Business Systems Analyst

This role requires in-depth conceptual and working knowledge of business systems analysis. The analyst performs technical assignments, solves moderately complex problems, and acts as a liaison between IT development and business units for new system development and enhancements. They impact the quality of their own work and the team's, maintaining and developing business rules into solutions that empower business and development teams.

Must Have

• Provide maintenance and support for applications in various environments, including traditional hosting providers, private cloud, and/or public cloud.
• Apply working knowledge of business systems to perform moderately complex technical assignments.
• Conduct analysis, planning, requirements gathering, and logical design of a software product.
• Gather business requirements from Product Owners/Stakeholders and create user stories.
• Work closely with technology teams to create system requirements.
• Understand the Software Development Life Cycle and current products and technology.
• Design and implement solutions to meet business needs.
• Responsible for the creation of various artifacts such as SRS, FS, use cases, data flows, and process flows.
• Participate in the development of best practices, project standards, procedures, and quality objectives.
• Utilize established project standards, procedures, and quality objectives.
• Conduct project kickoff meetings, communicating individual roles and project/program expectations.
• Actively participate in external and internal customer interactions.
• Work with internal and external customers to share domain knowledge and provide input into project planning.
• Ability to work with internal and external customers to analyze a problem, think creatively and offer a variety of solution options.
• Bachelor’s Degree in IT, or equivalent relevant experience.
• 2+ years working in Business Systems Analysis or other equivalent experience.
• Experience with collaboration tools (ADO, Teams, Jira, Confluence, Miro).
• Working knowledge and expanded conceptual knowledge related to IT Business Systems.
• Demonstrated analytical and problem-solving skills with strong attention to detail.
• Understands business processes and how to leverage standard system capabilities to support them.
• Ability to work in a dynamic, agile project environment.
• Effective interpersonal and communication skills with an ability to maintain positive working relationships.
• Excellent communicator, fluent in English, both orally and in writing.

Good to Have

• Fluency in French is a strong asset.

Position Summary:

Senior Business Systems Analyst

Requires working knowledge and expanded conceptual knowledge of the business systems analysis function. Performs a range of technical assignments and solves moderately complex problems under guidance of established policies and procedures. May act as a liaison between the IT development group and business units for the development and implementation of new systems and enhancement of existing systems. Receives a moderate level of guidance and direction. Impacts quality of own work and the work of others on the team. May maintain and develop business rules and translate them into solutions that empower business and development teams.

Key Responsibilities:

• With a moderate level of guidance, provide maintenance and support for applications in various environments including traditional hosting providers, private cloud, and/or public cloud.
• Apply working knowledge of business systems to perform moderately complex technical assignments.
• Conduct analysis, planning, requirements gathering and logical design of a software product by working with internal and external customers.
• Gather business requirements from Product Owners/Stakeholders, create user stories and work closely with technology teams to create system requirements.
• Understand the Software Development Life Cycle and develop an understanding of current products and technology in order to design and implement solutions to meet the business needs.
• Responsible for the creation of various artifacts such as SRS, FS, use cases, data flows and process flows for specific features within a project release.
• Participate in the development of best practices, project standards, procedures, and quality objectives, including metrics for assessing progress.
• Utilize established project standards, procedures and quality objectives.
• Conduct project kickoff meetings, communicating individual roles and project/program expectations
• Actively participates in external and internal customer interactions.
• Work with internal and external customers to share domain knowledge and provide input into the development of project planning.
• Ability to work with internal and external customers to analyze a problem, think creatively and offer a variety of solution options.

Key Requirements:

• Bachelor’s Degree in IT, or equivalent relevant experience.
• 2+ years working in Business Systems Analysis or other equivalent experience.
• Experience with collaboration tools (ADO, Teams, Jira, Confluence, Miro
• Working knowledge and expanded conceptual knowledge related to IT Business Systems.
• Experience with collaboration tools (ADO, Teams, Jira, Confluence, Miro
• Demonstrated analytical and problem-solving skills with strong attention to detail.
• Understands business processes and how to leverage standard system capabilities to support them.
• Ability to work in a dynamic, agile project environment.
• Effective interpersonal and communication skills with an ability to maintain positive working relationships.
• The above statements are intended to describe the general nature and level of work performed by employees assigned to this job. They are not intended to be an exhaustive list of all duties, responsibilities, and qualifications as these may vary depending on location and line of business.
• Excellent communicator, fluent in English, both orally and in writing.
• Fluency in French is a strong asset.

