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The Senior Manager, Foundry Customer Quality & Reliability role involves collaborating with foundry customers and relevant teams to implement customer metrics, identify, and swiftly resolve product quality and reliability issues. This position is responsible for reporting on Foundry Quality & Reliability to the VP of Engineering. The role requires close collaboration with internal and external stakeholders to meet customer quality requirements. The role includes managing and coordinating overall customer quality and reliability requirements for foundry manufacturing services. The role also includes addressing and resolving quality and reliability issues, communicating and escalating customer issues, developing and maintaining business relationships, participating in cross-functional efforts, partnering with key stakeholders, and developing relationships with Samsung Korea HQ counterparts.

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<div>Please Note: To provide the best candidate experience amidst our high application volumes, each candidate is limited to 10 applications across all open jobs within a 6-month period.&nbsp; Advancing the World’s Technology Together Our technology solutions power the tools you use every day--including smartphones, electric vehicles, hyperscale data centers, IoT devices, and so much more. Here, you’ll have an opportunity to be part of a global leader whose innovative designs are pushing the boundaries of what’s possible and powering the future.&nbsp; We believe innovation and growth are driven by an inclusive culture and a diverse workforce. We’re dedicated to empowering people to be their true selves. Together, we’re building a better tomorrow for our employees, customers, partners, and communities.</div><div>What You’ll Do The Foundry Customer Quality &amp; Reliability (Q&amp;R) role is responsible to collaborate with foundry customer and relevant team for implementation of customer metrics as well as and identification and swift resolution of product quality and reliability issues.&nbsp; This position has responsibility for Foundry Quality &amp; Reliability related reporting directly to the VP of Engineering. The role includes close collaboration with internal and external stakeholders to meet Foundry customer quality requirements.&nbsp; At Samsung Semiconductor Incorporated, we take pride in the creativity and diversity of our talented people – they are at the forefront of everything we do. Their skillset and mindset drive our continued success. We want the best of the best at Samsung to join our team, not just those who fit into our Culture but those who will ADD to our Culture and make Samsung an even better place to work.&nbsp; Location: Daily onsite presence in San Jose HQ location in alignment with our Flexible Work policy with an average of 10% travel per month Job ID: 42615 <ul> <li>Responsible for managing and coordinating overall customer quality and reliability requirements specific to foundry manufacturing services, where customer-provided designs are fabricated in Samsung’s advanced semiconductor fabs.</li> <li>Collaborate closely with customers to address and resolve quality and reliability issues that arise throughout the silicon manufacturing lifecycle - from tape-out to wafer delivery.</li> <li>Supervise and identify quality and reliability challenges, developing strong customer relationships as you determine the best solutions.</li> <li>Communicate and escalate customer quality and reliability issues—such as lot-specific excursions, latent defect trends, or field-return investigations—to internal engineering, manufacturing, and executive stakeholders.</li> <li>Develop and maintain business relationships with key design/development/quality and reliability engineers and managers. This is accomplished through daily interactions and providing exceptional customer support. This is critical as it assures Samsung interests are adequately represented in the customer's decision making process.</li> <li>Participate in cross-functional efforts to implement lessons learned from customer issues into internal process improvement, design-for-reliability guidelines, and advanced process development.</li> <li>Partner with key stakeholders to enable solutions to customer</li> <li>Develop and maintain relationships with Samsung Korea HQ counterparts to ensure efficient and accurate communication with the customer.</li> <li>Track customer-specific reliability expectations and qualification methodologies driven by their strategic direction, and communicate findings to internal engineering teams to ensure alignment with foundry capabilities and enhance competitiveness.</li> </ul> What You Bring <ul> <li>Bachelors with 15+ years of relevant industry experience, or Masters with 13+ years or PhD with 10+ years in Electrical Engineering or Computer Science or related field preferred.</li> <li>Proven functional knowledge or minimum 8 years of relevant experience in Foundry business including device reliability, interconnect reliability, design for reliability or product reliability</li> <li>A broad knowledge of Fab processes and equipment will be a competitive advantage as well as previous Quality Management System (QMS) experience</li> <li>Demonstrated ability to communicate well with all levels of the organization particularly in a global environment and experience in working with external stakeholders</li> <li>Relevant experience across a broad spectrum of fab manufacturing organizations including manufacturing engineering, integration, characterization</li> <li>Strong written and verbal communication skills are essential for this position</li> <li>Demonstrated excellent analytical skills and ability in structured problem-solving, with a methodical approach to identifying root causes and implementing effective solutions.