Technical Account Manager

We are currently looking for a Technical Account Manager (TAM). We have 1 open position. Please apply and we can discuss!

Location: Pleasanton, CA
Salary: $80,000 – $100,000 base (depending on certifications and experience) + commission/bonus structure
Benefits: Full benefits
Type: Contract to Hire
Sponsorship Available: No – Must be US Citizen or Permanent Resident.

Most Important:

• Experience working in a Managed Services Provider (MSP) environment is required

• Must be technically proficient – this is a consultant-style role, often functioning as a vCIO

• Strong understanding of Microsoft enterprise platforms and general IT infrastructure

• Excellent communication and client-facing skills – must be confident engaging with business leaders and end users alike

• This is not a sales role – it’s a relationship-driven, advisory position focused on long-term client trust and alignment

• Role includes relationship building, client needs assessment, strategic IT planning, and solution recommendations

• First-year bonus is guaranteed to allow full focus on building meaningful customer relationships

• Once established, will manage 20–30 client accounts

Qualifications:

• IT certifications such as Net+, MCP, MCA, MCSE, Cloud, or Firewall certifications are a strong plus

• Prior experience in roles such as IT Project Engineer, Helpdesk or IT Management, or IT Sales Consulting is beneficial

• Must be able to translate technical concepts into business value for clients

• Proven track record of managing technical relationships and aligning IT initiatives with business goals

• Experience in creating strategic technology roadmaps and consulting on IT infrastructure decisions

• Ability to collaborate effectively with internal engineers, project teams, and leadership

Responsibilities:

• Conduct quarterly consultations with clients at a high technical and strategic level

• Provide technical recommendations during onboarding and long-term planning, including IT maturity assessments and roadmapping

• Work closely with other TAMs and internal teams to support a shared client base

• Create scopes of work for IT systems, hardware, and software implementations

• Lead strategic planning sessions with client stakeholders to support retention and growth

• Act as a trusted advisor to both clients and internal technical support teams

• Guide IT engineers and staff who support broader field teams

• Maintain strong, ongoing client relationships through regular check-ins, planning meetings, and needs assessments

• Stay current on industry trends, compliance standards, and evolving technology solutions

If the above seems like a fit, then apply!!

CRB Workforce, LLC provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

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