The specific requirements may differ due to local or regional differences.

Our Interview Practices

To maintain a fair and genuine hiring process, we kindly ask that all candidates participate in interviews without the assistance of AI tools or external prompts. Our interview process is designed to assess your individual skills, experiences, and communication style. We value authenticity and want to ensure we’re getting to know you—not a digital assistant. To help maintain this integrity, we ask to remove virtual backgrounds and include in-person interviews in our hiring process. Please note that use of AI-generated responses or third-party support during interviews will be grounds for disqualification from the recruitment process.

Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process.

Be the Difference

If making a difference matters to you, then you matter to us.

Join us, at Wolters Kluwer, and be part of a dynamic global technology company that makes a difference every day.

We’re innovators with impact. We provide expert software and information solutions that the world’s leading professionals rely on, in the moments that matter most. You’ll make a real difference in the lives of millions of people. Together with our customers, we help to advance sustainability, health, justice, prosperity, and commerce around the world.

You can thrive at Wolters Kluwer, where diversity is core to our collective strength and high performance. Be your unique self, share your creative ideas, do your best work, and take time to grow in our caring and inclusive culture where you can belong.

About Wolters Kluwer

Wolters Kluwer reported 2023 annual revenues of €5.6 billion. The group serves customers in over 180 countries, maintains operations in over 40 countries, and employs approximately 21,400 people worldwide.

Our customers work in industries which impact the lives of millions of people every single day. Our mission is to empower our professional customers with the information, software solutions, and services they need to make critical decisions, achieve successful outcomes, and save time.

Our expert solutions combine deep domain knowledge with technology to deliver both content and workflow automation to drive improved outcomes and productivity for our customers.

We are committed to helping professionals improve the way they do business and solve complex problems with our range of digital solutions and services, which we continuously evolve to meet their changing needs. Our 188-year legacy and portfolio represent thousands of customers worldwide.

For more information about our solutions and organization, visit www.wolterskluwer.com, follow us on Twitter, Facebook, and LinkedIn.

Tips & Tricks - Resumes

Wolters Kluwer has a dedicated team of experienced talent acquisition professionals who are ready to hear what makes you tick and share how Wolters Kluwer can help you achieve your goals and ambitions. Here Rasi Fawaz shares some tips on what recruiters are looking for on a resume.

Building Diverse Teams

As a global organization, we recognize that solving a wide range of complex problems requires diverse perspectives and innovative thinking. We know that bringing our best to our customers, communities, and other key stakeholders requires a highly engaged and talented workforce – one that represents the diversity of those we serve and the communities where we live and work.

We aim to provide a welcoming environment and equitable opportunities for all employees regardless of background, nationality, race, ethnicity, gender, gender identity, age, sexual orientation, marital status, disability, or religion.

This principle is ingrained in our company values and articulated in our Code of Business Ethics.

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At Wolters Kluwer, you’ll feel valued for your contributions, and you’ll know that your health, safety, and well-being are important to us. Our well-being benefits provide tools, programs, and resources to help our diverse employees feel healthy, happy, safe, and prosperous.

In 2024 we were awarded Ragan’s Top Places to Work for Employee Wellbeing: Large Organization, in recognition of our commitment to maintaining and enhancing the well-being of our colleagues through our ‘Together we thrive’ well-being program.

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To ensure we continue to drive innovation that enables us to develop products and services to best serve our customers, we cultivate a workplace culture rooted in mutual respect, bringing forward insights from a wide range of backgrounds, perspectives, and experiences. We are also committed to complying with laws requiring equal opportunity in hiring, promotion, and other employment decisions.

All qualified applicants will receive consideration without regard to race, color, religion, sex (including pregnancy, gender identity, transgender status, and sexual orientation), national origin, disability, age, genetic information, veteran status, or any other characteristic protected by applicable law, and we do not tolerate discrimination on any of these bases.

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