Technology Program Analyst

As a Technical Program Analyst at Motive, you will manage the systems and tools for the Global Solutions Engineering Organization, including Salesforce, Slack, Jira, and Scoro. This role involves designing efficient processes, automating workflows, and ensuring a state-of-the-art agent experience. You will partner with IT and engineering to implement new processes and troubleshoot issues, focusing on user experience and scalability.

Must Have

• 5+ years of experience in a Technology operations role or as a Salesforce Business Analyst
• Deep understanding of Salesforce Sales Cloud and its ecosystem, including 3rd party products
• Strong project management and process improvement skills
• Ability to juggle multiple priorities in a fast-paced, dynamic environment
• Passion for learning new technologies and quickly becoming a resident expert
• Strong communication skills to partner effectively with different teams
• Proven experience implementing and improving systems powering Sales Engineering Teams

Good to Have

• Salesforce Administrator certification
• Salesforce Business Analyst certification
• Sales Cloud Consultant certification

Who we are: Motive empowers the people who run physical operations with tools to make their work safer, more productive, and more profitable. For the first time ever, safety, operations and finance teams can manage their drivers, vehicles, equipment, and fleet related spend in a single system. Combined with industry leading AI, the Motive platform gives you complete visibility and control, and significantly reduces manual workloads by automating and simplifying tasks. Motive serves nearly 100,000 customers – from Fortune 500 enterprises to small businesses – across a wide range of industries, including transportation and logistics, construction, energy, field service, manufacturing, agriculture, food and beverage, retail, and the public sector. Visit gomotive.com to learn more. ### About the Role: As a Technical Program Analyst, you will report to the Manager of Technology Operations and will be responsible for overseeing the systems and tools powering our Global Solutions Engineering Organization, including Salesforce, Slack, Jira, Scoro and others. We’re looking for an experienced, dynamic, and growth-oriented individual to drive a state-of-the-art agent experience that is rooted in Salesforce and its supporting ecosystem. You're a good fit if you have an interest and aptitude in understanding the business needs deeply and designing thoughtfully for efficiency, the highest quality, and scalability. You think about the customer and user experience first as you think through solutions and help identify ways to drive improvements. ### What You'll Do: * Learn about the business needs and utilize your deep knowledge of technology to design processes and automation to create the most efficient tool configuration possible * Participate in the evaluation and selection of technology tools used by Internal teams * Support the members of the management team to accomplish technology goals * Manage incoming tools/system access and configuration requests * Triage day-to-day issues that arise for internal and external tools * Partner with IT and engineering to implement and troubleshoot new processes and workflows ### What We're Looking For: * 5+ years of experience in a Technology operations role or as a Salesforce Business Analyst * A deep and ever-improving understanding of Salesforce Sales Cloud and the surrounding ecosystem, including 3rd party products * Strong project management and process improvement skills * Effectively juggled multiple priorities in a fast-paced, dynamic environment and has a passion for learning new technologies and quickly becoming the resident expert * Strong communication that partners effectively with different teams to drive results * Proven experience implementing and improving systems powering Sales Engineering Teams * Preferred one of the following certifications: * Salesforce Administrator * Salesforce Business Analyst * Sales Cloud Consultant Creating a diverse and inclusive workplace is one of Motive's core values. We are an equal opportunity employer and welcome people of different backgrounds, experiences, abilities and perspectives. Please review our Candidate Privacy Notice here. UK Candidate Privacy Notice here. The applicant must be authorized to receive and access those commodities and technologies controlled under U.S. Export Administration Regulations. It is Motive's policy to require that employees be authorized to receive access to Motive products and technology. #LI-Remote