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ComeOn Group

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Customer Experience Team Leader - Night shift

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As a Customer Experience Agent, you will become an expert on our sportsbook and casino brands, resolving customer queries via live chat and email using a translation tool. You will take ownership of customer cases, communicate with other teams and providers, approve customer withdrawals, process KYC and documentation, and run daily security checks. You will also contribute to team efforts by achieving personal KPIs and provide insight into customer feedback. The role requires strong communication skills, problem-solving abilities, and the ability to adapt to shift work. This is a dynamic role that requires adaptability and the ability to provide excellent customer service.

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ComeOn Group in shortFounded in 2008, ComeOn Group is a leading global player in the rapidly growing iGaming market. Having launched its first online brand in 2010, ComeOn Group is running a wide range of exciting brands across multiple markets. Operating more than 20 brands on its proprietary platform providing a secure, innovative and entertainment-led player experience across casino and sports betting. ComeOn Group is an international employer within the iGaming industry and has over 500 talented employees across 7 main locations.&nbsp;Location: St. Julian’s, Malta (Hybrid)Here at ComeOn Group, we don’t settle for ‘OK’. We strive to offer the best possible customer experience to our entire base of loyal customers. That means having best in class Customer Experience to be able to solve queries, enhance and exceed all expectations our players have. This isn’t your typical CX role, you will be taking things to the next level!We are looking for passionate, people-centric individuals with great communication skills, to join our&nbsp; friendly, fun and creative team. Sounds like you? Read on...You will become an expert on our sportsbook and casino brands and service possible. Directing your positive energy to all chats and emails, assisting our customers with any queries they might have, daily. No shift is the same in this role and that's what makes this role exciting.Don’t you hate it when it’s tough to get a straight answer? So do we! And that's the reason why you as our Customer Experience Hero, will be a one stop shop for all service, account and payments related needs of our players.Sharing your ideas to keep improving our system, and making sure we stay on top of the game is important to us, so providing valuable feedback to Team Leaders and Country Managers and keeping the Knowledge base fresh is a significant part of your role.Responsibilities:<ul> <li>Resolve customer queries via live chat and email using our handy translation tool to work across different languages and provide the best service across!</li> <li>Take ownership of customer cases that cannot be resolved at the point of contact and see them through to full resolution</li> <li>Communicate directly with other teams and providers&nbsp; to solve customer problems in the most efficient way</li> <li>Approve customer withdrawals upon request from the player</li> <li>Process KYC and documentation, conduct any enhanced due diligence required&nbsp;</li> <li>Run daily security checks including reports on new customer accounts and payment transactions to protect the business from technical issues and abuse</li> <li>Contribute to team effort by achieving personal KPIs to support departmental SLAs</li> <li>Provide insight into current customer feedback and help shape our systems, processes and self-service outlets, such as our FAQs and Knowledgebase, both within CX and the wider Country Management</li> <li>Ad hoc tasks as required by the CX Management such as analysing customer contact trends and patterns, and providing context around these</li> </ul>About you:<ul> <li>You have a strong command of the English Language. Additional command of languages such as Swedish, Norwegian, Dutch, Danish, German or Finnish are seen as a plus.</li> <li>You are a night owl!&nbsp;</li> <ul><li>Our night shift is on a 5 on 5 off pattern!&nbsp;</li></ul> <li>A keen interest in sports &amp; casino</li> <li>Analytical and problem-solving skills</li> <li>Able to adapt to shift work</li> <li>Customer service experience is considered a plus</li> <li>Able to multitask</li> </ul>&nbsp;Development &amp; Growth:At ComeOn Group, we are committed to your continuous growth. With the ComeOn Academy Programme, you will have the opportunity to expand your knowledge in key areas such as escalations, fraud, compliance, commercial, and product. This programme is designed to foster your career development, providing you with the tools and insights needed to grow into a more versatile, well-rounded professional. We prioritise investing in your potential, helping you thrive in your current role while opening doors to more opportunities within ComeOn GroupSo what can you expect from ComeOn as a place of work?&nbsp;<ul> <li>A competitive remuneration package including a company bonus scheme! 💰</li> <li>Fantastic company events 😎</li> <li>A one-time bonus to help you set up a comfortable workstation at home (we’re truly Hybrid!)</li> <li>On top of our Hybrid work arrangement, up to 40 days a year to work fully remote from anywhere <a href="https://emojipedia.org/globe-showing-americas/" rel="nofollow noreferrer noopener" class="external">🌎</a> </li> <li>Wellbeing allowance </li> <li>Breakfast at the office on Mondays</li> <li>Lunch at the office on Tuesdays and Wednesdays</li> </ul>At ComeOn, we've embraced a Hybrid Work model, giving our employees the flexibility to work some days at home. Our offices are thoughtfully designed to support this model, featuring practical workspaces for focused efforts and collaborative zones for dynamic creative exchanges. We believe in the power of collaboration to drive innovation and success. While our offices are known for their vibrant atmosphere, rest assured that our primary focus is on achieving results together. We prioritize efficiency and maintain a balance between hard work and camaraderie. When you visit our offices, expect a warm welcome and professional support. Choose ComeOn for your next career move, and experience a workplace that values productivity, teamwork, and the spirit of collaboration. At ComeOn Group we value diversity and we take concrete action to ensure fairness in our recruitment process. We are committed to assessing candidates on their merit without discriminating against any applicant for whatever reason that is protected by law. We truly value you, as you are.Want to know more about us just visit our website <a href="http://www.comeon-group.com/" rel="nofollow noreferrer noopener" class="external">www.comeon-group.com</a> or any of our social media channels to take a deep dive into our culture!<a href="https://www.linkedin.com/company/comeon-group" rel="nofollow noreferrer noopener" class="external">LinkedIn</a><a href="https://www.instagram.com/wearecomeon/" rel="nofollow noreferrer noopener" class="external">Instagram</a><a href="https://www.facebook.com/wearecomeon" rel="nofollow noreferrer noopener" class="external">Facebook</a><a href="https://www.glassdoor.com/Overview/Working-at-ComeOn-Group-EI_IE864945.11,23.htm?utm_source=companyAlert&amp;utm_medium=email&amp;utm_campaign=company-alert&amp;utm_content=company-alert-activity-profilelink&amp;utm_term=&amp;gdir=1">Glassdoor</a>

