Technical Account Manager

2 Months ago • All levels

Account Management

Job Description

SOFTSWISS is seeking an experienced Technical Account Manager to join their expanding team. The role involves supporting and managing client integrations for the SOFTSWISS Sportsbook Platform, ensuring smooth onboarding and ongoing operations. Key responsibilities include acting as the first line of technical support, analyzing client requirements for the development team, monitoring technical infrastructure for stability, and collaborating with cross-functional teams to deliver products. Effective communication with clients and stakeholders to manage feature requests and issues is crucial. The ideal candidate will have a solid understanding of API communication, log file analysis, HTML, CSS, web performance, SEO principles, and basic Quality Assurance practices.

Good To Have:

B2 level Russian
iGaming/Sportsbook industry experience
Browser DevTools for troubleshooting

Must Have:

B2 level English
B2/C1 level Portuguese
Understanding of API communication
Reading log files
HTML, CSS
Web performance & SEO
Basic QA knowledge
Figma knowledge
Analytical skills
Organizational skills
Communication skills

Perks:

Full-time opportunities
Flexible working hours
Dynamic and creative team environment
Involvement in exciting projects
Professional growth and development
Collaborative environment
Comprehensive Mental Health Programme
Private insurance
Sports program compensation
Free online English lessons
Additional 1 day off per year
Generous referral program
Training, internal workshops
International professional conferences
Corporate events

Add these skills to join the top 1% applicants for this job

cross-functional

communication

problem-solving

talent-acquisition

market-research

quality-control

html

seo

figma

css

Overview:

SOFTSWISS continues to expand the team and is looking for a Technical Account Manager. We need a true, experienced and accomplished professional who shares our culture and values

About Product:

SOFTSWISS Sportsbook Platform
A sports betting platform that allows you to operate a sports betting business online

Learn More

Purpose of the role:

You’ll support and manage client integrations to ensure smooth onboarding and ongoing operation across the SOFTSWISS Sportsbook Platform.
Your work will impact client satisfaction and system stability by proactively identifying issues, coordinating with technical teams, and ensuring timely, high-quality solutions.

Key responsibilities:

Process and resolve client queries, acting as the first line of technical support
Analyse client requirements and translate them into actionable tasks for the development team
Maintain and monitor the technical infrastructure to ensure stability and uptime
Collaborate closely with cross-functional teams to deliver complete, fully functional products to clients
Communicate effectively with clients and internal stakeholders to track and manage feature requests or issues

Requirements:

B2 level in English, B2/C1 level in Portuguese
Solid understanding of API communication and reading log files
Good command of HTML, CSS, and knowledge of web performance and SEO principles
Basic knowledge of Quality Assurance practices and Figma
Strong analytical, organizational, and communication skills

Nice to have:

Knowledge of Russian at B2 level
Experience or knowledge of the iGaming/Sportsbook industry
Confident use of browser DevTools for troubleshooting and diagnostics

What we offer:

Full-time work opportunities and flexible working hours
An opportunity to work within a dynamic and creative team
Involvement in exciting projects in a rapidly growing company
Professional growth and development opportunities
A collaborative environment where your input makes a difference
Comprehensive Mental Health Programme
Private insurance
Sports program compensation
Free online English lessons
An additional 1 Day off per calendar year
Generous referral program
Training, internal workshops, and participation in international professional conferences and corporate events

About us:

SOFTSWISS is an international company, and an iGaming software expert. We don't only follow iGaming market trends, we create them! SOFTSWISS is a recognised industry leader in iGaming software solutions development, covering almost all aspects of the iGaming industry. The company has an international team and an official presence in several countries. Projects powered by SOFTSWISS receive numerous awards and accolades from industry media.