Systems Engineer

1 Month ago • 2 Years + • System Design

Job Summary

Job Description

Scientific Games is seeking a highly skilled Operations Engineer to provide 24x7 support for real-time transaction processing platforms. Responsibilities include troubleshooting, system monitoring, process optimization, new system implementation, and maintenance. The role involves automating tasks using Bash scripting, Ansible, and Python, managing operating systems (Windows, Linux), and performing database maintenance with PostgreSQL. Collaboration with cross-functional teams, incident management, and performance tuning are key. The engineer will also handle user access and identity management for SAML-based SSO, including onboarding, access control, and troubleshooting. A minimum of 2 years of experience in Tier 2 technical support and strong problem-solving skills are required.
Must have:
  • Tier 1 and 2 production support
  • 24x7 on-call rotation
  • Bash scripting and Ansible proficiency
  • Ubuntu Linux system administration
  • PostgreSQL database management
  • Python for scripting
  • VMware and SAN experience
  • 2 years of Tier 2 support experience
  • System log and monitoring tool experience
  • Excellent communication skills
Good to have:
  • Associate's or Bachelor's degree
  • Cloud platform familiarity (AWS, GCP, Azure)
  • Docker and Kubernetes experience
  • Zabbix, Prometheus, or New Relic experience
  • Git and version control systems
  • Windows Server (2022) administration
  • Postgres, SQL Server, MySQL, or Oracle experience
  • PowerShell scripting
  • Linux Professional Institute Certification (LPIC)
  • PostgreSQL certifications
  • System and network troubleshooting
  • Lottery and gaming industry experience

Job Details

Scientific Games:

Scientific Games is the global leader in lottery games, sports betting and technology, and the partner of choice for government lotteries. From cutting-edge backend systems to exciting entertainment experiences and trailblazing retail and digital solutions, we elevate play every day. We push game designs to the next level and are pioneers in data analytics and iLottery. Built on a foundation of trusted partnerships, Scientific Games combines relentless innovation, legendary performance, and unwavering security to responsibly propel the global lottery industry ever forward.

Position Summary

We are seeking a highly skilled and motivated Operations Engineer to join our team. This individual will be responsible for providing ongoing support and maintenance of 24x7 real-time transaction processing platforms. The Operations Engineer will play a key role in ensuring the stability, performance, and reliability of the platform, performing troubleshooting, system monitoring, and process optimization. The ideal candidate will possess a blend of technical expertise, problem-solving capabilities, and strong communication skills to handle production support and work with cross-functional teams. We are looking for a dedicated, problem-solving-oriented Operations Engineer with a passion for ensuring system reliability and performance. If you thrive in a fast-paced environment and are excited about supporting critical transaction systems, we encourage you to apply!

Primary Job Functions:

  • Production Support: Provide Tier 1 and 2 production support for real-time transaction processing platforms, troubleshooting issues, managing system health, and coordinating with Tier 3 Support, development and QA teams for resolution. Support onsite during a 24x7 on call rotation to Scientific Games Lottery and Interactive based production systems. New system implementation including builds, system performance analysis, and integration testing. Provide onsite support during system implementations and system overhauls.
  • System Monitoring & Maintenance: Continuously monitor system performance, including database health, server utilization, and transaction flow to ensure optimal uptime and reliability of the platform. Install and configure operating systems, and manage their lifecycles (Windows, Linux – Ubuntu, RedHat and Python). Schedule and Install Windows and Linux operating system patches. Manage SSL certificates.
  • Automation & Scripting: Automate common tasks using Bash scripting, Ansible, and Python to improve operational efficiency and reduce manual intervention.
  • Incident Management & Troubleshooting: Quickly diagnose and resolve issues related to system performance, database optimization, transaction failures, or server anomalies. Investigate root causes of problems and implement preventative measures. Monitor server performance to identify problems and adjust to improve performance.
  • Collaboration with Cross-functional Teams: Work closely with other engineering and operations teams (e.g.Tier 3, UAT testers, QA, and developers) to resolve platform issues and implement enhancements. Provide technical documentation and detailed status updates to stakeholders. Liaison between Lottery customer operations and SG Development groups.
  • Database Management: Perform routine database maintenance tasks (such as query optimization and backups) and troubleshoot PostgreSQL database-related issues.
  • Performance Tuning: Identify areas of performance bottlenecks and implement tuning strategies to ensure the platform can scale to meet growing transaction volumes.
  • Documentation & Reporting: Maintain clear and concise documentation for troubleshooting steps, platform configurations, and process automation. Prepare regular reports on system performance, incidents, and resolutions. Prepare Technical Documentation. Communicate technical incident details to business customers. Create, maintain, and update troubleshooting procedures, knowledge base articles, and technical bulletins.
  • Handles user access and identity management tasks related to SAML-based SSO. This includes onboarding new users, granting or revoking access to specific applications or services, troubleshooting access-related issues, and ensuring that user identities are accurately synchronized and mapped between the identity provider and service providers to facilitate seamless and secure authentication.
     