</li> <li>Experience in the driving multi - functional groups in achieving goals and KPI</li> <li>You’re inclusive, adapting your style to the situation and diverse global norms of our people.</li> <li>An avid learner, you approach challenges with curiosity and resilience, seeking data to help build understanding.</li> <li>You’re collaborative, building relationships, humbly offering support and openly welcoming approaches.</li> <li>Innovative and creative, you proactively explore new ideas and adapt quickly to change.</li> </ul> #LI-MD1</div><div class="job__pay-ranges"><div class="pay-range"><div class="description"><div class="body">What We Offer The pay range below is for all roles at this level across all US locations and functions. Individual pay rates depend on a number of factors—including the role’s function and location, as well as the individual’s knowledge, skills, experience, education, and training. We also offer incentive opportunities that reward employees based on individual and company performance.&nbsp; This is in addition to our diverse package of benefits centered around the wellbeing of our employees and their loved ones. In addition to the usual Medical/Dental/Vision/401k, our inclusive rewards plan empowers our people to care for their whole selves. An investment in your future is an investment in ours. Give Back With a charitable giving match and frequent opportunities to get involved, we take an active role in supporting the community. Enjoy Time Away You’ll start with 4+ weeks of paid time off a year, plus holidays and sick leave, to rest and recharge. Care for Family Whatever family means to you, we want to support you along the way—including a stipend for fertility care or adoption, medical travel support, and an errand service. Prioritize Emotional Wellness With on-demand apps and paid therapy sessions, you’ll have support no matter where you are. Stay Fit Eating well and being active are important parts of a healthy life. Our onsite Café and gym, plus virtual classes, make it easier. Embrace Flexibility Benefits are best when you have the space to use them. That’s why we facilitate a flexible environment so you can find the right balance for you.</div></div>Base Pay Range$180,950 - $289,050 USD</div></div><div>Equal Opportunity Employment Policy&nbsp; Samsung Semiconductor takes pride in being an equal opportunity workplace dedicated to fostering an environment where all individuals feel valued and empowered to excel, regardless of race, religion, color, age, disability, sex, gender identity, sexual orientation, ancestry, genetic information, marital status, national origin, political affiliation, or veteran status. When selecting team members, we prioritize talent and qualities such as humility, kindness, and dedication. We extend comprehensive accommodations throughout our recruiting processes for candidates with disabilities, long-term conditions, neurodivergent individuals, or those requiring pregnancy-related support. All candidates scheduled for an interview will receive guidance on requesting accommodations. Recruiting Agency Policy We do not accept unsolicited resumes. Only authorized recruitment agencies that have a current and valid agreement with Samsung Semiconductor, Inc. are permitted to submit resumes for any job openings. Covid-19 Policy To help keep our employees, customers, and communities safe, we've developed guidelines for our team. Currently, we encourage vaccination for all employees and may require it depending on job functions (e.g., traveling for business, meeting with customers). While visiting our offices or attending team events, we ask employees to complete a daily health questionnaire and complete a weekly COVID test. Our COVID policies are subject to change depending on public health, regulatory, and business circumstances.&nbsp; Applicant Privacy Policy https://semiconductor.samsung.com/us/careers/privacy &nbsp;</div></div>

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Management LevelSenior ManagerJob Description &amp; SummaryAt PwC, our people in operations consulting specialise in providing consulting services on optimising operational efficiency and effectiveness. These individuals analyse client needs, develop operational strategies, and offer guidance and support to help clients streamline processes, improve productivity, and drive business performance. Those in capital programmes excellence at PwC will specialise in providing consulting services focused on optimising capital programmes and projects. You will work closely with clients to analyse project needs, develop strategies for efficient project delivery, and offer guidance and support to help clients enhance project management practices, mitigate risks, and achieve successful outcomes.Growing as a strategic advisor, you leverage your influence, expertise, and network to deliver quality results. You motivate and coach others, coming together to solve complex problems. As you increase in autonomy, you apply sound judgment, recognising when to take action and when to escalate. You are expected to solve through complexity, ask thoughtful questions, and clearly communicate how things fit together. Your ability to develop and sustain high performing, diverse, and inclusive teams, and your commitment to excellence, contributes to the success of our Firm.Examples of the skills, knowledge, and experiences you need to lead and deliver value at this level include but are not limited to:<ul><li>Craft and convey clear, impactful and engaging messages that tell a holistic story.