Buckman

Solutions and Customer Delivery Manager

Production Operator

Account Manager Eastern Germany

Solutions Engineer - Pulp

Solutions Engineer - Packaging

Process Engineer

Principal Digital Innovation Engineer

Field Support Manager

Estágio em Laboratório Químico

The Solutions and Customer Delivery Manager at Buckman delivers excellence in project/trial planning, support, application expertise, and customer service.  This role leads project execution for chemical applications, manages Solution Engineers, and supports Customer Delivery Technicians (CDTs). Key responsibilities include developing comprehensive trial plans, collaborating with sales and mill teams, executing and monitoring trials, tracking performance, conducting post-project evaluations, overseeing Solution Engineers and CDTs, troubleshooting issues, staying updated on industry advancements, and delivering training programs.  The position requires in-depth technical expertise, effective resource coordination, and proactive troubleshooting to drive customer satisfaction and expand business opportunities.

Especialista em Compras - MP

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 <h3>Description</h3>
 
 <div><div>Job Success ProfileSolutions and Customer Delivery ManagerBuckman is a privately held, global specialty chemical company with headquarters in Memphis, TN, USA, committed to safeguarding the environment, maintaining safety in the workplace, and promoting sustainable development. Buckman works proactively and collaboratively with its worldwide customers in pulp and paper, leather, and water treatment to deliver exceptional service and innovative specialty chemical solutions to help boost productivity, reduce risk, improve product quality, and provide a measurable return on investment.&nbsp; Buckman is in the middle of a digital transformation of its businesses and focused on building the capabilities and tools in support of this.Location<ul style="margin: 0.0pt;padding-left: 0.0pt;"><li style="font-family: serif;font-size: 10.0pt;line-height: 116.0%;margin: 0.0pt 0.0pt 8.0pt 26.5pt;padding-left: 9.5pt;text-indent: 0.0pt;">Memphis, TN, USA&nbsp;</li></ul>Language<ul style="margin: 0.0pt;padding-left: 0.0pt;"><li style="font-family: serif;font-size: 10.0pt;line-height: 116.0%;margin: 0.0pt 0.0pt 8.0pt 26.5pt;padding-left: 9.5pt;text-indent: 0.0pt;">English</li></ul>Travel<ul><li>50%+</li></ul><ul style="margin: 0.0pt;padding-left: 0.0pt;"></ul>Objective of the PositionThe Solutions and Customer Delivery Manager is dedicated to delivering excellence across three key pillars for the targeted customer base: <ul style="margin: 0.0pt;padding-left: 0.0pt;"><li style="font-family: serif;font-size: 11.0pt;line-height: 116.0%;margin: 0.0pt 0.0pt 0.0pt 26.85pt;padding-left: 9.15pt;text-indent: 0.0pt;">project and trial planning, support and management, </li><li style="font-family: serif;font-size: 11.0pt;line-height: 116.0%;margin: 0.0pt 0.0pt 0.0pt 26.85pt;padding-left: 9.15pt;text-indent: 0.0pt;">application expertise, </li><li style="font-family: serif;font-size: 11.0pt;line-height: 116.0%;margin: 0.0pt 0.0pt 8.0pt 26.85pt;padding-left: 9.15pt;text-indent: 0.0pt;">and customer service oversight. </li></ul>This role leads project and trial execution for chemical applications, manages and coordinates Solution Engineers, and supports Customer Delivery Technicians (CDTs) across key targeted mill locations. The role requires in-depth technical expertise, effective resource coordination, and proactive troubleshooting to drive customer satisfaction, expand business opportunities, and meet IP’s contractual service requirements.Key Responsibilities:<ul style="margin: 0.0pt;padding-left: 0.0pt;"><li style="font-family: serif;font-size: 10.0pt;line-height: 116.0%;margin: 0.0pt 0.0pt 8.0pt 65.0pt;padding-left: 7.0pt;text-indent: 0.0pt;">Develop and oversee comprehensive plans for chemical application trials, ensuring defined scope, objectives, resources, and budget.</li><li style="font-family: serif;font-size: 10.0pt;line-height: 116.0%;margin: 0.0pt 0.0pt 8.0pt 65.0pt;padding-left: 7.0pt;text-indent: 0.0pt;">Conduct Requirement and Alignment (RAT) discussions with sales and mill teams; organize Transition Workshops where necessary.