Technical Support Engineer Level 1

Description

Title - Technical Support Engineer

Location – Mumbai, India

EGNYTE YOUR CAREER. SPARK YOUR PASSION.

Egnyte is a place where we spark opportunities for amazing people. We believe that every role has meaning, and every Egnyter should be respected. With 17,000 customers worldwide and growing, you can make an impact by protecting their valuable data. When joining Egnyte, you’re not just landing a new career, you become part of a team of Egnyters that are doers, thinkers, and collaborators who embrace and live by our values:

• Invested Relationships
• Fiscal Prudence
• Candid Conversations

ABOUT EGNYTE

Egnyte is the secure multi-cloud platform for content security and governance that enables organizations to better protect and collaborate on their most valuable content. Established in 2008, Egnyte has democratized cloud content security for more than 17,000 organizations, helping customers improve data security, maintain compliance, prevent and detect ransomware threats, and boost employee productivity on any app, any cloud, anywhere. For more information, visit www.egnyte.com.

THE OPPORTUNITY

We’re on the lookout for a talented Level I Technical Support Engineer to join our team in Mumbai, India.
 

WHAT YOU’LL DO

• Provide technical support to Egnyte's clients and partners
• Provide support via e-mail, phone and Zoom
• Work effectively and professionally with users who span from IT, business users, partners and executives
• Provide a workable solution that addresses client issue based on their use case
• Master Egnyte's product capabilities and serve as the subject matter expert within the support organization
• Work with Product Management, Engineering and Sales to effectively take issues to resolution
• Participate in testing of new and updated products and provide feedback
• Write technical documents such as service and product FAQ's, guides, and manuals

YOUR QUALIFICATIONS

• Excellent customer engagement and communications skills
• Familiarity with Support Ticket, Call Center, and Knowledge Based Systems
• Minimum three years of experience in SaaS support
• Experience in administering Windows 10, Mac OS and Linux (any distribution)
• Experience in administering Windows Servers (2016, 2019)
• Proficiency with Microsoft Office products

Bonus if you have:

• Virtual Machine Environment (i.e. VMware ESX, Microsoft Hyper-V)
• Experience with Cloud Based File management systems

BENEFITS:

• Competitive salaries & Stock Options
• Medical insurance and healthcare benefits for you and your family
• Fully paid premiums for life insurance
• Mental wellness platform subscription
• Gym reimbursement

COMMITMENT TO DIVERSITY, EQUITY, AND INCLUSION

At Egnyte, we celebrate our differences and thrive on our diversity for our employees, our products, our customers, our investors, and our communities. Our recently launched global Egnyte Employee Communities (EECs) support representation and inclusion across our diverse workplace. Egnyters are encouraged to bring their whole selves to work and to appreciate the many differences that collectively make Egnyte a higher-performing company and a great place to be.