Required Technical Expertise:

  • Proficiency in Bash scripting and Ansible for automation and troubleshooting.
  • Strong understanding of Ubuntu Linux, including system administration and configuration.
  • Hands-on experience with PostgreSQL for database queries, optimization, and issue resolution.
  • Competence in Python for scripting, debugging, and automation tasks.
  • Knowledge and experience in working with infrastructure virtualization (VMWare) and Storage Area Networks (SAN)
  • Support Experience:
    • Minimum 2 years of experience in a Tier 2 or similar technical support role.
    • Proven ability to diagnose and resolve technical issues in a fast-paced, high-pressure environment.
  • Problem-Solving:
    • Analytical mindset with the ability to approach problems methodically and propose innovative solutions.
    • Experience working with system logs, monitoring tools, and debugging processes.
    • Demonstrated ability to work and prioritize with minimal direct supervision
  • Communication:
    • Excellent verbal and written communication skills for technical documentation and user interactions.
    • Ability to explain complex technical concepts clearly to non-technical users.

Desired Technical Experience

  • Education: Associate degree in a related field of study required; bachelor's degree preferred
  • Familiarity with cloud platforms (Private Cloud, AWS, GCP, or Azure).
  • Knowledge of containerization tools (e.g., Docker) and orchestration platforms (e.g., Kubernetes).
  • Experience with monitoring tools (e.g., Zabbix, Prometheus, New Relic or similar).
  • Familiarity with Git and version control systems.
  • Windows Server (2022) administrative experience
  • Experience with Postgres, SQL Server, MySQL and/or Oracle
  • Ability to create scripts in Python, Bash, Linux, PowerShell or other language
  • Relevant certifications, such as Linux Professional Institute Certification (LPIC) or PostgreSQL certifications.
  • Excellent system and network troubleshooting skills
  • Hands-on experience implementing Windows and Linux Server based server architectures
  • Experience in the lottery and gaming industry would be considered a strong asset

Qualifications

Job Conditions

  • Work Environment: The role requires the support of a 24x7 production environment, which involves working during non-standard hours, including weekends and holidays.
  • Location: Flexible or hybrid work options depending on company policies.

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit, stand, walk, bend, use hands, operate a computer, and have specific vision abilities to include close and distance vision, and ability to adjust focus working with computer and business equipment.


Work Conditions

Scientific Games, LLC and its affiliates (collectively, “SG”) are engaged in highly regulated gaming and lottery businesses.   As a result, certain SG employees may, among other things, be required to obtain a gaming or other license(s), undergo background investigations or security checks, or meet certain standards dictated by law, regulation or contracts.   In order to ensure SG complies with its regulatory and contractual commitments, as a condition to hiring and continuing to employ its employees, SG requires all of its employees to meet those requirements that are necessary to fulfill their individual roles.  As a prerequisite to employment with SG (to the extent permitted by law), you shall be asked to consent to SG conducting a due diligence/background investigation on you.

This job description should not be interpreted as all-inclusive; it is intended to identify major responsibilities and requirements of the job. The employee in this position may be requested to perform other job-related tasks and responsibilities than those stated above. 
 

SG is an Equal Opportunity Employer and does not discriminate against applicants due to race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. If you’d like more information about your equal employment opportunity rights as an applicant under the law, please click here for EEOC Poster.

Similar Jobs

Apple - Senior Software Engineer - Developer Platform (ASE)

Apple

Seattle, Washington, United States (On-Site)
2 Months ago
Dialpad AI - Account Executive, Majors

Dialpad AI

Austin, Texas, United States (On-Site)
1 Month ago
miniclip - Senior Cloud Infrastructure Engineer

miniclip

Lisbon, Lisbon, Portugal (On-Site)
3 Weeks ago
GoTo Group - Software Engineer (Backend)

GoTo Group

Jakarta, Indonesia (On-Site)
1 Year ago
Apple - HW/SW Interface Software Engineer

Apple

Beaverton, Oregon, United States (On-Site)
2 Months ago
Nahc.io - Software Engineer (Embedded Systems / Firmware)

Nahc.io

Hong Kong (On-Site)
10 Months ago
Veeam Software - Senior System Engineer

Veeam Software

United Kingdom (Remote)
3 Months ago
Sony Pictures Entertainment - Sr. Systems Engineer, M365

Sony Pictures Entertainment

Culver City, California, United States (Hybrid)
3 Weeks ago
Mixpanel - Senior Software Engineer, Distributed Systems

Mixpanel

San Francisco, California, United States (Remote)
1 Month ago
Alphawave Semi - Optical System Engineer

Alphawave Semi

Toronto, Ontario, Canada (On-Site)
3 Months ago

Get notifed when new similar jobs are uploaded

Similar Skill Jobs

appier - Staff/Senior Software Engineer, Machine Learning Platform (Ad Cloud)

appier

Taipei City, Taiwan (On-Site)
3 Months ago
PwC - Senior Associate, Business Analyst, Data and Analytics, Advisory

