Technical Support Specialist – Production Release and Delivery

Are you detail-oriented, proactive, and eager to play a key role in ensuring smooth product releases and deliveries? Join Bragg’s Production Release and Delivery Team and help us manage the end-to-end release process of a variety of products in a dynamic, fast-paced international environment.

In this role, you’ll coordinate across teams, prepare configurations, handle scheduling, and provide hands-on support to ensure seamless product delivery. If you thrive on solving problems, improving processes, and keeping things running smoothly, we want to hear from you!

This is a hybrid role based in our Ljubljana office.

Your responsibilities:

• Coordinate and communicate with cross-functional teams to ensure seamless product releases and upgrades;
• Manage product configurations and support system updates across test and production environments;
• Prepare and track JIRA tasks, ensuring all release activities follow established procedures;
• Plan and schedule release cycles on a weekly, monthly, and annual basis;
• Execute testing and troubleshooting of products, resolving issues quickly to minimize disruption;
• Maintain accurate and up-to-date documentation for Change Management and audit purposes;
• Archive records and prepare structured reports to support business needs;
• Continuously optimize internal release and configuration processes for greater efficiency;
• Provide proactive support and technical assistance to teams across the organization.

What you bring to the team:

• Proven experience in a fast-paced, agile-driven environment;
• Strong organizational skills with a detail-oriented and structured approach;
• Excellent troubleshooting and analytical skills, with the ability to resolve complex issues;
• Fluency in English, both written and spoken;
• Ability to manage multiple priorities and deliver results under tight deadlines;
• A proactive mindset with curiosity and eagerness to learn new tools and processes;
• Team-oriented with strong communication skills and a collaborative spirit;
• Confidence in transferring knowledge and supporting others effectively;
• Familiarity with Microsoft Office tools, including Excel;
• Self-driven, energetic, and hands-on, with a “can do, get it done” mindset.

Bonus points if:

• You have previous experience in IT and/or the iGaming industry;
• You have hands-on experience with JIRA, Confluence, or Logstash.

What’s in it for you:

• Comprehensive compensation package (based on your experience);
• Hybrid work model;
• 30 days annual leave;
• Educational learning opportunities to support each employee's professional growth journey;
• Sports activities, team building, and informal gatherings;
• Free drinks, fruit, and ice cream.

Who are we?

Bragg is a content-driven iGaming technology provider, serving online and land-based gaming operators with casino content, cutting-edge technology, and expert-managed services to deliver a full turnkey solution.

We create high-performing, data-driven, and passionately crafted casino gaming titles built on Bragg remote games server technology.

Our modern omnichannel Player Account Management platform powers multiple leading iCasino and sportsbook brands and is supported by powerful data analytics tools, as well as Fuze™ – an innovative player engagement toolset.

Our way:

• We are highly business-oriented, with a strong focus on long-term relationships with our clients;
• As a team of highly skilled experts, we appreciate genuine relationships and co-worker support;
• We nurture honest relationships within teams, between teams, and with our business partners;
• We encourage sports activities, team building, and informal gatherings;
• We offer plenty of time for family and fun;
• We stuff the fridge with ice cream.

At Bragg Gaming, we celebrate diversity and are committed to creating an inclusive environment where everyone feels valued and empowered to succeed. We welcome applicants from all backgrounds, experiences, and identities. We believe that diverse perspectives drive innovation and strengthen our team.

Did we catch your attention? Become a part of our story – apply now! Not sure if we're a match? Apply anyway, and let's find out together!