Technical Product Support (TPS) Engineer
Job Description
- Responsible for all technical support related aspects at a specific customer: escalations, fleet performance, system installations, improvement programs and upgrades.
- Act as intermediary and field escalation focal point between customer and Division.
- Provide technical support and documentation to field engineers, technicians and product support personnel.
- Diagnose, troubleshoot, repair and debug equipment.
- Provide Alpha Site support for installation, operation, calibration, service and/or testing of new hardware, process or software design.
- Provide Beta Site Support for installation, operation, calibration, service and/or testing of new hardware, software or processes on a customer tool.
- Initiate and review ECO's to ensure data supports fix and follow up with communication to the field.
- Generate and present system performance data including MTBF, MTBI and Availability, process data and I/W spending analysis.
- Support GPS in the generation of documentation such as CENs and BKMs.
- Create and review documentation covering technical improvements, system upgrades, and support plans.
- 7 - 10 years of hands-on experiences on wet clean and plasma/RF/vacuum chamber systems.
- Knowledge on hybrid bonding process.
- Ability to travel internationally and domestically 20-30% of the time.
- Self-motivated and able to work under minimum supervision.
- Good communication and soft skills.
- Supportive work culture that encourages learning, development, and career growth.
- Programs and support for personal and professional growth.
- Care for health and wellbeing of employees.
- Competitive and comprehensive total rewards program.
- Employee Assistance Program, meditation and family support resources, travel insurance.
- Free career development and mentoring programs, technical and professional courses.
- Worldwide 'Giving' program with employee donation matching by Applied Materials Foundation.
Job ID
R2517680
Who We Are
Applied Materials is a global leader in materials engineering solutions used to produce virtually every new chip and advanced display in the world. We design, build and service cutting-edge equipment that helps our customers manufacture display and semiconductor chips – the brains of devices we use every day. As the foundation of the global electronics industry, Applied enables the exciting technologies that literally connect our world – like AI and IoT. If you want to push the boundaries of materials science and engineering to create next generation technology, join us to deliver material innovation that changes the world.
What We Offer
You’ll benefit from a supportive work culture that encourages you to learn, develop, and grow your career as you take on challenges and drive innovative solutions for our customers. We empower our team to push the boundaries of what is possible—while learning every day in a supportive leading global company. Visit our Careers website to learn more.
At Applied Materials, we care about the health and wellbeing of our employees. We’re committed to providing programs and support that encourage personal and professional growth and care for you at work, at home, or wherever you may go. Learn more about our benefits.
Key Responsibilities
- Responsible for all technical support related aspects at a specific customer: escalations, fleet performance, system installations, improvement programs and upgrades.
- Acts as intermediary and field escalation focal point between customer and Division by providing technical support and documentation to field engineers, technicians and product support personnel who are diagnosing, troubleshooting, repairing and debugging equipment.
- Provides Alpha Site support to Engineering specifically related to installation, operation, calibration, service and /or testing of a new hardware, process or software design in house or on an engineering tool
- Provides Beta Site Support; specifically related to installation, operation, calibration, service and/or testing of a new hardware, software or processes on a customer tool.
- Initiates and provides review of ECO's to ensure data supports fix and follow up with communication to the field.
- Generates and presents system performance data as required. This includes performance metrics such as MTBF, MTBI and Availability. Reporting will also include process data and I/W spending analysis.
- Supports GPS in the generation of documentation such as CENs and BKMs. Creates and reviews documentation covering technical improvements, system upgrades, and support plans. Presents at customer level. Ensures field implementation.
Qualifications
- 7 - 10 years of hands-on experiences on both wet clean and plasma/ RF/ vacuum chamber systems
- Knowledge on hybrid bonding process
- 20-30% of international and domestic travel
- An individual who is self motivated and work under minimum supervision
- Good communication and soft skills
Additional Information
- Time Type: Full time
- Employee Type: Assignee / Regular
- Travel: Yes, 25% of the Time
- Relocation Eligible: No
Applied Materials is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other basis prohibited by law.
