Customer Loyalty and Growth Associate (m/f/d)
Job Description
- Experience working under quotas and KPI’s.
- Organized and structured with excellent analytical and problem-solving skills.
- Creative and empathic, with great communication skills.
- Adaptability and resilience in a fast-paced environment.
- Manage the renewal process for assigned customers within the 90-day renewal window.
- Identify opportunities to sell additional features and connections (upsells) to existing customers.
- Focus on upgrading customers from legacy licenses to current offerings.
- Streamline customer management by consolidating multiple individual licenses into a single, manageable license.
- Aim to reduce customer churn and increase retention.
- Conduct product demos and provide comprehensive support to customers during the renewal process.
- Gather detailed feedback from customers who decide to churn.
- Very strong ability to listen attentively, apply logic and reason, follow-through, can-do attitude.
- Exceptional communication skills both written and verbal.
- Proficient knowledge of business administration, negotiation, and retention skills.
- Experience leading demos with customers.
- Passion and understanding for technology (Cloud Services & SaaS Solutions), CRM, and business analysis.
- Excellent written and verbal communication skills in English and French.
- Flexible working hours
- Potential for personal and professional development
- A fun, creative and supportive team
- Be part of a fast growing company with a lot of opportunity for advancement
About Us
AnyDesk was founded under the belief that software technology and global connectivity can be a means to improve the way society functions. Today, AnyDesk builds a platform technology to reinvent the internet.
Join us in shaping the future of software technology!
What we are looking for:
To support us on our mission, we are looking for a highly motivated Customer Loyalty and Growth Associate to join our Customer Experience department. In this pivotal role, you will play a key part in ensuring the ongoing satisfaction and growth of our customer base.
- Manage the renewal process for assigned customers within the 90-day renewal window, ensuring seamless continuation of services
- Identify opportunities to sell additional features and connections (upsells) to existing customers, enhancing their experience and our revenue
- Focus on upgrading customers from legacy licenses to our current offerings, ensuring they benefit from the latest features and services
- Streamline customer management by consolidating multiple individual licenses into a single, manageable license when opportunities arise
- Aim to reduce customer churn and increase retention, employing strategies that contribute to the overall goal of the Customer Loyalty and Growth team
- Conduct product demos and provide comprehensive support to customers during the renewal process, addressing any questions or concerns
- In cases where customers decide to churn at the end of their renewal period, gather detailed feedback to understand their reasons and inform future retention strategies
Basic Qualifications:
- Very strong ability to listen attentively, apply logic and reason, follow- through, can-do attitude, and exceptional communication skills both written and verbal
- Easy to work with
- Sense of urgency
- Proficient knowledge of business administration, negotiation, and retention skills
- Experience leading demos with customers
- Passion and understanding for technology (Cloud Services & SaaS Solutions), CRM, and business analysis
- Excellent written and verbal communication skills in English and French, additional languages would be a plus
Preferred Skills and Experience:
- Experience working under quotas and KPI’s
- Organized and structured with excellent analytical and problem-solving skills
- Creative and empathic, with great communication skills
- Adaptability and resilience in a fast-paced environment
What we offer:
- Flexible working hours
- Potential for personal and professional development
- A fun, creative and supportive team
- Be part of a fast growing company with a lot of opportunity for advancement
Are you ready for exciting tasks in an agile work environment with a both professional and collegial atmosphere? Apply now! Your contact person is Sandro Silveira Carvalho, Talent Acquisition Associate.
AnyDesk is an equal opportunities employer. We want to give our employees room to grow, create a fun atmosphere to work in, and offer you the opportunity to produce the most creative, most daring, most exceptional results of your career. That’s exactly why we’re looking for people who enrich us. We do not care about age, gender, sexual orientation, disability, civil status, religion, or ethnicity. We consider all equal and provide equal opportunity to all.
