Technical Support Specialist

1 Month ago • 1 Years +

Job Summary

Job Description

As a Technical Support Specialist at AnyDesk, you will provide fast and effective technical assistance related to our remote access software. You will handle inquiries via phone, email, and live chat. Responsibilities also include developing best practices, collaborating with various teams, supporting sales, contributing to knowledge management by creating technical articles, and advising customers based on their business needs. The goal is to enhance customer satisfaction and drive business growth. This role requires excellent communication skills, technical knowledge of operating systems, and a customer-centric approach.

Must have:

1+ year in customer contact-centered area
Completed studies or training in the IT field
Basic knowledge of networks and operating systems
Strong communication skills in English.

Good to have:

Understanding or experience with REST API
Resilient and flexible attitude
Positive problem-solving and hands-on mentality.

Perks:

Generous leave entitlements
Hybrid working mode (WFH)
Personal and professional development focus
Fun work environment
Free drinks and snacks

4 skills required

4 skills required for this role

Add these skills to join the top 1% applicants for this job

linux

macos

communication

agile-development

Job Details

About Us

AnyDesk was founded under the belief that software technology and global connectivity can be a means to improve the way society functions. Today, AnyDesk builds a platform technology to reinvent the internet.

Join us in shaping the future of software technology!

What we are looking for:

To support us on our mission, we are looking for a talented and highly ambitious Technical Support Specialist. In this role, you are responsible for providing fast and useful technical assistance on our remote access software. You must have good technical knowledge and be able to communicate effectively to understand the problem and explain its solution. The goal is to create value for clients that will help preserve our reputation and drive our business forward.

Provide technical support by phone, email, and live chat to AnyDesk clients
Develop best practices for recurring problems, together with your team
Collaborate within and outside of your team to support broader business objectives
Support our sales and business development team
Contribute to knowledge management by creating technical articles and work arounds
Advise the customer about our product with their business requirements in mind
Ensure the satisfaction of our customers

Basic Qualifications:

Very strong ability to listen attentively, apply logic and reason, follow- through, can-do attitude, and exceptional communication skills both written and verbal
Easy to work with
1 years+ experience in a customer contact-centered area
Successfully completed studies or training in the IT field
Basic knowledge of networks and expertise in at least one operating system (Windows, macOS, Linux, Android, iOS)
Distinct customer and service orientation and understanding of the customer point of view
Fluent in English with strong communication skills, any additional languages (Japanese, Thai, and Mandarin) are a plus

Preferred Skills and Experience:

Understanding or experience with REST API is a big plus
Resilient and flexible
Positive problem-solving attitude and a hands-on mentality
You are friendly, well-structured, and analytical. You don't just want to see our customers happy; you want to make them successful!
We also give career starters and jumpers a chance

What we offer:

Ambitious and self-driven culture
Generous leave entitlements
Hybrid working mode (WFH)
Personal and professional development focus and room for creative ideas
Fun place to work where everyone is valued
Free drinks and snacks

Are you ready for exciting tasks in an agile work environment with a both professional and collegial atmosphere? Apply now! Your contact person is Kristy Cheng, Admin and HR Manager.

AnyDesk is an equal opportunities employer. We want to give our employees room to grow, create a fun atmosphere to work in, and offer you the opportunity to produce the most creative, most daring, most exceptional results of your career. That’s exactly why we’re looking for people who enrich us. We do not care about age, gender, sexual orientation, disability, civil status, religion, or ethnicity. We consider all equal and provide equal opportunity to all.

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