About the Team:

We invite you to join our Product Support Team as a Customer Support/Operations Analyst for the Calypso product. We provide new and existing customers with the best possible service for billing inquiries, service requests, suggestions, and complaints. We handle customer services related to sales, promotions, installations, and communications. We ensure good customer relations are maintained, and customer claims and complaints are resolved fairly and effectively, in accordance with consumer laws. We develop organization-wide initiatives to proactively inform and educate customers and create improvement plans based on customer surveys.

What You Will Do:

• Fix client issues with Nasdaq FinTech product Calypso's system, network, and other parts; provide daily support.
• Reproduce problems, document them, suggest fixes, and give detailed info to Engineering for permanent solutions.
• Check logs, improve performance, and solve speed issues.
• Work with Business Analysts to find and fix bugs; write test programs to mimic client problems.
• Help clients with API issues and update knowledge base articles with common questions and solutions.

What We Expect:

• Educational Background: Computer Science or a related field.
• Technical Skills: Proficiency in Java
• Language Skills: Strong written and spoken English skills.
• Interpersonal Skills: Excellent interpersonal and communication abilities.
• Mindset: A growth and learning mindset.

What would be great:

• Linux/Unix knowledge.
• SQL

What we offer:

• 2300 - 2700 EUR Gross monthly, other bonuses apply.
• Annual monetary bonus.
• An opportunity to become a Nasdaq shareholder.
• Employee Stock Purchase Program Nasdaq stocks with a discount.
• III pillar pension plan with additional contribution from Nasdaq.
• Flexible health insurance program.
• Flexible working schedule and hybrid way of work.
• Additional paid leave days after 2 years of working at Nasdaq.
• Flex day program (up to 6 paid days off a year).
• Internal mentorship program – get a mentor or become one.
• Wide selection of online learning resources, e.g., Udemy and many more.