<p>Tamatem is the leading mobile games publisher in the Arabic speaking market. We partner with international studios and developers, to localize and make their games culturally relevant for the Arab gamer.</p><p>Our experience in localization, user acquisition, distribution, cross-promotion, monetization, community, support and whales management we can help get your game on the top of charts, increase revenue and ensure its success in the Arabic market. Whether you are looking to publish a newly successful international game or trying to revive an old hit title, Tamatem is your best partner. We focus on publishing MMO-RPG, strategy, builder, mid-core, SLG, puzzle and trivia games.</p><p>Tamatem has published over 50 games on both iOS and Android with over 150M downloads. Tamatem is a 500 Startups and Endeavor company with offices in Amman, Jordan.</p>

Tamatem Games

Community Support Intern - Emarati Talent

Influencers Marketing Intern - Emarati Talent

Business Development Specialist - Tamatem Plus

Senior Talent Acquisition Specialist

Freelance Arabic Translator

Senior Unity Developer

Administrative Accounting Representative

3D Artist / Animator

Accounting and Administration Specialist

As a Community Support Intern at Tamatem, you will support users and ensure a positive gaming experience.  Responsibilities include managing user inquiries (tickets, comments), researching gaming community trends in the Emirati market, resolving product/service issues, building positive user relationships, investigating problem root causes, offering game advice, updating user databases, preparing user feedback reports, monitoring in-game chat, and following communication procedures.  This internship offers valuable customer support and gaming industry experience.

<section aria-labelledby="job-description-title" class="styles--3vx-H" data-ui="job-description"><h2 id="job-description-title">Description</h2><div><p></p><p>As a <strong>Community Support Intern</strong> at Tamatem, you will play a key role in supporting our users and ensuring they have an excellent experience with our games. You’ll act as a bridge between our company and our players, addressing inquiries, solving problems, and fostering strong relationships with the gaming community.</p><p><strong>You will:</strong></p><ul> <li>Manage and respond to a variety of tickets, comments, and user inquiries in a timely manner.</li> <li>Research and share insights about the gaming community and emerging trends in the Emirati market.</li> <li>Resolve product or service issues by understanding users’ complaints and providing effective solutions.</li> <li>Build trust and maintain positive relationships with users through open and interactive communication.</li> <li>Investigate the root cause of problems and recommend the best course of action to resolve them, ensuring follow-up for resolution.</li> <li>Offer logical advice on our games to potential users by using the appropriate tools and methods.</li> <li>Keep user databases updated through ongoing communication.</li> <li>Prepare reports on user feedback by collecting and analyzing relevant information.</li> <li>Document and manage user inquiries, referring them to the product team or management when necessary.</li> <li>Monitor in-game chat and contribute to maintaining a positive gaming environment.</li> <li>Follow established communication procedures, guidelines, and policies.</li> <li>Assist with other tasks as assigned.</li> </ul><p></p><p>This internship offers a great opportunity to develop skills in customer support and gain valuable experience in the gaming industry.</p><p></p><p></p></div></section><section aria-labelledby="job-requirements-title" class="styles--3vx-H" data-ui="job-requirements"><h2 id="job-requirements-title">Requirements</h2><div><p></p><ul><li>Must be a passionate gamer!</li></ul></div></section>