VP, Branch & Operations Support Manager

This position requires that the individual work in the office, independently, and with minimal supervision. Travel to branch offices is required occasionally.  Remote working is not permitted.

Essential Duties and Responsibilities include the following.

• Leads a team of Branch Operations Support Specialists to achieve the duties of the department
• Supports and collaborates with the VP Training and Development Officer and VP Area Managers in identifying operational and compliance deficiencies in the branch network
• Responsible for maintaining high standards of control/certifications, monetary transactions, security, and account opening activities, ensuring the branch staff is trained and follows policies and procedures and operates within the Bank’s guidelines
• Responsible for development and maintenance of branch policies and procedures
• Provides day-to-day contact with and support of operations staff in branch offices, acting as a point of escalation
• Reviews all branch certifications and reviews performance of branch offices
• Identifies opportunities for process improvement in order to optimize branch operational performance 
• Maintains branch forms and procedure library for version control
• Publishes procedures and forms to the intranet as needed 
• Assists with Branch Support, Branch Administration, and Information Technology Special Projects
• Performs branch internal reviews to test operational integrity and reports findings
• Works with the Compliance department in the remediation of audit and exam findings
• Provides timely assistance for legal documentation review
• Maintains proficient knowledge of industry best practices and current trends in deposit operations products, services, and technology
• Acts as a backup to the Bank Security Officer
• Accountable to understand and ensure regulatory and policy compliance with state and federal requirements including the following (but not limited to): Bank Secrecy Act, Anti-Money Laundering Act, Community Reinvestment Act, OFAC Regulations, and Fair Lending
• Minimum of 10 CRA qualifying volunteer hours per year. Volunteer hours are typically scheduled within business hours. This is compensable time, and mileage is reimbursed
• Other duties as assigned

Supervisory Responsibilities: This position will supervise the Branch Operations Support team. 
Qualifications:

• Minimum of five years’ work experience in bank operations
• Must be highly organized and capable of handling multiple tasks concurrently and be able to redirect priorities based upon current workload
• Experience with the Bank core systems reporting applications is desired
• Requires proficiency with Microsoft Office Suite, including Word, Excel, and Outlook, and proficiency using Adobe Acrobat
• Ability to maintain regular attendance and work scheduled hours
• Ability to multi-task in a fast-paced environment

Kavaliro provides Equal Employment Opportunities to all employees and applicants. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Kavaliro is committed to the full inclusion of all qualified individuals. In keeping with our commitment, Kavaliro will take the steps to assure that people with disabilities are provided reasonable accommodations. Accordingly, if reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the position, and/or to receive all other benefits and privileges of employment, please respond to this posting to connect with a company representative.