PwC

Mumbai, Maharashtra, India (On-Site)
3 Weeks ago
Haleon - Medical Representative

Haleon

Kota Kinabalu, Sabah, Malaysia (On-Site)
1 Month ago
Enterra Solutions - Deployment Manager

Enterra Solutions

United States (Remote)
1 Month ago
Scanline VFX - Project Manager, Stage Pipeline

Scanline VFX

Los Angeles, California, United States (On-Site)
3 Months ago
Adyen - Team Lead - Tech Academy

Adyen

Amsterdam, North Holland, Netherlands (On-Site)
2 Months ago
bytedance - Senior Software Engineer - IaaS AI Infra

bytedance

Seattle, Washington, United States (On-Site)
4 Months ago
Go Fund Me - Senior Director of Product, GoFundMe Pro

Go Fund Me

San Francisco, California, United States (On-Site)
1 Month ago
Capgemini - AZURE SOLUTION ARCHITECT

Capgemini

Mumbai, Maharashtra, India (On-Site)
4 Months ago
Zuora - Software Engineer III

Zuora

Chennai, Tamil Nadu, India (On-Site)
3 Months ago

Get notifed when new similar jobs are uploaded

Jobs in Cleveland, Ohio, United States

Carda Health - Intake Clinical Exercise Physiologist

Carda Health

United States (Remote)
1 Month ago
Adobe - Principal Product Manager, Adobe Experience Platform, GenAI/Agentic Services

Adobe

San Jose, California, United States (On-Site)
2 Months ago
Regent craft - Seaglider Test Crew

Regent craft

North Kingstown, Rhode Island, United States (On-Site)
1 Month ago
Lucid Reality Labs - XR Project Manager

Lucid Reality Labs

United States (Remote)
3 Weeks ago
Kavalirio - Manufacturing Engineer Level 4

Kavalirio

Los Angeles, California, United States (On-Site)
3 Months ago
Univision - Editor & Photographer

Univision

Miami, Florida, United States (On-Site)
1 Month ago
Niantic - Senior Game Designer

Niantic

San Francisco, California, United States (Hybrid)
1 Month ago
lifechruh - Core Services Staff Engineer

lifechruh

Edmond, Oklahoma, United States (On-Site)
10 Months ago
Apple - SAP Project Manager

Apple

Austin, Texas, United States (On-Site)
2 Months ago
Zeeco, Inc. - Applications Engineer

Zeeco, Inc.

Tulsa, Oklahoma, United States (On-Site)
3 Weeks ago

Get notifed when new similar jobs are uploaded

System Design Jobs

fluence - Lead Systems Engineer (Sustaining)

fluence

Houston, Texas, United States (Hybrid)
3 Months ago
2K - Staff Systems Engineer

2K

Novato, California, United States (On-Site)
2 Months ago
Meta - Software Engineer, Systems ML - SW/HW Co-design

Meta

Menlo Park, California, United States (Remote)
9 Months ago
Alten Technology - Systems Engineer (Robotics)

Alten Technology

Boston, Massachusetts, United States (Hybrid)
1 Month ago
LeoVegas - Backend Engineer - Operational Systems

LeoVegas

Stockholm, Stockholm County, Sweden (Hybrid)
1 Month ago
Veeam Software - Systems Engineer

Veeam Software

Belgium (Remote)
3 Months ago
Razer - Senior System Engineer

Razer

Ho Chi Minh City, Vietnam (On-Site)
2 Months ago
Enphase Energy - Senior Staff Systems Engineer

Enphase Energy

Bengaluru, Karnataka, India (On-Site)
1 Month ago
Tesla - Software Distributed Systems Engineer

Tesla

North Holland, Netherlands (On-Site)
6 Months ago
Apple - Wireless Systems DSP Engineer

Apple

Sunnyvale, California, United States (On-Site)
1 Month ago

Get notifed when new similar jobs are uploaded

About The Company

It’s an exciting time as Light & Wonder carves its own path forward as the leading cross-platform global game company, and Scientific Games continues as the world’s leading lottery company and partner of choice for government lotteries.


These strategic business transformations have been a year in the making and would not be possible without a true collaborative effort.

Albuquerque, New Mexico, United States (On-Site)

Bismarck, North Dakota, United States (On-Site)

Montreal, Quebec, Canada (On-Site)

Rio Rancho, New Mexico, United States (Remote)

United States (On-Site)

Middletown, Pennsylvania, United States (On-Site)

New Mexico, United States (Remote)

New Mexico, United States (Remote)

New Mexico, United States (Remote)

Santa Fe, New Mexico, United States (Remote)

View All Jobs

Get notified when new jobs are added by Scientific Games

Level Up Your Career in Game Development!

Transform Your Passion into Profession with Our Comprehensive Courses for Aspiring Game Developers.

Job Common Plug