Technical Account Consultant (Talent)

**About the role**

You are the "Talent Solutions Expert" for customers.

You’ll expertly navigate and optimize our suite of talent products, including Recruiting, Review Cycles, Head Count Planning, and Compensation Bands. You’ll provide insightful guidance on best practices for talent management, advocate thoughtfully for your customers' talent needs, and build trusted relationships with HR administrators. If this sounds exciting, great – you'll be doing all of that each day!

**Please note we will not be hiring in the San Francisco Bay Area or New York City Metro Area**

**What you will do**

• Project Manage: Collaborate with various teams internally and externally to execute project engagements and help customers optimize their use of talent solutions.
• Drive adoption: Encourage customer adoption of key talent features and consult with them on best practices to seamlessly integrate into HR workflows.
• Offer white-glove service: Ensure customers feel supported and engaged through attentive, personalized guidance and product enablement, particularly in talent management.
• Become a product expert: Be the go-to resource for both customers and coworkers on talent products by your 90th day.

**What you will need**

• 3+ years of SaaS experience in customer success, consulting, implementation, or support.
• * Preferred: 2+ years of experience with talent management products, enabling customers with recruiting, learning, performance reviews, and compensation solutions.
• Passion for helping customers and colleagues succeed in talent management.
• Ruthless prioritization and time management skills.
• Master project/task manager – you never drop the ball.
• Ability to explain complex scenarios in simple, clear written or verbal communications.
• Strong attention to detail and ability to solve complex, interdependent HR problems.
• Interest in actively working with product and engineering teams.

Even if you don’t meet all of the requirements listed here, we still encourage you to apply. Skills can be used in lots of different ways and your life and professional experience may be relevant beyond what a list of requirements will capture.

**Additional Information**

is an equal opportunity employer. We are committed to building a diverse and inclusive workforce and do not discriminate based on race, religion, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, veteran or military status, or any other legally protected characteristics, is committed to providing reasonable accommodations for candidates with disabilities who need assistance during the hiring process. To request a reasonable accommodation, please email accomodations@rippling.com

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The pay range for this role is:

75,600 - 94,500 USD per year (US Tier 2)

71,400 - 89,250 USD per year (US Tier 3)