Technical Account Manager
Job Summary
Job Description
SOFTSWISS is seeking an experienced Technical Account Manager to join their expanding team. The role involves supporting and managing client integrations for the SOFTSWISS Sportsbook Platform, ensuring smooth onboarding and ongoing operations. Key responsibilities include acting as the first line of technical support, analyzing client requirements for the development team, monitoring technical infrastructure for stability, and collaborating with cross-functional teams to deliver products. Effective communication with clients and stakeholders to manage feature requests and issues is crucial. The ideal candidate will have a solid understanding of API communication, log file analysis, HTML, CSS, web performance, SEO principles, and basic Quality Assurance practices.
Must have:
- B2 level English
- B2/C1 level Portuguese
- Understanding of API communication
- Reading log files
- HTML, CSS
- Web performance & SEO
- Basic QA knowledge
- Figma knowledge
- Analytical skills
- Organizational skills
- Communication skills
Good to have:
- B2 level Russian
- iGaming/Sportsbook industry experience
- Browser DevTools for troubleshooting
Perks:
- Full-time opportunities
- Flexible working hours
- Dynamic and creative team environment
- Involvement in exciting projects
- Professional growth and development
- Collaborative environment
- Comprehensive Mental Health Programme
- Private insurance
- Sports program compensation
- Free online English lessons
- Additional 1 day off per year
- Generous referral program
- Training, internal workshops
- International professional conferences
- Corporate events
10 skills required
Job Details
Overview:
SOFTSWISS continues to expand the team and is looking for a Technical Account Manager. We need a true, experienced and accomplished professional who shares our culture and values
About Product:
SOFTSWISS Sportsbook Platform
A sports betting platform that allows you to operate a sports betting business online
Purpose of the role:
- You’ll support and manage client integrations to ensure smooth onboarding and ongoing operation across the SOFTSWISS Sportsbook Platform.
- Your work will impact client satisfaction and system stability by proactively identifying issues, coordinating with technical teams, and ensuring timely, high-quality solutions.
Key responsibilities:
- Process and resolve client queries, acting as the first line of technical support
- Analyse client requirements and translate them into actionable tasks for the development team
- Maintain and monitor the technical infrastructure to ensure stability and uptime
- Collaborate closely with cross-functional teams to deliver complete, fully functional products to clients
- Communicate effectively with clients and internal stakeholders to track and manage feature requests or issues
Requirements:
- B2 level in English, B2/C1 level in Portuguese
- Solid understanding of API communication and reading log files
- Good command of HTML, CSS, and knowledge of web performance and SEO principles
- Basic knowledge of Quality Assurance practices and Figma
- Strong analytical, organizational, and communication skills
Nice to have:
- Knowledge of Russian at B2 level
- Experience or knowledge of the iGaming/Sportsbook industry
- Confident use of browser DevTools for troubleshooting and diagnostics
What we offer:
- Full-time work opportunities and flexible working hours
- An opportunity to work within a dynamic and creative team
- Involvement in exciting projects in a rapidly growing company
- Professional growth and development opportunities
- A collaborative environment where your input makes a difference
- Comprehensive Mental Health Programme
- Private insurance
- Sports program compensation
- Free online English lessons
- An additional 1 Day off per calendar year
- Generous referral program
- Training, internal workshops, and participation in international professional conferences and corporate events
About us:
SOFTSWISS is an international company, and an iGaming software expert. We don't only follow iGaming market trends, we create them! SOFTSWISS is a recognised industry leader in iGaming software solutions development, covering almost all aspects of the iGaming industry. The company has an international team and an official presence in several countries. Projects powered by SOFTSWISS receive numerous awards and accolades from industry media.
Our mission:
Changing the iGaming industry through technological innovation.
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