Verification Specialist

At Zelis, we Get Stuff Done. So, let’s get to it!

A Little About Us

Zelis is modernizing the healthcare financial experience across payers, providers, and healthcare consumers. We serve more than 750 payers, including the top five national health plans, regional health plans, TPAs and millions of healthcare providers and consumers across our platform of solutions. Zelis sees across the system to identify, optimize, and solve problems holistically with technology built by healthcare experts – driving real, measurable results for clients.

A Little About You

You bring a unique blend of personality and professional expertise to your work, inspiring others with your passion and dedication. Your career is a testament to your diverse experiences, community involvement, and the valuable lessons you've learned along the way. You are more than just your resume; you are a reflection of your achievements, the knowledge you've gained, and the personal interests that shape who you are.

Position Overview

• Assist providers in completing registration and enrollment requirements for direct deposits.
• Client-facing individual support, team environment.
• This position will work a Monday – Friday shift, from 11:30am - 8:00pm EST.

What You’ll Do Daily

• Verify registration and enrollment requests and forms contain all necessary and appropriate information.
• Review daily reports and data entry forms to identify accounts that need maintenance or verification.
• Contact clients by phone to collect information needed to verify or update their accounts.
• Respond to basic questions, by phone or secure mail messages, about specific Zelis products and services.
• Troubleshoot and resolve customer issues in a professional and timely manner.
• Adhere to Zelis Payments standards and policies to ensure client privacy.

What You’ll Bring to Zelis

• Excellent customer service and soft skills.
• Strong communication skills, both written and verbal.
• Attention to detail and good analytical skills.
• Computer proficiency and technical aptitude.
• Ability to adapt to change and respond effectively in a fast paced and deadline focused environment.
• Ability to prioritize tasks to meet deadlines and work within defined SLA’s.
• Ability to utilize MS Office Suite products.
• Ability to sit for extended periods of time.
• A standard business environment with moderate noise levels and minimal distractions.
• Ability to lift and move approximately thirty (30) pounds on a non-routine basis.
• Associate degree/two years of college, or equivalent work experience, preferred.
• Thorough knowledge of company and departmental policies and procedures of Zelis optional.

Please note at this time we are unable to proceed with candidates who require visa sponsorship now or in the future.

Location and Workplace Flexibility

We have offices in Atlanta GA, Boston MA, Morristown NJ, Plano TX, St. Louis MO, St. Petersburg FL, and Hyderabad, India. We foster a hybrid and remote friendly culture, and all our employee's work locations are based on the needs of the position and determined by the Leadership team. In-office work and activities, if applicable, vary based on the work and team objectives in accordance with Company policies.

Base Salary Range

$14.00 - $19.00

At Zelis we are committed to providing fair and equitable compensation packages. The base salary range allows us to make an offer that considers multiple individualized factors, including experience, education, qualifications, as well as job-related and industry-related knowledge and skills, etc. Base pay is just one part of our Total Rewards package, which may also include discretionary bonus plans, commissions, or other incentives depending on the role.

Zelis’ full-time associates are eligible for a highly competitive benefits package as well, which demonstrates our commitment to our employees’ health, well-being, and financial protection. The US-based benefits include a 401k plan with employer match, flexible paid time off, holidays, parental leaves, life and disability insurance, and health benefits including medical, dental, vision, and prescription drug coverage.

Equal Employment Opportunity

Zelis is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

We welcome applicants from all backgrounds and encourage you to apply even if you don’t meet 100% of the qualifications for the role. We believe in the value of diverse perspectives and experiences and are committed to building an inclusive workplace for all.

Accessibility Support

We are dedicated to ensuring our application process is accessible to all candidates. If you are a qualified individual with a disability or a disabled veteran and require a reasonable accommodation with any part of the application and/or interview process, please email TalentAcquisition@zelis.com.

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities, duties, and skills from time to time.