Virtual/Inside Sales Manager

7 Months ago • All levels

Business Development

Job Description

The Virtual/Inside Sales Manager in Berlin will lead and develop a sales team, driving business growth and maximizing sales through excellent customer service and product knowledge. Responsibilities include setting and monitoring sales targets, KPIs, and operational priorities; analyzing performance data to create effective strategies; coaching and training team members; ensuring a best-in-class customer experience; and managing customer escalations. The ideal candidate will have prior leadership experience in a sales environment, a strong understanding of the electric mobility market, and excellent communication skills in English and German. They will be responsible for driving key projects related to the growth of virtual sales in Central Europe.

Must Have:

Prior sales leadership experience
Electric mobility market knowledge
Excellent communication (English & German)
Team coaching and development skills
Data analysis and strategy creation
Customer service expertise

Add these skills to join the top 1% applicants for this job

communication

leadership

team-management

What to Expect

As an Inside Sales Manager, you are a talented and motivated part of the management team in your market. You have the strength to develop and guide people so that everyone can shine with their individual strengths. In addition, you will be a frontline team leader, taking care of the team's daily activities, ensuring team operations, and dealing with customer escalations. Your job is to support and develop the team through training, coaching, motivation and analysis of sales and delivery KPIs. You will drive key projects related to the growth and development of virtual sales in Central Europe. A keen eye for operational details and the ability to drive change and improvement within the team is what sets you apart.

What You’ll Do

Drive business and maximize sales through excellent customer service and deep product knowledge
Ensure that sales targets, pick up rate goals, KPIs, and 0oerational priorities are communicated to the team and subsequently met or exceeded, including but not limited to sales opportunity creation, test drive scheduling, new orders and customer satisfaction scores
Seek out, review, and analyze performance data to translate numbers and establish the best strategy/ action plans; communicate these regularly to the team
Champion efficiency, productivity, quality, and overall excellence in all of your actions and decisions
Guide and coach employees towards providing a best in class customer experience at all times, including providing support to the team in dealing with difficult customers conversations
Continuously follow up and analyze CSAT scores, and proactively take appropriate actions to improve it
Provide regular coaching, training, and feedback to your team members and maintain deep knowledge of your team’s strengths and opportunities

What You’ll Bring

Prior leadership experience in a sales environment, you have already successfully coached employees and see yourself as a role model for others
You have a strong ability to understand the electric mobility business environment and related products in order to coach the team and increase sales and delivery figures
You have the attitude and motivation to quickly understand the sales, delivery and communication processes and encourage employees to exceed their goals
You can organize yourself well and quickly build a stakeholder network in order to advance issues more quickly
You have excellent communication skills in English and German

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