Technical Consultant II

Responsibilities

Workato is looking for an experienced Technical Consultant II to join our Accelerators team. The role is a hands-on individual contributor position responsible for the success of a set of domain and industry-specific packaged solutions and custom application development. This role involves collaboration with multiple stakeholders, both internal and external. You will translate real-world customer challenges into problems that can be addressed by the Accelerators team independently or in collaboration with other teams. You will also ensure that product features and innovations are communicated effectively to drive adoption.

You will also be responsible to:

• Design and develop/code reusable integration solutions and custom applications (CLIs/web apps/content portals).
• Strong communication skills, you will be proficient in communicating technically complex ideas to a non-technical audience.
• Help Workato employees and customers approach and resolve technical problems and implement scalable solutions.
• Create and deliver custom product demonstrations to support the sales and other internal teams.
• Develop product documentation, design specs, solution briefs, presentations, demos, webinars, white papers, blog articles, and best practices.
• Responsible for maintaining all documents, tools and information to enable the sales team to reach their full potential, including setting up and maintaining the CMS application.
• Prioritize and deliver an outstanding customer service experience to Workato customers.
• Play a key role right from the product ideation stage to the implementation stage.
• Support customers during US and EMEA business hours (up to 1:00 AM IST) for about 20-25% of bandwidth.

Requirements

Qualifications / Experience / Technical Skills

• BTech/BE or higher technical education - A Computer Science degree is a plus
• Total 3+ years of relevant experience in the field of design, development and implementation
• 1+ years of experience working with Integration Platforms such as MuleSoft, Dell Boomi, Oracle SOA, TIBCO, webMethods etc.
• Hands-on experience with implementing Microservices or API-based integration architecture, event-driven architecture, and Process Automation
• Hands-on experience implementing integration projects for customers is a must.
• Experience with custom connector development using any iPaaS SDK is a plus
• Experience with cloud technologies - iPaaS, SaaS applications, cloud infrastructure such as AWS/Azure/GCP
• Strong working knowledge with APIs - RESTful, SOAP
• Sound knowledge of Data Structure - JSON/XML/EDI
• 2+ years of coding experience (JavaScript/Python/Ruby, etc.)
• Experience with or willingness to learn web development, custom application development, and CMS management
• Experience with LLM applications/AI Agentic frameworks is a plus
• Sound knowledge of any RDBMS
• Technical background or a good understanding of technology and industry trends, especially in the app integration space
• Experience working with enterprise business apps like SAP / Workday / NetSuite / Salesforce / ServiceNow is a plus
• Agile development methodology is a plus

Soft Skills / Personal Characteristics

• Strong collaboration skills, ability to adapt to a dynamic start-up environment with a passion for making an impact
• Strong critical thinking and analytical skills with an entrepreneurial and proactive mindset
• Ability to effectively prioritize tasks and manage time, even under high-pressure situations
• Strong written and oral communication skills in English, with the ability to convey complex technical concepts effectively to a non-technical audience
• Fast learner who can independently conduct extensive research, and synthesize ideas, information and options quickly
• Be proactive about solving problems and be ready to take on additional initiatives and responsibilities as they emerge