</li><li>Apply systems thinking to identify underlying problems and/or opportunities.</li><li>Validate outcomes with clients, share alternative perspectives, and act on client feedback.</li><li>Direct the team through complexity, demonstrating composure through ambiguous, challenging and uncertain situations.</li><li>Deepen and evolve your expertise with a focus on staying relevant.</li><li>Initiate open and honest coaching conversations at all levels.</li><li>Make difficult decisions and take action to resolve issues hindering team effectiveness.</li><li>Model and reinforce professional and technical standards (e.g. refer to specific PwC tax and audit guidance), the Firm's code of conduct, and independence requirements.</li></ul><div>About Strategy&amp; and Fit for Growth&nbsp;</div><div>Strategy&amp;, PwC’s global strategy consulting business, leverages the Fit for Growth approach to help organizations build differentiating capabilities, strategically manage costs, and realign their structures for sustainable growth. In today’s climate of uncertainty, our solutions enable clients to strengthen their core, optimize operations, and unlock long-term value.&nbsp;</div><div>We enable our clients to cut costs and grow stronger at the same time.&nbsp; Our solutions assist companies to align their strategies with their capabilities, ensure the organisation structure is conducive to enabling workforce productivity to achieve the business strategy, and the business costs are reflective of the business strategy and operations for maximum efficiencies and revenues.&nbsp;&nbsp;<div>Job Purpose:&nbsp;</div><div>Lead and deliver high-impact business transformation initiatives applying Strategy&amp;’s Fit for Growth methodology. This role requires a leader &amp; strategic thinker with strong analytical capabilities, deep industry insight, and a proven track record in successfully selling and delivering impact-based engagements through operating model design, cost optimization, and business restructuring.&nbsp;<div>What’s going to be expected of you:&nbsp;</div><div><ul><li>Sell and deliver end-to-end strategy-based transformation projects across industries.&nbsp;</li></ul></div><div><ul><li>Conduct deep-dive diagnostics into business operations, cost structures, and organizational effectiveness.&nbsp;</li></ul></div><div><ul><li>Develop and present strategic recommendations supported by data-driven insights and industry benchmarks.&nbsp;</li></ul></div><div><ul><li>Face-to-face engagement and interaction with client and team&nbsp;&nbsp;</li></ul></div><div><ul><li>Lead business development efforts, including proposal development, client relationship management, and opportunity identification.&nbsp;</li></ul></div><div><ul><li>Collaborate with cross-functional teams and senior stakeholders to ensure alignment and successful delivery.&nbsp;</li></ul></div><div><ul><li>Mentor and develop consultants, fostering a high-performance and inclusive team culture.&nbsp;</li></ul></div><div><ul><li>Demonstrate resilience, agility and adaptability across client contexts and sectors.&nbsp;</li></ul></div><div><ul><li>Experience in leading a team in the delivery of client engagements&nbsp;&nbsp;</li></ul><div>Minimum Requirements:&nbsp;</div><div>Education:&nbsp;</div><div><ul><li>Post graduate degree from a top tier University in either Engineering, Finance, Mathematics and/or Actuarial Science.&nbsp;</li></ul></div><div><ul><li>CFA level 1/MBA - advantageous.&nbsp;</li></ul><div>Experience &amp; Technical Skills:&nbsp;</div><div><ul><li>Minimum 7 - 10 years’ strategic work experience with a reputable consulting firm.&nbsp;</li></ul></div><div><ul><li>Demonstrated experience across the full consulting lifecycle: sales, delivery, and project closure&nbsp;</li></ul></div><div><ul><li>Consulting experience in Financial Services, Telecommunications and Infrastructure Sectors.&nbsp;</li></ul></div><div><ul><li>Advanced proficiency in analytics tools including excel, python etc.&nbsp;</li></ul></div><div><ul><li>Proven track record in cost reduction, digital transformation, operating model redesign, and performance improvement.&nbsp;</li></ul><div>Soft Skills:&nbsp;</div><div><ul><li>High emotional intelligence (EQ) and interpersonal effectiveness.&nbsp;</li></ul></div><div><ul><li>Strong communication, facilitation, and presentation skills.&nbsp;</li></ul></div><div><ul><li>Ability to lead and influence in complex, ambiguous environments.&nbsp;</li></ul></div><div><ul><li>Entrepreneurial mindset with a proactive, solution-oriented approach.&nbsp;</li></ul></div><div><ul><li>Collaborative team player who thrives in dynamic, fast-paced environments.&nbsp;</li></ul>&nbsp;</div></div></div><div>&nbsp;</div></div></div>Travel RequirementsUp to 20%Available for Work Visa Sponsorship?NoJob Posting End DateJune 11, 2025

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