Client Services Analyst

Why Nasdaq

When you work at Nasdaq, you’re working for more open and transparent markets so that more people can access opportunities. Connections can be made, jobs can be created, and communities can thrive. We want all our employees to have access to opportunity, too. That means planning for career growth, ensuring you have the tools you need, and promoting an inclusive culture where we’re all valued for our unique perspective.

Here, you will work for a global tech leader committed to breaking down barriers to inclusive prosperity. We see technology as a means to free people up to work together more productively and effectively by centralizing data, analytics, and market intelligence.

Here, we’re committed to building a more diverse and inclusive workforce. Not only is it our responsibility to do better, but we also need representative voices to power the fresh thinking that is vital for our business and our clients.

What We Offer

This is a permanent full-time role based in Bonifacio Global City, Taguig following a hybrid work model setup (at least 2 in office days per week).

You can expect an autonomous but fast-paced work environment where you are recognized for your results and ability to drive things forward. Every day brings many opportunities to learn & grow and rewards with a global impact we create.

In return, you will receive HMO coverage for you and your dependents, employee stock purchase plan, equity grant, retirement plan, annual bonus, free counseling sessions, subscription to e-learning platforms, fitness, wellness and more.

What You Will Do

If you are someone who enjoys working in a high-performing international culture and thrive in a creative and dynamic environment, this is the role for you.

We’re looking for a Client Services Analyst on our Analyst Services team to drive forward back-office document management for Solovis clients. Analyst Services evolved out of an increased number of clients who appreciate the output of the Solovis application, but do not have the internal staffing or expertise to handle the relevant inputs and/or document management. The person in this role will have the ability to coordinate multiple tasks, coordinate document management for multiple clients or fund managers, and provide ongoing client support.

• Supporting client relationships and acting as a technical liaison to ensure SLA’s (service level agreements) and goals are met.
• Assisting business owners and relevant individuals in defining business and system requirements.
• Contributing to delivering projects by following project scope, timing and budgets as directed.
• Collecting and distributing client documentation through internal document management system and manager/custodial portals
• Identifying and classifying documents and other electronic content according to relevant characteristics
• Creating auto-identification templates using our document management system and maintaining auto-identification templates across client documents
• Researching private markets data to correctly identify fund and security geography and industry classifications
• Performing PDF data extraction of schedule of investments, financial statements and additional data points from client documentation
• Supporting team members with document retrieval and providing access to electronic content
• Maintaining consistent and well-organized cataloging and electronic filing of all content
• Assisting in maintaining fund and manager list
• Maintaining document distribution to third-party vendor for data extraction

What We Expect

• Education Required: Bachelor's degree in Finance, Economics, Management, a related field, or equivalent work experience
• At least 1-year work experience in a similar organization
• Have demonstrated administrative support experience and exceptional organizational and administrative skills
• Have a high level of proficiency in Microsoft Office Suite and are able to learn new applications quickly
• Possess strong verbal and written communication skills
• Has some experience reading financial documents
• Amenable to working US shift (9PM-6AM), and at least twice a week in the Nasdaq Manila office at Bonifacio Global City, Taguig
• Fresh graduates with relevant internships are also welcome to apply

What Would Be Helpful

• Love checking items off a list
• Take pride in their organizational abilities
• Can multi-task and follow multiple procedures
• Are very detail oriented while also maintaining a broader perspective
• Are eager to streamline procedures and improve business processes
• Familiar with or comfortable learning the investment management landscape
• Comfortable working independently or in a team environment
• Enjoy working in and learning about the investment industry

Does It Sound Like You?

Please follow through by clicking the “Apply” link and submitting your application. If your skills and experience are a match, we will be in touch soon. In the meantime, please visit our website and social media channels to learn more about our innovative business, inclusive culture and discover why Nasdaq Manila is Great Place To Work certified!

Come as You Are

Nasdaq is an equal opportunity employer. We positively encourage applications from suitably qualified and eligible candidates regardless of age, color, disability, national origin, ancestry, race, religion, gender, sexual orientation, gender identity and/or expression, veteran status, genetic information, or any other status protected by applicable law.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request an accommodation.