Technical Support Engineering

1 Month ago • 1-3 Years • Product Management

Job Summary

Job Description

As a Technical Support Engineer in Microsoft's Customer Service & Support team, you will be responsible for owning, troubleshooting, and resolving customer technical issues. You'll collaborate with cross-functional teams, leverage troubleshooting tools, and participate in building knowledge-sharing communities. The role involves identifying product defects and escalating them for resolution, contributing to product improvements. This hybrid role allows for up to 50% remote work. You will develop your problem-solving, collaboration, and research skills, enhancing your technical proficiency. The role requires investigating and resolving customer issues, contributing to product improvement, and building communities with peers.
Must have:
  • Bachelor's degree in CS/IT or related field
  • 1+ years of relevant experience OR 3+ years experience
  • Fluent in English (reading, writing, speaking)
  • Problem-solving and collaboration skills
  • Technical troubleshooting expertise
Perks:
  • Industry-leading healthcare
  • Educational resources
  • Product and service discounts
  • Savings and investment plans
  • Maternity and paternity leave
  • Generous time away
  • Giving programs
  • Networking opportunities

Job Details

Overview

With over 17,000 employees worldwide, the mission of the Customer Experience & Success (CE&S) organization is to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products and services, ignited by our people and culture. Come join CE&S and help us build a future where customers achieve their business outcomes faster with technology that does more.

 

Within CE&S, the Customer Service & Support (CSS) organization builds trust and confidence for every person and organization through delivering a seamless support experience. In CSS, we are powered by Microsoft’s AI technology to help consumers, businesses, partners, and more, resolve their issues quickly and securely, helping prevent future problems from occurring and achieving more from their Microsoft investment.


In the Customer Service & Support (CSS) team we are looking for people with a passion for delivering customer success. As a Technical Support Engineer, you will own, troubleshoot and solve customer technical issues. This opportunity will allow you to accelerate your career growth, hone your problem-solving, collaboration and research skills, and develop your technical proficiency.


This role is flexible in that you can work up to 50% from home.


Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

 

Qualifications

Required Qualifications:
• Bachelor's degree in Computer Science, Information Technology (IT), or related field AND 1+ years of technical support, technical consulting experience, or information technology experience
o OR 3+ years of technical support, technical consulting experience, or information technology experience.
o OR equivalent experience

 

Language Qualification
English Language: fluent in reading, writing and speaking.

 

 

Responsibilities

• Response and Resolution: You own, investigate and solve customer technical issues, collaborating within and across teams and leveraging troubleshooting tools and practices.
• Readiness: You lead or participate in building communities with peer delivery roles and, where appropriate, share your knowledge.
• You develop specific technical and professional proficiency to enable you to resolve customer issues, through training and readiness.
• Product/Process Improvement: You identify potential product defects and escalate appropriately to resolve, contributing to Microsoft product improvements.

 

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.
Industry leading healthcare
Educational resources
Discounts on products and services
Savings and investments
Maternity and paternity leave
Generous time away
Giving programs
Opportunities to network and connect

Similar Jobs

ByteDance - Security Software Engineer

ByteDance

Singapore (On-Site)
3 Months ago
CloudHire - Shopify Developer - Remote

CloudHire

Ukraine (Remote)
4 Months ago
Pika - Frontend Engineer

Pika

Palo Alto, California, United States (On-Site)
1 Month ago
Ludeo - Senior Front End Engineer

Ludeo

Tel Aviv-Yafo, Tel Aviv District, Israel (On-Site)
2 Days ago
Microsoft - Support Engineer (Azure DevOps and Developer Support)

Microsoft

Seoul, South Korea (Remote)
1 Month ago
Social Discovery Group - Head of Mobile Product

Social Discovery Group

Cyprus (Remote)
3 Months ago
Unity - Senior Technical Program Manager

Unity

London, England, United Kingdom (On-Site)
6 Months ago
Alphasense - Sales Engagement Consultant, Financial Services

Alphasense

New York, New York, United States (Hybrid)
2 Months ago
Luxoft - Murex Front Office Consultant - Structured Products

Luxoft

Abu Dhabi, Abu Dhabi, United Arab Emirates (On-Site)
3 Months ago
ION - Software Project Manager - Professional Services

ION

New York, New York, United States (On-Site)
4 Months ago

Get notifed when new similar jobs are uploaded

Similar Skill Jobs

Social Discovery Group - Senior React Developer (AI Product)

