Account Executive, CX

At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.

About NICE and VoApps:

NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the 100 largest corporations in the world, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NICE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions. Innovation efforts in cloud-native open platforms, artificial intelligence and analytics is driving rapid growth of our software products.

VoApps is an Atlanta-based technology company that provides innovative voicemail solutions to help businesses reach mobile contacts with consideration and compliance. VoApps’ DirectDrop Voicemail is a patented solution transforming call center operations and efficiency.

So, what’s the role all about?

As part of our sales team, you will excel in internal and external relationship building with Online Lending, Fintech, Collections, and/or Healthcare Leadership teams across the United States. The Account Executive will represent the VoApps brand by introducing the DirectDrop Voicemail technology into Call Centers. The primary objective of the Account Executive role is to generate revenue by helping prospective Clients achieve their internal goals by implementing DirectDrop Voicemail. Secondary objectives include but are not limited to Business Development, Operations, Marketing, and Reporting.

How will you make an impact?

• Attain or exceed quarterly sales quota. Meet or exceed required sales activity levels as defined by the company.
• Pipeline development by contacting prospective customers through digital channels, phone, in person, conferences, channel partners, and speaking engagements.
• Gather information on the prospective customer’s business processes, critical success factors, and competitive standing through a strategic and consultative sales approach to deliver value-added business solutions.
• Establish, develop, and maintain business relationships with current and prospective clients in the assigned market segment to generate new business and grow existing business.
• Leverage existing relationships and build new contacts in order to secure interest in DirectDrop Voicemail.
• Provide strategic input and exceptional ability to build company presentations, content, design, process, campaigns, reporting, research and development, account management, events, and client success.
• Accurately update and manage sales funnel and pipeline with the company’s client relationship management software.
• Effective articulation of VoApps’ unique selling points and value propositions.

Have you got what it takes?

• Bachelor’s degree in a related field
• 2+ years experience in a call center leadership role
• 2+ years experience in Sales, Business Development, and/or Account Management role
• Expertise in blended or outbound contact center metrics and reporting
• Exemplary communication skills including but not limited to listening, written, creative, and oral
• Experience in public speaking in front of audiences of all sizes
• High energy, strong work ethic, and motivation to drive results in a challenging, entrepreneurial, fast-paced environment
• Ability to self-manage and operate independently while being a team player

What’s in for you?

Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr!

This job description is not intended to be all-inclusive, and employees will also perform other reasonable related business duties as assigned by immediate supervisor and other management as required.

This organization reserves the right to revise or change job duties as the need arises. This job description does not constitute a written or implied contract of employment.​

About NiCE

NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.

Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.

NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.