Job Description

1. Responsible for business consulting and customer relationship maintenance for the company's VIP players.

2. Responsible for handling VIP player issues and appeals, following up on complaint resolution plans and results, and maintaining the company's image.

3. Responsible for establishing good relationships with VIP players, understanding and identifying potential enterprise issues, providing detailed records of enterprise feedback, and effectively communicating it.

4. Regularly summarize and analyze issues reported by VIP players, propose improvement suggestions, and continuously enhance customer satisfaction.

5. Provide feedback on valuable information points during the service process to continuously improve and optimize products.

6. Contact VIP high-end users by phone to understand their latest needs, and follow up and provide feedback in a timely manner.

Job Requirements

1. Experience in VIP customer service in the gaming industry, with strong communication skills, and able to quickly adapt to teamwork.

2. Flexible chat style, able to act cute, and use appropriate language.

3. Strong sense of responsibility, able to complete work tasks without compromise.

4. Enjoys playing games, willing to spend time experiencing games, and proficient in using office software such as Word/Excel/PPT.