Technical Support Representative

undefined ago • All levels • Customer Service

Job Summary

Job Description

As a Technical Support Representative at Side, you will deliver exceptional customer service to our gaming community. Key responsibilities include promptly responding to customer queries via email and live chat, resolving technical issues, explaining product features, and staying informed on product updates. You will collaborate with team members, maintain a professional demeanor, and uphold high service quality, contributing to customer satisfaction.
Must have:
  • Responding promptly to customer queries via email and live chat with accuracy and professionalism.
  • Acknowledging and resolving customer complaints and technical issues by diagnosing the root cause and providing effective solutions.
  • Explaining product features and functionalities to help customers maximize their experience.
  • Staying informed on product updates and maintaining thorough product knowledge.
  • Collaborating with team members to ensure the best possible solutions are provided to customers.
  • Maintaining a positive, empathetic, and professional demeanor in all customer interactions.
  • Upholding the quality of service by ensuring consistency and adherence to high standards.
  • Contributing to our reputation as a company that prioritizes customer satisfaction.
Good to have:
  • Familiarity with gaming platforms (Xbox, PlayStation, Nintendo, PC) and general technical knowledge.
  • A genuine passion for gaming with experience in various genres, both online and offline.
  • Flexibility and availability for rotational shifts to cover operational hours.
Perks:
  • Competitive compensation packages
  • A vibrant and inclusive work environment
  • Opportunity to work on exciting and innovative game projects.
  • Dynamic and entrepreneurial culture

Job Details

Description

As a Technical Support Representative at Side, you will play a pivotal role in delivering exceptional customer service and support to our gaming community. Your responsibilities will include:

  • Responding promptly to customer queries via email and live chat with accuracy and professionalism.
  • Acknowledging and resolving customer complaints and technical issues by diagnosing the root cause and providing effective solutions.
  • Explaining product features and functionalities to help customers maximize their experience.
  • Staying informed on product updates and maintaining thorough product knowledge.
  • Collaborating with team members to ensure the best possible solutions are provided to customers.
  • Maintaining a positive, empathetic, and professional demeanor in all customer interactions.
  • Upholding the quality of service by ensuring consistency and adherence to high standards.
  • Contributing to our reputation as a company that prioritizes customer satisfaction.

Requirements

Skills Required

  • Proficient in English with excellent written and verbal communication skills.
  • Familiarity with gaming platforms (Xbox, PlayStation, Nintendo, PC) and general technical knowledge.
  • Strong problem-solving and logical reasoning abilities.
  • Technical proficiency with PCs, networking, and relevant software (Microsoft Office, system security, drivers).
  • A genuine passion for gaming with experience in various genres, both online and offline.
  • Flexibility and availability for rotational shifts to cover operational hours.

Benefits

What we offer

  • Competitive compensation packages
  • A vibrant and inclusive work environment
  • Opportunity to work on exciting and innovative game projects.
  • Dynamic and entrepreneurial culture

Similar Jobs

Looks like we're out of matches

Set up an alert and we'll send you similar jobs the moment they appear!

Similar Skill Jobs

Looks like we're out of matches

Set up an alert and we'll send you similar jobs the moment they appear!

Jobs in Hyderabad, Telangana, India

Looks like we're out of matches

Set up an alert and we'll send you similar jobs the moment they appear!

Customer Service Jobs

Looks like we're out of matches

Set up an alert and we'll send you similar jobs the moment they appear!

About The Company

Side is a global video game development and services provider, offering technical and creative solutions to many of the largest developers and studios around the world. Founded in Japan in 1994, Side has grown to become a global force in the video game industry, with over 40 studios in 15 countries worldwide and offices across North America, Europe, South America, and Asia. Our industry-leading services include game development, art production, localization, audio production, quality assurance, localization QA, player support, community management, and datasets. Help us bring stories to the world. Join Side's global team of passionate gamers and contribute to top-notch game development.

Montreal, Quebec, Canada (On-Site)

Hyderabad, Telangana, India (Remote)

Bengaluru, Karnataka, India (Hybrid)

Braga, Braga, Portugal (Remote)

Bengaluru, Karnataka, India (On-Site)

Austin, Texas, United States (Remote)

Shinjuku City, Tokyo, Japan (Hybrid)

São Paulo, State Of São Paulo, Brazil (On-Site)

View All Jobs

Get notified when new jobs are added by Side

Level Up Your Career in Game Development!

Transform Your Passion into Profession with Our Comprehensive Courses for Aspiring Game Developers.

Job Common Plug