Training and Development Administrator

The Training and Development Administrator at Ackermans provides essential administrative support and systems enablement for all Training and Development (T&D) initiatives. This role is crucial for coordinating, delivering, and reporting learning activities for employees. Key responsibilities include scheduling T&D events, managing logistics, administering the Learning Management System (LMS) for data integrity and record-keeping, processing invoices, maintaining training materials, and assisting with statutory reports. The administrator also acts as a primary contact for employee queries, ensuring seamless communication and effective training delivery across the company.

Must Have

• Coordinate and schedule T&D events
• Manage training logistics (venue, catering, equipment)
• Liaise with internal and external trainers
• Administer and maintain Learning Management System (LMS)
• Troubleshoot basic LMS issues
• Register attendees, track completion, update content
• Process and track T&D invoices and costs
• Maintain and distribute training materials
• Manage and file training documentation
• Assist in compiling T&D reports and statistics
• Gather data for statutory reports (SETA WSP/ATR)
• Administer post-training feedback surveys
• Act as primary contact for employee T&D queries
• Communicate with HR, Managers, and employees
• 2-3 years admin experience in T&D/L&D
• Proven experience coordinating training logistics
• Proven experience administering an LMS
• Exceptional planning, organizing, time management
• High attention to detail and accuracy
• Resilient, tenacious, high drive and initiative
• Strong written and verbal communication skills
• Effective communication at all company levels
• Excellent interpersonal skills, build relationships
• Working knowledge of LMS and HRIS
• Advanced Microsoft Office Suite (Excel, Word, PowerPoint)
• Ability to work independently and as team player
• Ability to prioritize and be resourceful
• Knowledge of T&D administration processes
• Basic understanding of employee lifecycle
• Grade 12 Certificate/Matric
• Relevant National Diploma in HR or T&D

Good to Have

• Experience within the retail industry
• Exposure to SETA compliance and reporting requirements (WSP/ATR)

JOB PURPOSE:

To provide dedicated administrative support and efficient systems enablement for all Training and Development (T&D) initiatives, ensuring the effective coordination, delivery, and reporting of learning activities for Ackermans employees.

KEY RESPONSIBILITIES:

Training Coordination and Logistics

• Coordinate and schedule all T&D events, including inductions, skills training, and performance management workshops.
• Manage the logistics for training sessions (venue/room bookings, catering, equipment, and travel arrangements).
• Liaise with internal trainers, managers, and external vendors to ensure seamless training delivery.

Systems Enablement and Support

• Administer and maintain the Learning Management System (LMS), ensuring data integrity and accurate record-keeping. Troubleshoot basic LMS issues and coordinate resolution with IT or external support.
• Register attendees, track completion rates, and upload/update training content and resources.

Administrative and Financial Management

• Process and track all T&D invoices and costs, ensuring accurate budget monitoring and reconciliation.
• Maintain and distribute professional training materials, workbooks, and induction packs.
• Manage and file all training documentation, ensuring compliance and easy retrieval.

Reporting and Compliance

• Assist in compiling regular T&D reports, statistics, and attendance registers.
• Gather, track, and file necessary data and evidence for statutory reports (e.g., SETA WSP/ATR submissions and audit requirements).
• Administer and compile post-training feedback surveys and reports for effectiveness measurement.

Stakeholder Collaboration

• Act as the primary point of contact for employee queries regarding T&D schedules, records, and opportunities.
• Communicate clearly and professionally with HR, Managers, and employees regarding training updates and requirements.

EXPERIENCE REQUIRED:

• 2-3 years dedicated administrative experience within a Training and Development (T&D) or Learning & Development (L&D) office environment.
• Proven experience in coordinating training logistics and administering a Learning Management System (LMS).

Preferred:

• Experience within the retail industry.
• Exposure to SETA compliance and reporting requirements (WSP/ATR).

SKILLS REQUIRED:

• Exceptional planning, organizing, and time management skills.
• High level of attention to detail and commitment to accuracy in data capture.
• The ability to be resilient, have tenacity, and maintain high levels of drive and initiative under high pressure.
• Strong communication skills (written and verbal).
• The ability to communicate effectively at all levels within the company.
• Excellent interpersonal skills and ability to build effective relationships.
• Working knowledge of an LMS and HR Information Systems (HRIS).
• Advanced proficiency in the Microsoft Office Suite (Excel, Word, PowerPoint).
• The ability to work independently, as well as be a team player.
• The ability to prioritize and be resourceful.

KNOWLEDGE REQUIRED:

• Knowledge of standard T&D administration processes and best practices.
• Basic understanding of the full employee lifecycle, including induction and performance management.

QUALIFICATIONS REQUIRED:

• A Grade 12 Certificate/Matric.
• A relevant National Diploma in Human Resource Management or Training & Development.