Verafin - Client Support Services

Are you ready to be part of a dynamic and innovative company that's revolutionizing Financial Crime Management? At Nasdaq Verafin, we're not just industry leaders; we're trailblazers in providing cutting-edge, cloud-based solutions for financial institutions. We’re creating the world’s most effective financial crime fighting network!

Exciting Opportunity: Client Support Services

Verafin is an industry leader in Financial Crime Management, providing a cloud-based, secure software platform for Fraud Detection and Management, BSA/AML Compliance and Management, High-Risk Customer Management and Information Sharing. Our rapid growth and continuing success mean we have an opening for an experienced Client Support Specialist to join our team to support our customers.

Verafin Client Support Specialists are responsible for providing troubleshooting and educational support to customers on a variety of issues. They are self-motivated and driven individuals who thrive in a fast-paced and ever-changing environment. They are passionate team players who are continuously seeking opportunities to grow and improve.

Please note we are seeking candidates for the 1:30pm to 9:30pm NST shift.

What You’ll Do:

• Responding to telephone calls, email, and other requests for application support and following up as necessary
• Identifying, researching, and resolving issues in a prompt and accurate manner within our software solution
• Documenting, tracking and monitoring customer inquiries in Salesforce to ensure a timely resolution and follow up
• Probing for customer issues and/or concerns to ensure the highest customer satisfaction
• Sharing best practices and solutions with team members to enhance customer satisfaction
• Customer education by demonstrating quick tasks within the application

What We’re Looking For:

• Outstanding customer support skills gained through 3+ years of relevant previous experience
• Ability to effectively organize, prioritize and escalate customer issues
• Banking or Credit Union experience while not a requirement is an asset
• Excellent written and verbal communication skills
• Ability to adjust quickly to changing priorities
• Ability to communicate complex technical concepts in non-technical language
• Strong ability to analyze and troubleshoot technical issues
• A strong desire to help others is required

What Success Looks Like:

• You have a ‘customer first’ attitude - our customer and internal partners see you as a trustworthy resource, with whom they can share their concerns and celebrate their successes
• You are consistently bringing new ideas to the team and working on innovative automation to enhance our existing processes

Growth Opportunities:

• Access to training and development programs.
• Opportunities for leadership roles as you grow within the team.
• Use your skills and knowledge to explore new areas of the business.

Why Nasdaq Verafin?

• Innovative Solutions: Be part of a team that's at the forefront of financial crime management technology, in a rapidly evolving industry.
• Impactful Work: Help financial institutions protect themselves and their customers from fraud and other financial crimes such as elder abuse, human trafficking and money laundering.
• Dynamic Growth: Join a company that's expanding quickly, offering you endless opportunities to grow and advance.

This position can be located in St. John’s or Toronto, and offers the opportunity for a hybrid work environment (at least 3 days a week in office, subject to change), providing flexibility and accessibility for qualified candidates.

This role will close at 11:59 pm NST on August 15th 2025.

Come as You Are

Nasdaq is an equal opportunity employer. We positively encourage applications from suitably qualified and eligible candidates regardless of age, color, disability, national origin, ancestry, race, religion, gender, sexual orientation, gender identity and/or expression, veteran status, genetic information, or any other status protected by applicable law.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request an accommodation.