Warranty Quality Engineer

13 Minutes ago • 3 Years +

Quality Assurance

Job Description

The Warranty Quality Engineer will document warranty process flows for customers, access warranty databases, and track product field performance and early returns. Key responsibilities include managing all aspects of warranty returns, coordinating return part analysis, generating pareto charts for corrective actions, and documenting analysis reports. The role also involves tracking corrective action effectiveness, sharing lessons learned, providing warranty cost estimates for new business, validating claims, disputing debits, and coordinating improvement plans to meet targets.

Good To Have:

Statistical analysis, reliability knowledge, product testing.
Structured problem solving skills.
Utilize MS Office tools.
Experience with automotive hardware and software products.
Product experience (prefer electrical).

Must Have:

Document warranty process flow for each customer.
Access customer warranty database if required.
Track product field performance and monitor early returns.
Handle all aspects of warranty returns (log in tracker, move parts between teams, ship to suppliers/customers).
Manage return part analysis, responsiveness and coordinate resources.
Generate pareto charts for analysis and corrective actions.
Document analysis reports for internal/external customers and lead reviews.
Track and verify effectiveness of corrective actions.
Document and share lessons learned to the organization.
Provide costs estimates for warranty on quotes for new business.
Validate warranty claims and dispute debits if required.
Coordinate improvement plans to meet targets.
Background in quality engineering, manufacturing engineering, operation management, program management or systems engineering.
Electrical / Mechanical Engineering degree.
Good communication skills - oral and written.
Leadership and team skills.
Ability to travel as necessary to support customers.
3 years of experience.
English 90% (Spoken and written).

Perks:

Opportunity to grow at Aptiv.
Inclusive work environment.
Opportunity to have an impact on safety (Zero fatalities, Zero injuries, Zero accidents).
Competitive health insurance package.
Resources and support for family, physical and mental health.

Add these skills to join the top 1% applicants for this job

ms-office

communication

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Aptiv's advanced safety and user experience business unit is dedicated to creating innovative solutions that enhance the safety and convenience of vehicle systems.

Major Job Responsibilities:

Document warranty process flow for each customer.
Access customer warranty database if required.
Track product field performance and monitor early returns.
Handle all aspects of warranty returns (log in tracker, move parts between teams, ship to suppliers/customers)
Manage return part analysis, responsiveness and coordinate resources.
Generate pareto charts for analysis and corrective actions.
Document analysis reports for internal/external customers and lead reviews.
Track and verify effectiveness of corrective actions.
Document and share lessons learned to the organization.
Provide costs estimates for warranty on quotes for new business.
Validate warranty claims and dispute debits if required.
Coordinate improvement plans to meet targets.

Major Job Qualifications:

Background in quality engineering, manufacturing engineering, operation management, program management or systems engineering.
Electrical / Mechanical Engineering degree.
Good communication skills - oral and written.
Leadership and team skills.
Ability to travel as necessary to support customers.
3 years of experience
English 90% (Spoken and written)

Additional Job Description Preferred:

Statistical analysis, reliability knowledge, product testing.
Structured problem solving skills.
Utilize MS Office tools.
Experience with automotive hardware and software products.
Product experience (prefer electrical).

Why join us?

You can grow at Aptiv. Aptiv provides an inclusive work environment where all individuals can grow and develop, regardless of gender, ethnicity or beliefs.
You can have an impact. Safety is a core Aptiv value; we want a safer world for us and our children, one with: Zero fatalities, Zero injuries, Zero accidents.
You have support. We ensure you have the resources and support you need to take care of your family and your physical and mental health with a competitive health insurance package.

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