Technical Service Lead

It’s not just about your career or job title… It’s about who you are and the impact you will make on the world. Because whether it’s for each other or our customers, we put People First. When our people come together, we Expand the Possible and continuously look for ways to improve what we create and how we do it. If you are constantly striving to grow, you’re in good company. We are revolutionizing the way the world moves for future generations, and we want someone who is ready to move with us.

Wabtec Digital Mine is at the forefront in enabling safer operation of mobile mining equipment through use of the Wabtec collision awareness technology in support of the industry vision free of fatalities, injuries and occupational illnesses associated with operating and maintaining earth moving equipment. See https://www.wabteccorp.com/digital-electronics/core-electronics-and-analytics/digital-mine

We are looking for an experienced Technical Services Lead to lead the successful execution of projects, services, and solutions across Canada. In this role, you will be responsible for ensuring that all delivery activities are aligned with our organizational objectives while addressing the unique needs and dynamics of the market.

A Technical Services Lead plays a crucial role in overseeing technical operations, ensuring service quality, and driving efficiency within an organization. This position requires a strong technical background, leadership skills, and the ability to manage teams while optimizing workflows.

As a Technical Services Lead, you will be responsible for guiding technical teams, implementing best practices, and ensuring seamless service delivery. You will collaborate with stakeholders, troubleshoot complex issues, and contribute to process improvements that enhance operational effectiveness.

This role is ideal for professionals with a deep understanding of technical systems, a strategic mindset, and a passion for leading teams toward excellence. Here’s a detailed job description:

Key Responsibilities

• Technical Leadership: Provide guidance and expertise to the technical team, ensuring best practices and high-quality service delivery.
• Project Management: Oversee technical projects, ensuring they are completed on time and within budget.
• Customer Support & Engagement: Act as a point of contact for technical inquiries, troubleshooting issues, and ensuring customer satisfaction.
• Process Improvement: Identify opportunities to enhance efficiency, streamline workflows, and implement best practices.
• Compliance & Standards: Ensure adherence to industry regulations, company policies, and safety standards.
• Training & Development: Mentor and train technical staff to enhance their skills and performance.
• Reporting & Analysis: Monitor service metrics, generate reports, and provide insights for continuous improvement.

Skills and Qualifications

• Strong leadership and organizational skills.
• Proven track record in managing technical services, preferably in industries like IT, manufacturing, or engineering.
• Excellent communication and interpersonal abilities.
• Proficiency in troubleshooting, system analysis, and technical support tools.
• Fluent in Languages:
• English

This role is ideal for someone with a strategic mindset and the ability to navigate the complexities of regional delivery.

You may also be asked to perform other duties outside of your function or trade, for which adequate training will be provided if necessary.

Wabtec offers a comprehensive benefits plan including vacation, health, dental, and retirement.

Relocation assistance may be provided if eligibility requirements are met.

Wabtec will only employ those who are legally authorized to work in Canada for this opening. Any offer of employment is conditioned upon the successful completion of a background check.

Who are we?

Wabtec Corporation is a leading global provider of equipment, systems, digital solutions, and value-added services for freight and transit rail as well as the mining, marine, and industrial markets. Drawing on nearly four centuries of collective experience across Wabtec, GE Transportation, and Faiveley Transport, the company has grown to become One Wabtec, with unmatched digital expertise, technological innovation, and world-class manufacturing and services, enabling the digital-rail-and-transit ecosystems.

Wabtec is focused on performance that drives progress and unlocks our customers’ potential by delivering innovative and lasting transportation solutions that move and improve the world. We are lifelong learners obsessed with making things better to drive exceptional results. Wabtec has approximately 27K employees in facilities throughout the world. Visit our website to learn more! http://www.WabtecCorp.com

Our Commitment to Embrace Diversity:

Wabtec is a global company that invests not just in our products, but also our people by embracing diversity and inclusion. We care about our relationships with our employees and take pride in celebrating the variety of experiences, expertise, and backgrounds that bring us together. At Wabtec, we aspire to create a place where we all belong and where diversity is welcomed and appreciated.

To fulfill that commitment, we rely on a culture of leadership, diversity, and inclusion. We aim to employ the world’s brightest minds to help us create a limitless source of ideas and opportunities. We have created a space where everyone is given the opportunity to contribute based on their individual experiences and perspectives and recognize that these differences and diverse perspectives make us better.

We believe in hiring talented people of varied backgrounds, experiences, and styles… People like you! Wabtec Corporation is committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, or protected Veteran status. If you have a disability or special need that requires accommodation, please let us know.