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TransPerfect

Player Support Agent - Japanese

Player Support Agent - German

Senior 3D Character Artist

Game Tester Opportunity!

This Player Support Agent position at TransPerfect Gaming Solutions requires excellent customer service skills in both English and Japanese. Responsibilities include providing support to players via email, chat, and phone, resolving player issues, answering questions about game features, and collaborating with other professionals to ensure an optimal gaming experience.  The ideal candidate will have at least one year of customer service experience, strong communication and problem-solving skills, and a passion for gaming.  The role requires working flexible hours including weekends and holidays.

<div><h2 class="sc-1npqnwg-4 sc-1npqnwg-5 sc-1uwf3m5-0 nNByh custom-css-style-job-description">Job description</h2><div class="sc-1fwbcuw-0 izhcPJ"><div>Player Support Agent at TransPerfect Gaming Solutions
TransPerfect Gaming Solutions is seeking a Player Support Agent to join our Production department. As a Player Support Agent, you will be responsible for providing exceptional customer service to our players through various channels, including email, chat, and phone.
As a member of our team, you will have the opportunity to work in a fast-paced and dynamic environment, collaborating with other professionals to ensure our players have the best possible gaming experience. You will be responsible for resolving player issues, answering questions, and providing guidance on game features and functionality.
The ideal candidate for this role will have excellent communication skills, both written and verbal, and be able to work well under pressure. You should be comfortable working with a variety of gaming platforms and have a passion for gaming and the gaming industry.
<ul>
 <li>Provide exceptional customer service to players through email, chat, and phone</li>
 <li>Resolve player issues and answer questions</li>
 <li>Provide guidance on game features and functionality</li>
 <li>Collaborate with other professionals to ensure the best possible gaming experience for our players</li>
</ul>
If you are passionate about gaming and providing exceptional customer service, we encourage you to apply for this exciting opportunity to join our team at TransPerfect Gaming Solutions.</div></div><h2 class="sc-1npqnwg-4 sc-1npqnwg-5 sc-1uwf3m5-0 sc-1uwf3m5-1 iErCYo custom-css-style-job-requirements">Job requirements</h2><div class="sc-1fwbcuw-0 izhcPJ"><div>Job Requirements for Player Support Agent at TransPerfect Gaming Solutions

The ideal candidate will have excellent communication skills, a passion for gaming, and a desire to provide exceptional customer service.
<ul>
 <li>Minimum of 1 year of experience in customer service or a related field</li>
 <li>Excellent written and verbal communication skills both in English and Japanese</li>
 <li>Ability to work flexible hours, including weekends and holidays</li>
 <li>Strong problem-solving skills and ability to think on your feet</li>
 <li>Passion for gaming and knowledge of popular gaming platforms</li>
 <li>Ability to work well in a team environment</li>
</ul>
If you do not meet the above requirements, we appreciate your interest in the position, but we kindly request that you do not apply at this time. Thank you for your understanding.</div></div></div>

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Supersolid is a leading independent mobile games studio based in Central London. Since its founding in 2012, Supersolid’s diverse team has grown to over 60 people globally, and it continues its mission to create the most engaging, genre-leading games for mobile and tablet devices. Supersolid has received investment from Index Ventures and Initial Capital.At Supersolid, we believe that small teams can create amazingly successful games. Our drive to break new ground and constantly evolve titles has led Supersolid to partner with Universal Music (Shania Twain's album launch, 2017), Paramount Pictures (Clueless, 2018) and World Animal Protection (World Oceans Day 2018). Follow us on Facebook: www.facebook.com/supersolidgames Follow us on Twitter: @supersolidgames

If this role is a good fit for you, please send us your resume and a link to your portfolio showcasing relevant UI/UX work—especially for mobile and casual games. We’d love to see examples that demonstrate clean design, user flow thinking, and a player first mindset.
<h3>Role</h3>
 <ul><li>Design clear, beautiful, and engaging UI for mobile casual games (menus, HUDs, pop-ups, onboarding, etc.)</li><li>Translate game design goals into smooth and satisfying player experiences</li></ul>
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 We value diversity and as an equal opportunity employer we encourage applications from all suitable applicants. All applicants will be considered for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
 <h3>Apply</h3>
 If you are interested in joining Supersolid, please email us at <a href="mailto:careers@supersolid.com" target="_blank">careers@supersolid.com</a>, or use the button below:
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