Business Analyst: Supply Chain Systems

Ackermans is seeking a Business Analyst for their Supply Chain Systems Team in Cape Town, Kuilsriver. This full-time role involves acting as an interface between Business, Pepkor IT, and other IT suppliers to develop optimal business processes and system functionality. The analyst will assess change requests, translate business requirements into projects, provide system support, and document solutions to enhance business strategy execution.

Must Have

• Assess and define change requests for business processes and systems.
• Effectively manage change requests from business stakeholders.
• Translate business process and systems requirements into specific projects.
• Work closely with Supply Chain Business Process Engineers.
• Provide effective and timeous support to internal users.
• Proficient in MS Office (Word, Excel, Powerpoint advanced level).
• Understanding of Project Management (PMBOK) and Business Analysis (BABOK) methodologies.
• Minimum 5 years' experience as a Business Analyst, with 2 years in retail, finance, or consulting.
• Experience in system analysis and business process development.
• Proficiency in testing methodology, including UAT testing.
• Ability to draft training material and train users on new systems.

Good to Have

• Bachelor’s degree or National Diploma in Information Technology.
• Affiliation to IIBA or a professional institution for Project Management.
• Experience in online commerce and Supply Chain processes.
• Thorough grasp of business fundamentals and strategic priorities.
• Project Management experience for managing internal and external resources.
• Exposure to successful technology systems implementation and change management.

If you’re experienced in Supply Chain systems and passionate about driving process improvements while being part of a values-driven, people-first environment - this is your next big move!

We have an exciting opportunity for an Business Analyst within our Supply Chain Systems Team! This position will be based at our offices in Cape Town, Kuilsriver and will report directly to the Technology Manager.

By taking on this opportunity, you will play a significant role within the business by acting as the interface between the Business, Pepkor IT and other information technology suppliers, the vehicle through which optimal business processes and underlying system functionality is developed in order to execute business strategy.

KEY RESPONSIBILITIES INCLUDE:

• Assess and define change requests received from users in relation to business processes and systems. Provision of solutions and support for the implementation thereof.
• Effectively manage change requests from business stakeholders
• Translation of business process and systems requirements into specific projects ensuring solutions are commercially acceptable within the strategic framework.
• Working closely with the Supply Chain Business Process Engineers in order for the Pick and Pack solution to work seamlessly with the operational processes and operational layout of the warehouse
• Provision of effective and timeous support to internal users on processes, systems and technology activities.
• User ongoing support
• Provision of detailed documentation of current information, data and solutions
• Supply users with skills & knowledge of process and systems via training sessions and workshops to enhance culture of super users

JOB RELATED KNOWLEDGE, SKILLS & COMPETENCIES REQUIRED

KNOWLEDGE required:

• A working knowledge of business process mapping tools, preferably MS Visio
• Must be highly proficient in latest versions of MS Office:

1. Word at an advanced level

2. Excel at an advanced level

3. Powerpoint at an advanced level

• Understanding of Project Management methodologies, preferably PMBOK
• Understanding of Business Analysis methodologies, preferably BABOK
• Commercial understanding of the retail systems environment
• Implementation of business solutions and change management
• Documenting and analysing informational data
• Co-ordinate & project manage the testing
• Fill in and do testing where needed: Website, PIM, Pick & Pack app

SKILLS required:

• Determine business solutions and assess them for both technical and business compatibility
• Business and functional requirements elicitation
• Strong written and verbal communication
• Presentation of business processes and system solutions to both software developers and the business
• The ability to:

1. Workshop and facilitate JAD sessions

2. Evaluate different business solution options and applying commercial acumen in the decision making process

3. Be highly proficient in testing methodology

QUALIFICATIONS AND LEVEL OF EXPERIENCE REQUIRED

QUALIFICATIONS:

• Degree or National Diploma in Supply Chain/Logistics Management, Information Systems, Business analysis or equivalent
• 2-5 years’ experience as a Business Analyst

Advantageous:

• Bachelor’s degree or National Diploma in Information Technology
• Affiliation to a professional institution for Business Analysis (IIBA)
• Affiliation to a professional institution for Project Management
• BABOK methodology

EXPERIENCE:

Essential:

• Minimum of 5 years’ experience as a Business Analyst with at least 2 years’ experience within the retail, Finance and/or consulting environment
• Business Analyst experience: system analysis, & business process development, including the facilitation of workshops and the preparation of documentation including the mapping of integration diagrams. This will require a close working relationship with the process team
• System support: maintaining an incident management process including resolution management; analysing the nature of incidents; liaising with system developers in order to resolve incidents and provide training and feedback to the business.
• Setup of test scenarios, executing of UAT testing and facilitate the quality assurance of the solution
• Experience in mapping integration processes between new packages, solutions and internal systems
• Drafting training material & train the users on new systems and functions implemented
• Provide input to process team in order to compile operational SOP documentation

Preferred:

• Experience in online commerce and Supply Chain processes.
• Thorough grasp of business fundamentals and strategic priorities & innovation
• Writing business requirements, system requirements and functional specifications according to the BABOK methodology
• Project Management experience in order to manage different roles and responsibilities of internal and external resources contributing to the Supply Chain solution
• Exposure to successful technology systems implementation
• Exposure to change management
• Online Commerce experience