Advanced Salesforce Administrator

Why Nasdaq

When you work at Nasdaq, you’re working for more open and transparent markets so that more people can access opportunities. Connections can be made, jobs can be created, and communities can thrive. We want all our employees to have access to opportunity, too. That means planning for career growth, ensuring you have the tools you need, and promoting an inclusive culture where we’re all valued for our unique perspective.

Here, you will work for a global tech leader committed to breaking down barriers to inclusive prosperity. We see technology as a means to free people up to work together more productively and effectively by centralizing data, analytics, and market intelligence.

Here, we’re committed to building a more diverse and inclusive workforce. Not only is it our responsibility to do better, but we also need representative voices to power the fresh thinking that is vital for our business and our clients.

What We Offer

This is a permanent full-time role based in Bonifacio Global City, Taguig following a hybrid work model setup (at least 2 in office days per week).

You can expect an autonomous but fast-paced work environment where you are recognized for your results and ability to drive things forward. Every day brings many opportunities to learn & grow and rewards with a global impact we create.

In return, you will receive HMO coverage for you and your dependents, employee stock purchase plan, equity grant, retirement plan, annual bonus, free counseling sessions, subscription to e-learning platforms, fitness, wellness and more.

What You Will Do

As an Advanced Salesforce Administrator, your focus will be end-user support and continued enhancement and extension of Sales and Service Technology solutions. These will address business needs, improving both existing and new applications and functionality.​

• Providing daily support and administration of Salesforce, users and processes through incident management tool including user licenses assignments, bulk data updates, quick fixes

• Assisting with management of CRM configuration, development and business process improvement initiatives

• Working closely with internal customers to understand business strategies and CRM needs

• Gathering, documenting, and analyzing business requirements

• Handling a variety of Salesforce End User support and enhancement requests that vary drastically from new access to sophisticated system issues requiring deeper investigation

• Analyzing root cause of incidents reported by end users and designing solutions that operates efficiently, minimizes or eliminates support effort to allow for more valuable enhancements and functionality work

• Performing systems monitoring and health checks and release updates

• Handling and recording all work items in Jira and related systems including configuration changes

• Performing timely updates in Jira and Remedy including user story details, technical details, sizing, progress and dependencies

• Working with Release Management team for enhancement deployments to Production

• Assisting with creation of ad hoc reports and analytics and empowers users to do the same

• Monitoring, implementing, and improving data quality and integrity

• Understanding, maintaining, and updating system interface requirements

• Opening, monitoring, and raising system issues to Salesforce or collaborating with team for solutions

• Researching, testing, and implementing new CRM functionality and releases

• Tracking and communicating system changes, enhancements, issues, and status to users

• Investigating and brainstorming potential solutions for sophisticated issues and enhancement requests

• Identifying the best solutions with preference to improving out of the box functionality and configuration over custom development where possible

• Performing quality Salesforce development when needed, that operates efficiently with little to no increase in support efforts

What We Expect

• Bachelor’s degree in Computer Science, Information Technology, Computer Engineering, or other relevant fields

• 6+ years of Salesforce administration experience with lead Salesforce Functional implementation on Sales Cloud and Service Cloud

• Certified Salesforce Advanced Administrator and Platform App Builder

• Extensive experience performing Salesforce setup administration and enhancements

• Understanding of the Internet technologies and Cloud computing, Database management, Release management in Salesforce environment

• Advanced experience with Salesforce including flows, profiles, permission sets, sharing rules, role hierarchy, sites, omni-channel, chat, knowledge, service console

• Able to apply the out-of-the-box function to provide solutions for flow, reporting, and enhanced solutions

• Proven background with customer service support and handling tickets

• Quickly identify problems, form solutions, and implement step-by-step troubleshooting procedures requiring minimal direction

• Excellent oral and written communication skills

• Ability to handle and prioritize multiple critical projects with high attention to detail

• Follow Agile methodology.

• Driven, proactive, and has a sense of urgency

• Amenable to work on mid shift (EMEA hours), 6PM to 3AM Manila and work in a hybrid setup (at least twice a week in the office).

What Would Be Helpful

• Experience with Jira System for handling stories for Projects and Sprints

• Experience with Remedy Ticket system

• Experience with Copado release management

• Experience with Conga CPQ and CLM or other related CPQ tools

• Experience with enterprise databases and SQL, including Microsoft SQL Server

• Experience with AI tools

Does It Sound Like You?

Please follow through by clicking the “Apply” link and submitting your application. If your skills and experience are a match, we will be in touch soon. In the meantime, please visit our website and social media channels to learn more about our innovative business, inclusive culture and discover why Nasdaq Manila is Great Place To Work certified!

Come as You Are

Nasdaq is an equal opportunity employer. We positively encourage applications from suitably qualified and eligible candidates regardless of age, color, disability, national origin, ancestry, race, religion, gender, sexual orientation, gender identity and/or expression, veteran status, genetic information, or any other status protected by applicable law.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request an accommodation.