Social Discovery Group

Georgia (Remote)
4 Weeks ago
Highspot - UX Designer

Highspot

Hyderabad, Telangana, India (Hybrid)
4 Months ago
Apex logic - Sr. Front-End Developer

Apex logic

United States (Remote)
2 Months ago
KBG Blockchain Game Studios - UI/UX Designer

KBG Blockchain Game Studios

Thành Phố Hồ Chí Minh, Vietnam (On-Site)
7 Months ago
Talent500 - Senior UI Designer [T500-13608]

Talent500

Bengaluru, Karnataka, India (On-Site)
5 Months ago
Milk Visual Effects - Mid/Senior Compositor

Milk Visual Effects

(On-Site)
2 Months ago
Birdeye - UI Lead Engineer

Birdeye

Gurugram, Haryana, India (Hybrid)
4 Months ago
Sportskeeda - Tech SEO Manager

Sportskeeda

India (Remote)
20 Hours ago
Landis+Gyr - Senior Frontend Developer (React Native)

Landis+Gyr

Noida, Uttar Pradesh, India (Hybrid)
3 Months ago
Next Level Business Services - UI Developer

Next Level Business Services

Redmond, Washington, United States (On-Site)
4 Months ago

Get notifed when new similar jobs are uploaded

Jobs in Hyderabad, Telangana, India

PwC - Digital Assurance and Transparency - Technology and Data - Manager

PwC

Kolkata, West Bengal, India (On-Site)
4 Months ago
ION - Network Engineer - 7401

ION

Noida, Uttar Pradesh, India (On-Site)
4 Months ago
Rockstar Games - Character Animator: Cinematics

Rockstar Games

Bengaluru, Karnataka, India (On-Site)
1 Week ago
Silly Science - Illustrator Intern - 5,000/month

Silly Science

India (Remote)
4 Months ago
hitwicket-talent - Senior Software Engineer

hitwicket-talent

Hyderabad, Telangana, India (On-Site)
1 Month ago
InMobiInMobi - User Researcher

InMobiInMobi

Bengaluru, Karnataka, India (On-Site)
4 Weeks ago
Zeta - Senior Site Reliability Engineer

Zeta

Hyderabad, Telangana, India (On-Site)
4 Months ago
Thinkproject - Technical Communicator (m/f/d)

Thinkproject

Pune, Maharashtra, India (Hybrid)
4 Months ago
STAGE - Creative Content Manager - Movies ( Rajasthan)

STAGE

Noida, Uttar Pradesh, India (On-Site)
11 Months ago

Get notifed when new similar jobs are uploaded

Product Management Jobs

Yodo1 - Product Manager, Game Publishing

Yodo1

(Remote)
7 Months ago
Netflix - Engineering Manager, Workstations Platform

Netflix

Los Gatos, California, United States (On-Site)
1 Month ago
Google - Senior Software Engineering Manager, Google Cloud

Google

Hyderabad, Telangana, India (On-Site)
1 Month ago
Globalization Partners - Senior Product Manager

Globalization Partners

(Remote)
1 Week ago
Cirrus Logic - Customer Program Manager - PC

Cirrus Logic

Austin, Texas, United States (Hybrid)
4 Months ago
The Walt Disney Company - Insights-Optimization & Supply Chain Planning Manager

The Walt Disney Company

Bay Lake, Florida, United States (On-Site)
2 Weeks ago
Scopely - Senior Data Analyst, Ads

Scopely

Spain (Hybrid)
3 Months ago
Zeta - Sr Product Manager

Zeta

Bengaluru, Karnataka, India (On-Site)
4 Months ago
Social Discovery Group - Head of Product of Premium products

Social Discovery Group

Vietnam (Remote)
3 Months ago
Salesforce - Vice President, Product Research & Insights

Salesforce

San Francisco, California, United States (Remote)
1 Month ago

Get notifed when new similar jobs are uploaded

About The Company

Microsoft is a tech giant that develops, licenses, and supports a range of software products, services, and devices.

Mountain View, California, United States (Hybrid)

Mountain View, California, United States (Hybrid)

Mountain View, California, United States (Hybrid)

New York, New York, United States (Hybrid)

Mountain View, California, United States (Hybrid)

Mountain View, California, United States (Hybrid)

London, England, United Kingdom (On-Site)

Dublin, County Dublin, Ireland (On-Site)

Mountain View, California, United States (Hybrid)

View All Jobs

Get notified when new jobs are added by Microsoft

Level Up Your Career in Game Development!

Transform Your Passion into Profession with Our Comprehensive Courses for Aspiring Game Developers.

Job Common Plug