</li><li style="font-family: serif;font-size: 10.0pt;line-height: 116.0%;margin: 0.0pt 0.0pt 8.0pt 65.0pt;padding-left: 7.0pt;text-indent: 0.0pt;">Collaborate with mill-specific sales teams, Solution Engineers, and relevant stakeholders to create detailed project evaluation plans.</li><li style="font-family: serif;font-size: 10.0pt;line-height: 116.0%;margin: 0.0pt 0.0pt 8.0pt 65.0pt;padding-left: 7.0pt;text-indent: 0.0pt;">Execute and monitor chemical trials and TCO projects, ensuring alignment with project timelines, budgets, and deliverables.</li><li style="font-family: serif;font-size: 10.0pt;line-height: 116.0%;margin: 0.0pt 0.0pt 8.0pt 65.0pt;padding-left: 7.0pt;text-indent: 0.0pt;">Track and evaluate trial performance, address issues, and provide technical recommendations based on findings.</li><li style="font-family: serif;font-size: 10.0pt;line-height: 116.0%;margin: 0.0pt 0.0pt 8.0pt 65.0pt;padding-left: 7.0pt;text-indent: 0.0pt;">Conduct post-project / trial evaluations, document results, and participate in closure meetings with mill stakeholders.</li><li style="font-family: serif;font-size: 10.0pt;line-height: 116.0%;margin: 0.0pt 0.0pt 8.0pt 65.0pt;padding-left: 7.0pt;text-indent: 0.0pt;">Maintain a comprehensive project tracking sheet, providing regular updates to all stakeholders and ensuring timely project closure.</li><li style="font-family: serif;font-size: 10.0pt;line-height: 116.0%;margin: 0.0pt 0.0pt 8.0pt 65.0pt;padding-left: 7.0pt;text-indent: 0.0pt;">Oversee and deploy Solution Engineers to prioritize projects, support mill troubleshooting needs, and address specific application requirements.</li><li style="font-family: serif;font-size: 10.0pt;line-height: 116.0%;margin: 0.0pt 0.0pt 8.0pt 65.0pt;padding-left: 7.0pt;text-indent: 0.0pt;">Manage Customer Delivery Technicians (CDTs) for on-site mill services, aligning CDT duties with mill-specific service levels at the target customer base.</li><li style="font-family: serif;font-size: 10.0pt;line-height: 116.0%;margin: 0.0pt 0.0pt 8.0pt 65.0pt;padding-left: 7.0pt;text-indent: 0.0pt;">Recruit, onboard, and provide training to new Solution Engineers and CDTs, facilitating continuous development through internal and external training programs.</li><li style="font-family: serif;font-size: 10.0pt;line-height: 116.0%;margin: 0.0pt 0.0pt 8.0pt 65.0pt;padding-left: 7.0pt;text-indent: 0.0pt;">Assess and select suitable chemical applications tailored to specific paper production processes or delegate tasks to Solution Engineers.</li><li style="font-family: serif;font-size: 10.0pt;line-height: 116.0%;margin: 0.0pt 0.0pt 8.0pt 65.0pt;padding-left: 7.0pt;text-indent: 0.0pt;">Optimize chemical applications to enhance production efficiency, paper quality, and cost-effectiveness, while driving TCO initiatives with the Solution Engineers and the CPT/TCO Specialist.</li><li style="font-family: serif;font-size: 10.0pt;line-height: 116.0%;margin: 0.0pt 0.0pt 8.0pt 65.0pt;padding-left: 7.0pt;text-indent: 0.0pt;">Troubleshoot chemical application issues, conducting joint workshops with sales, Solution Engineers, and mill stakeholders as required.</li><li style="font-family: serif;font-size: 10.0pt;line-height: 116.0%;margin: 0.0pt 0.0pt 8.0pt 65.0pt;padding-left: 7.0pt;text-indent: 0.0pt;">Stay updated on industry advancements in chemical applications, incorporating new technologies and methods into projects.</li><li style="font-family: serif;font-size: 10.0pt;line-height: 116.0%;margin: 0.0pt 0.0pt 8.0pt 65.0pt;padding-left: 7.0pt;text-indent: 0.0pt;">Collaborate with Buckman’s R&amp;D and subject matter experts to implement best practices and share technical insights across the team.</li><li style="font-family: serif;font-size: 10.0pt;line-height: 116.0%;margin: 0.0pt 0.0pt 8.0pt 65.0pt;padding-left: 7.0pt;text-indent: 0.0pt;">Deliver targeted training programs on chemical applications and trial management for team members and stakeholders, strengthening technical expertise within the team.