eligible that includes Medical, Dental, Vision, 401 (k), FSA/HSA, Life Insurance, Paid Time Off, and Wellness Program.