Rennsport

Head of IT

Site Reliability Engineer (f/m/x)

Senior Backend Engineer

The Head of IT will be responsible for organizing, optimizing, and improving the asset catalog and internal systems. This role involves providing IT support to all levels of the organization, maintaining and optimizing IT assets, managing internal systems like Google Workspace and Confluence, and driving improvements in infrastructure, operations, security, and compliance. The role requires automation of repetitive tasks and development of efficient IT practices, as well as supporting a remote workforce, especially from the Malmo office. This person will report directly to the CTO.

<h1>Introduction</h1>We are looking for a Head of IT with hands-on experience organising, optimising and improving our asset catalogue and all kinds of internal systems. You are collaborative and looking for ways to simplify and automate your own job while enabling and supporting teams in a fast-paced environment. If you are dedicated, organised, and like to help people, this is the role for you.Competition Company is an ambitious young studio, driven by the passion of the youth and enabled by gaming, esports and racing veterans. With our main offices situated in Munich (Germany), and Malmö (Sweden), we are proud of having a distributed team across various countries and cities. We are in the race of our lives with a precise motivation: offer players, digital racers and car enthusiasts the ultimate playground for them to enjoy, share, create and even monetize their passion for cars and digital racing. &nbsp; <h1>Responsibilities</h1>As Head of IT at RENNSPORT, you will:<ul><li>Provide internal IT support across the organization, from developers to C-level and HR.</li><li>Maintain and optimize our catalogue of IT assets (hardware, software, licences, peripherals).</li><li>Ensure timely provisioning and renewal of hardware and licences, especially during onboarding/offboarding.</li><li>Manage internal systems such as Google Workspace, Zulip, Confluence, and other collaboration tools.</li><li>Drive improvements in infrastructure, operations, security, and compliance.</li><li>Automate repetitive tasks and develop sustainable, efficient IT practices.</li><li>Support a primarily remote workforce, with occasional needs from our Malmö office.</li><li>Work closely with Operations to support smooth onboarding/offboarding experiences.</li><li>You will report directly to the CTO.</li></ul> <h1>Your profile</h1><ul><li>Proven experience in internal IT support, infrastructure, and operations.</li><li>Strong hands-on experience with Linux server environments (e.g., Debian, Ubuntu, RedHat/CoreOS).</li><li>Solid understanding of IT security and compliance in a distributed setup.</li><li>Experience managing virtual machines and VM systems.</li><li>Confident managing and troubleshooting network systems and SaaS tools.</li><li>Passion for automation, scalability, and continuous process improvement.</li><li>Proactive, collaborative, and service-minded with a strong attention to detail.</li><li>Fluent in English at a C1 level or higher – excellent communication is key.</li><li>Familiarity with Apple and Windows device management tools (Jamf, Intune)</li></ul> <h1>What you can expect from us</h1><ul><li>Hybrid position, Malmö, Sweden</li><li>Full-time role</li><li>The opportunity to be part of the early team that wants to change digital racing</li><li>An attractive, market-standard salary package&nbsp;&nbsp;</li></ul>

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Betson Group

Payments and Fraud Shift Leader

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The Payments and Fraud Shift Leader is responsible for handling payment-related inquiries from customers and internal or external parties. This role aims to provide exceptional customer service by prioritizing the customer and facilitating internal communication, offering guidance to payments analysts. Responsibilities include task allocation, being the first point of contact for third-party providers, managing issues during the shift, answering escalations from customer support, handling payment queries via various channels, cooperating with the Payments and Fraud Team Leader, improving procedures, raising trends, and ensuring minimal downtime for tech issues. Additionally, the leader will be a point of contact for payment and fraud-related questions, processing internal crediting requests, assisting team members, applying fraud prevention rules, helping process payments, and maintaining a positive work environment.