</li><li style="font-family: serif;font-size: 10.0pt;line-height: 116.0%;margin: 0.0pt 0.0pt 8.0pt 65.0pt;padding-left: 7.0pt;text-indent: 0.0pt;">Conduct service audits at key mill sites to ensure compliance with contractual service levels and address mill-specific service needs.</li><li style="font-family: serif;font-size: 10.0pt;line-height: 116.0%;margin: 0.0pt 0.0pt 8.0pt 65.0pt;padding-left: 7.0pt;text-indent: 0.0pt;">Facilitate Requirement and Alignment (RAT) discussions and service workshops as required for mill-specific requests outside standard bid specifications.</li><li style="font-family: serif;font-size: 10.0pt;line-height: 116.0%;margin: 0.0pt 0.0pt 8.0pt 65.0pt;padding-left: 7.0pt;text-indent: 0.0pt;">Ensure CDTs are effectively supporting the sales team and fulfilling customer service needs at the mill level.</li><li style="font-family: serif;font-size: 10.0pt;line-height: 116.0%;margin: 0.0pt 0.0pt 8.0pt 65.0pt;padding-left: 7.0pt;text-indent: 0.0pt;">Partner with R&amp;D, sales, quality control, and Field Support Managers to support complex projects and trials.</li><li style="font-family: serif;font-size: 10.0pt;line-height: 116.0%;margin: 0.0pt 0.0pt 8.0pt 65.0pt;padding-left: 7.0pt;text-indent: 0.0pt;">Engage stakeholders by clearly communicating project status, trial results, and recommendations.</li><li style="font-family: serif;font-size: 10.0pt;line-height: 116.0%;margin: 0.0pt 0.0pt 8.0pt 65.0pt;padding-left: 7.0pt;text-indent: 0.0pt;">Work closely with the Field Support Manager to meet key project, trial, and application needs, including CSE requirements.</li></ul>Qualifications<ul style="margin: 0.0pt;padding-left: 0.0pt;"><li style="font-family: serif;font-size: 10.0pt;line-height: 116.0%;margin: 0.0pt 0.0pt 8.0pt 26.5pt;padding-left: 9.5pt;text-indent: 0.0pt;">Education:<ul style="margin: 0.0pt;padding-left: 0.0pt;"><li style="font-family: serif;font-size: 10.0pt;line-height: 116.0%;margin: 0.0pt 0.0pt 8.0pt 29.0pt;padding-left: 7.0pt;text-indent: 0.0pt;">B.S. or M.S. in Chemical Engineering, Chemistry, Pulp &amp; Paper, or related field preferred; advanced degrees or certifications are a plus.</li></ul></li><li style="font-family: serif;font-size: 10.0pt;line-height: 116.0%;margin: 0.0pt 0.0pt 8.0pt 26.5pt;padding-left: 9.5pt;text-indent: 0.0pt;">Experience &amp; Certifications:<ul style="margin: 0.0pt;padding-left: 0.0pt;"><li style="font-family: serif;font-size: 10.0pt;line-height: 116.0%;margin: 0.0pt 0.0pt 8.0pt 29.0pt;padding-left: 7.0pt;text-indent: 0.0pt;">10+ years in the pulp and paper industry or as a chemical supplier to the industry.</li><li style="font-family: serif;font-size: 10.0pt;line-height: 116.0%;margin: 0.0pt 0.0pt 8.0pt 29.0pt;padding-left: 7.0pt;text-indent: 0.0pt;">Proven project management experience, ideally in pulp and paper, with a PMP or similar project management qualification preferred.</li><li style="font-family: serif;font-size: 10.0pt;line-height: 116.0%;margin: 0.0pt 0.0pt 8.0pt 29.0pt;padding-left: 7.0pt;text-indent: 0.0pt;">Experience with project management tools (e.g., MS Project, Asana, Trello).</li></ul></li><li style="font-family: serif;font-size: 10.0pt;line-height: 116.0%;margin: 0.0pt 0.0pt 8.0pt 26.5pt;padding-left: 9.5pt;text-indent: 0.0pt;">Skills &amp; Competencies:<ul style="margin: 0.0pt;padding-left: 0.0pt;"><li style="font-family: serif;font-size: 10.0pt;line-height: 116.0%;margin: 0.0pt 0.0pt 8.0pt 29.0pt;padding-left: 7.0pt;text-indent: 0.0pt;">Strong leadership, communication, and stakeholder engagement skills.</li><li style="font-family: serif;font-size: 10.0pt;line-height: 116.0%;margin: 0.0pt 0.0pt 8.0pt 29.0pt;padding-left: 7.0pt;text-indent: 0.0pt;">Ability to troubleshoot complex issues, apply innovative solutions, and manage cross-functional teams.</li><li style="font-family: serif;font-size: 10.0pt;line-height: 116.0%;margin: 0.0pt 0.0pt 8.0pt 29.0pt;padding-left: 7.0pt;text-indent: 0.0pt;">Technical proficiency in chemical applications and project tracking, with a results-driven approach to customer satisfaction.</li></ul></li></ul>&nbsp;<h1 style="font-size: 12.0pt;line-height: 116.0%;margin: 0.0pt 0.0pt 8.0pt;">LI-JT1</h1>#LI-Remote&nbsp;&nbsp;</div></div>
 
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