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<h1>Business Unit:</h1>Cubic Defense<h1></h1><h1>Company Details:</h1><h1></h1>When you join Cubic, you become part of a company that creates and delivers technology solutions in transportation to make people’s lives easier by simplifying their daily journeys, and defense capabilities to help promote mission success and safety for those who serve their nation. Led by our talented teams around the world, Cubic is committed to solving global issues through innovation and service to our customers and partners. We have a top-tier portfolio of businesses, including Cubic Transportation Systems (CTS) and Cubic Defense (CD). Explore more on Cubic.com.<h1>Job Details:</h1>Job Summary: A technical role with responsibility for the maintenance and operation of the P5 Combat Training System based in Kuwait. The successful candidate will help to standup and deliver the Kuwait F18 P5CTS Ops and Maintenance Program.&nbsp; The successful candidate will work at the Ahmad al-Jaber Air Base and report to the Site Manager who will be co-located.&nbsp;Essential Job Duties and Responsibilities: <ul><li>Maintain a log containing the serial number, pod type, date, time, and remarks for all P5CTS pods checked in and out of the P5CTS pod shop.</li><li>Maintain a daily status/availability log on all P5CTS pods.</li><li>Maintain a record of elapsed Time Meter readings on a monthly basis and determine each pod's operational time for the month.</li><li>Operate and maintain the P5CTS Test Set in accordance with the applicable technical documentation.</li><li>Perform Organizational-Level (O-Level) and Intermediate-Level (I-Level) maintenance tests and replacement of the Shop Replaceable Assemblies (SRAs) on the P5CTS pods.</li><li>Assist as required in the operation and maintenance of the display equipment</li><li>Perform duties of computer operations technician as required, which include the following:<ul><li>Load programs for operation and test.</li><li>Perform subsystem test to assess operational readiness.</li><li>Load all pre-mission exercise data into the Data Recorder Device (DRD).</li><li>Maintain a control log of DRD issue to and receipt from aircrews.</li><li>Operate the graphics terminals during live exercises and assist with display and control operations.</li><li>Provide technical assistance to aircrews in setting up for replay/debriefing.</li><li>Maintain and store records of mission tapes.</li><li>Maintain a mission event log with specific, concise, and pertinent data entered under the following headings:&nbsp; date, time, mission/event, remarks, and operator.</li><li>Interface directly with the aircrew regarding mission sortie effectiveness.</li><li>Perform additional operations duties as directed by the Site Supervisor</li></ul></li><li>Comply with Cubic’s values and adherence to all company policy and procedures.&nbsp; In particular comply with the code of conduct, quality, security and occupational health, safety and environmental policies and procedures.</li><li>In addition to the duties and responsibilities listed, the job holder is required to perform other duties assigned by their manager from time-to-time, as may be reasonably required of them.</li></ul>Minimum Job Requirements: &nbsp;Skills knowledge and experience: Essential:<ul><li>Technical background in a similar role with experience in a military environment.</li><li>Proficiency with MS Office and testing software.</li><li>Ability to read electrical wiring diagrams and schematics.</li><li>Experience using electronic tools and testing equipment.</li><li>Ability to lift 75lbs and perform physical tasks such as bending, reaching, and working in tight spaces.</li></ul>Desirable:<ul><li>Prior military experience and leadership training.</li><li>Experience working in remote and/or foreign environments.</li><li>Experience in computer networking.</li></ul>Education and Qualifications:Essential:<ul><li>Bachelor’s Degree or equivalent military experience, with relevant experience in an electronics-related industry.</li><li>College qualification in a technical field or equivalent technical education and military experience.</li><li>U.S. citizenship and Secret Security clearance.</li><li>Must possess a valid driving license.</li></ul>Personal Qualities:<ul><li>Adaptability to remote and/or foreign environments, with skills in diplomacy and cultural awareness.</li><li>Diligent, with strong attention to detail, integrity, and discipline.</li><li>Strong interpersonal skills with effective communication and flexibility.</li><li>Ability to collaborate within a team and work towards individual and shared goals.</li><li>Ability to work with foreign and military personnel.</li><li>Self-motivated with the ability to work independently and under pressure.</li><li>Willingness to travel as needed to meet company objectives.</li></ul>#LI-NB1‎&nbsp;Cubic Pay Range:‎&nbsp;The Cubic pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.‎&nbsp;‎&nbsp;<h1>Worker Type:</h1>Employee

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This assessment gives us an idea of your C++ skills- Companies that evaluate this skillset in interviews: Rockstar Games, Ubisoft, Mayhem Studios, etc.- 10 Multiple Choice questions- Average time to complete: 7 to 10 minutes

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