IT Support Specialist

1 Month ago • All levels
IT & Infrastructure

Job Description

AnyDesk is seeking an IT Support Specialist to provide first-level technical assistance to end-users, resolve hardware and software issues, and ensure efficient IT system operation. The role involves maintaining and troubleshooting IT infrastructure, supporting new employee onboarding, and implementing new technologies. The specialist will work in an international environment, delivering exceptional service to internal users while being proactive and detail-oriented.
Good To Have:
  • Experience supporting and troubleshooting Windows 10 and 11
  • Familiarity with Linux, macOS, and mobile device support
  • Basic understanding of Microsoft Cloud (Entra) and On-Premise (Active Directory) technologies
  • Knowledge of virtualization technologies
  • Basic knowledge of endpoint management and remote access solutions
Must Have:
  • Provide first-level IT support for all employees and contractors across relevant IT topics
  • Record, categorize, and prioritize service requests via our ticketing system
  • Install, configure, and maintain laptops, desktops, mobile devices, and printers
  • Maintain accurate hardware inventory
  • Set up IT equipment for new employees, create user accounts, and deliver technical onboarding
  • Collaborate on and contribute to IT projects and continually improve existing IT solutions
  • Very strong ability to listen attentively, apply logic and reason, follow- through, can-do attitude, and exceptional communication skills both written and verbal
  • Easy to work with
  • Sense of urgency
  • Strong problem-solving skills with a logical, detail-oriented, and proactive approach
  • Proven ability to manage multiple tasks in a fast-paced environment
  • Completed IT-related training or initial professional experience in an IT support role
  • Solid knowledge of Microsoft Windows and the Office Suite
  • Customer-focused mindset with a passion for providing high-quality support
  • Excellent verbal and written communication skills in English
Perks:
  • Centrally located offices in Tampa
  • Hybrid work from home and office schedule
  • 20 vacation days/year in a full-time position
  • Free drinks and weekly team lunch
  • Personal and professional development potentialities and room for creative ideas
  • An international team

Add these skills to join the top 1% applicants for this job

communication
problem-solving
talent-acquisition
game-texts
agile-development
macos
linux

About Us

AnyDesk was founded under the belief that software technology and global connectivity can be a means to improve the way society functions. Today, AnyDesk builds a platform technology to reinvent the internet.

Join us in shaping the future of software technology!

What we are looking for:

To support our mission, we are seeking a talented and highly motivated IT Support Specialist to join our team. In this role, you will provide technical assistance to end-users, resolve hardware and software issues, and ensure the efficient operation of IT systems. You’ll be a key player in maintaining and troubleshooting our IT infrastructure, supporting the onboarding of new employees, and helping to implement new technologies all while delivering exceptional service to our internal users.

You will work in an international environment to achieve common goals and objectives. If you are a self-starter who is detail-oriented, proactive, and enjoys working in a fast-paced environment, we encourage you to apply for this position.

  • Provide first-level IT support for all employees and contractors across relevant IT topics
  • Record, categorize, and prioritize service requests via our ticketing system
  • Install, configure, and maintain laptops, desktops, mobile devices, and printers; maintain accurate hardware inventory
  • Set up IT equipment for new employees, create user accounts, and deliver technical onboarding
  • Collaborate on and contribute to IT projects and continually improve existing IT solutions

Basic Qualifications:

  • Very strong ability to listen attentively, apply logic and reason, follow- through, can-do attitude, and exceptional communication skills both written and verbal
  • Easy to work with
  • Sense of urgency
  • Strong problem-solving skills with a logical, detail-oriented, and proactive approach
  • Proven ability to manage multiple tasks in a fast-paced environment
  • Completed IT-related training or initial professional experience in an IT support role
  • Solid knowledge of Microsoft Windows and the Office Suite
  • Customer-focused mindset with a passion for providing high-quality support
  • Excellent verbal and written communication skills in English

Preferred Skills and Experience:

  • Experience supporting and troubleshooting Windows 10 and 11
  • Familiarity with Linux, macOS, and mobile device support
  • Basic understanding of Microsoft Cloud (Entra) and On-Premise (Active Directory) technologies
  • Knowledge of virtualization technologies
  • Basic knowledge of endpoint management and remote access solutions.

What we offer:

  • Centrally located offices in Tampa
  • Hybrid work from home and office schedule
  • 20 vacation days/year in a full-time position
  • Free drinks and weekly team lunch
  • Personal and professional development potentialities and room for creative ideas
  • An international team

Are you ready for exciting tasks in an agile work environment with a both professional and collegial atmosphere? Apply now! Your contact person is Mona Baylie, Talent Acquisition Associate.

AnyDesk is an equal opportunities employer. We want to give our employees room to grow, create a fun atmosphere to work in, and offer you the opportunity to produce the most creative, most daring, most exceptional results of your career. That’s exactly why we’re looking for people who enrich us. We do not care about age, gender, sexual orientation, disability, civil status, religion, or ethnicity. We consider all equal and provide equal opportunity to all.

Set alerts for more jobs like IT Support Specialist
Set alerts for new jobs by Any Desk
Set alerts for new IT & Infrastructure jobs in United States
Set alerts for new jobs in United States
Set alerts for IT & Infrastructure (Remote) jobs
Contact Us
hello@outscal.com
Made in INDIA 💛💙