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<h2>Overview:&nbsp;</h2>
The function of the Payments&nbsp;and&nbsp;Fraud Shift Leader is to handle contacts related to payments queries raised by customers or any internal or external parties. The aim is to provide an outstanding customer service experience by putting the customer first in every action and facilitate internal communication, as well as offer guidance to payments analysts.&nbsp;
<h2>Main Responsibilities:&nbsp;</h2>
The main responsibilities include but are not limited to:&nbsp;
<ul>
<li data-leveltext="" data-font="Symbol" data-listid="1" data-aria-posinset="1" data-aria-level="1">Allocation and prioritization of task during the shift.&nbsp;</li>
<li data-leveltext="" data-font="Symbol" data-listid="1" data-aria-posinset="2" data-aria-level="1">Being the first line of contact for 3rd party providers regarding payments related issues.&nbsp;</li>
<li data-leveltext="" data-font="Symbol" data-listid="1" data-aria-posinset="3" data-aria-level="1">Taking ownership of any issues occurring during their shift, effectively manage the issue and take the most efficient course of action to minimize customer impact as well as work load.&nbsp;</li>
<li data-leveltext="" data-font="Symbol" data-listid="1" data-aria-posinset="4" data-aria-level="1">Answering escalations&nbsp;from&nbsp;customer support and following up on the&nbsp;timely resolution of issues.&nbsp;</li>
</ul>
<ul>
<li data-leveltext="" data-font="Symbol" data-listid="1" data-aria-posinset="1" data-aria-level="1">Handling&nbsp;of&nbsp;payments&nbsp;and risk&nbsp;queries and escalations from&nbsp;customer support via chat,&nbsp;IM&nbsp;and&nbsp;emails.&nbsp;</li>
<li data-leveltext="" data-font="Symbol" data-listid="1" data-aria-posinset="2" data-aria-level="1">Cooperate with Payments&nbsp;and&nbsp;Fraud Team Leader&nbsp;on any issues facing the team.&nbsp;</li>
<li data-leveltext="" data-font="Symbol" data-listid="1" data-aria-posinset="3" data-aria-level="1">Work together with Payments&nbsp;and&nbsp;Fraud Team Leader&nbsp;in order to improve and maintain procedures within the Payments Team.&nbsp;</li>
<li data-leveltext="" data-font="Symbol" data-listid="1" data-aria-posinset="4" data-aria-level="1">Raise any trends in escalations, denoting a possible generic issue with anything payment related.&nbsp;</li>
<li data-leveltext="" data-font="Symbol" data-listid="1" data-aria-posinset="5" data-aria-level="1">Ensuring that ongoing tech issues are monitored and proper follow&nbsp;up&nbsp;is done to ensure minimal down time&nbsp;and customer impact.&nbsp;</li>
</ul>
<ul>
<li data-leveltext="" data-font="Symbol" data-listid="1" data-aria-posinset="1" data-aria-level="1">Point of contact for any payment&nbsp;and&nbsp;fraud&nbsp;related issues or questions.&nbsp;</li>
<li data-leveltext="" data-font="Symbol" data-listid="1" data-aria-posinset="2" data-aria-level="1">Processing of internal crediting requests.&nbsp;</li>
<li data-leveltext="" data-font="Symbol" data-listid="1" data-aria-posinset="3" data-aria-level="1">Be a point of assistance to&nbsp;the other team members when the need arises.&nbsp;</li>
<li data-leveltext="" data-font="Symbol" data-listid="1" data-aria-posinset="4" data-aria-level="1">Ensuring that fraud and risk prevention rules are followed and applied when processing any of the Payments&nbsp;and&nbsp;Fraud&nbsp;Shift Leader tasks.&nbsp;</li>
<li data-leveltext="" data-font="Symbol" data-listid="1" data-aria-posinset="5" data-aria-level="1">Help in processing payments when needed and any other&nbsp;additional tasks when required.&nbsp;</li>
</ul>
<ul>
<li data-leveltext="" data-font="Symbol" data-listid="1" data-aria-posinset="1" data-aria-level="1">Help to create and maintain an effective and positive working environment.&nbsp;</li>
</ul>
<h2>Reporting:&nbsp;&nbsp;</h2>
To&nbsp;Payments&nbsp;and&nbsp;Fraud Team Leader.
<h2>Extra awesome:</h2>
<ul>
<li>Speaks a multitude of languages including fluency English</li>
<li>Invested knowledge in iGaming&nbsp;</li>
<li>Knowledge of a wide variety of payment providers and processes</li>
</ul>
&nbsp;
<h2 style="text-align: center;">Challenge accepted?</h2>
We offer a fun and challenging role in a collaborative and dynamic environment. For the right person there are many different career paths at Betsson, both if you want to deepen your technical skills or work with leadership in the future.
<h6 style="text-align: center;">By submitting your application, you understand that your personal data will be processed as set out in our <a href="https://eur01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.betssongroup.com%2Fprivacy-policy%2F&amp;data=02%7C01%7C%7Cdf880949479641f0ff9808d80186cf32%7Cc514bc364b3348d2bbb1a3c97d4bf41d%7C0%7C0%7C637261025803833173&amp;sdata=1ckgbi0LOpEfEI6T33fEggTW87I84SLdCYd6sLaHRGk%3D&amp;reserved=0">Privacy Policy</a></h6>

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