Technical Program Manager

Description & Requirements

Electronic Arts creates next-level entertainment experiences that inspire players and fans around the world. Here, everyone is part of the story. Part of a community that connects across the globe. A place where creativity thrives, new perspectives are invited, and ideas matter. A team where everyone makes play happen.

Our Team

EA's Production Infrastructure & Engineering (PI&E) organization provides the essential platforms and infrastructure hosting solutions that power EA's games and live services. Our charter is to make EA's games and services available to all players anytime and anywhere. To do this, we focus on the high availability of infrastructure, live services, and studio services. We aim to help developers to experiment and build new games quickly with infrastructure services on-demand and workflows that promote rapid development in the cloud. In all of this, we focus on being there for players where and when they want to play.

As Game Server Hosting Technical Program Manager, you will build and promote a set of technical programs that expands automated hosting platforms for game servers and services, with environments ranging from development and testing to production hosting. This platform will ensure optimized workflows for provisioning, observability, and fleet management of on-premises, hybrid, and cloud-native workloads for game studios and their partners

Responsibilities:

• Establish and communicate short to mid-term set of technical programs for game server hosting platforms, aligning with our goals.
• Contribute in developing high-level roadmaps and specifications, guiding engineering teams with clear goals, prioritized scenarios, and customer requirements.
• Partner with game studio engineers and internal service engineering teams to understand their needs and collaboratively develop programs.
• Collaborate with other program managers to create cohesive strategies and roadmaps that transcend organizational boundaries.
• Build a customer-focused, data-driven culture that emphasizes experimentation and hypothesis testing.
• Define and track goals related to operational metrics, customer feedback, engagement, adoption, retention, and workflow success.

Qualifications:

• 5+ years of experience in technical program management.
• Experience in cloud computing, online gaming, or similar industries.
• Experience with Cloud Native Computing Foundation (CNCF), Cloud Service Providers (AWS, GCP, and Azure), Continuous Integration and Continuous Delivery (CI/CD) pipelines and principles, and GitOps. Docker & Kubernetes knowledge.
• Experience with complex products/platforms in public or private cloud.
• Experience providing programs that are consumed by developers and DevOps engineers (vs non-technical users).
• Experience translating related technology solutions to customer use cases.

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You will report to the Director for Products & Services: Infra Platforms, Observability, and Infra Optimization.

About Electronic Arts

We’re proud to have an extensive portfolio of games and experiences, locations around the world, and opportunities across EA. We value adaptability, resilience, creativity, and curiosity. From leadership that brings out your potential, to creating space for learning and experimenting, we empower you to do great work and pursue opportunities for growth.

We adopt a holistic approach to our benefits programs, emphasizing physical, emotional, financial, career, and community wellness to support a balanced life. Our packages are tailored to meet local needs and may include healthcare coverage, mental well-being support, retirement savings, paid time off, family leaves, complimentary games, and more. We nurture environments where our teams can always bring their best to what they do.

Electronic Arts is an equal opportunity employer. All employment decisions are made without regard to race, color, national origin, ancestry, sex, gender, gender identity or expression, sexual orientation, age, genetic information, religion, disability, medical condition, pregnancy, marital status, family status, veteran status, or any other characteristic protected by law. We will also consider employment qualified applicants with criminal records in accordance with applicable law. EA also makes workplace accommodations for qualified individuals with disabilities as required by applicable law.