APAC Customer logistics manager

In this role, you have the opportunity to join the Regional Service Parts Fulfillment team, as part of the Service Parts Supply Chain (SPS) organization. The primary responsibility of the Service Parts Supply Chain is to serve patients, clinicians and engineers who rely on healthcare equipment that works. The key purpose is to provide them with the right part when and where they need it – every time.

Your key responsibility is managing the Customer facing logistics performance:

• Owning and improving the warehouse fill rate and transportation fill rate for your region
• Third party logistic provider (3PL) performance management: Through daily management and continuous improvement ensure that RDC, LDC and FSL outbound KPI and transportation SLAs are being met
• Primary contact point for customer related warehouse and transportation escalations
• Ensure that regional logistics activities are meeting customer requirements in your region
• In alignment with the Global logistics team drive improvements in the Concept of Operations (COO) and Business Requirement Documents (BRD) for 3PL operations
• Execution of the (regional) processes e.g. freight charges towards KMs, freight payments towards carriers, freight claims, Customs and DGO Compliance
• Contribute to the Global Services IWD cost KPI by identifying and executing warehouse and transport cost saving opportunities
• Contribute as regional specialist to programs and initiatives deployed by the Global logistics central team across SPS logistic operations, i.e. implementation of Transportation Management System (TMID), freight tenders etc.
• In collaboration with the Global reverse supply chain team work on improving the field parts return rate and speed

Minimum required Experience:

Minimum 5 years of experience within areas such as Supply Chain, Transport, Logistics, Operations, Physical Distribution or equivalent.

Preferred Skills:

• Understanding of regulated product order fulfillment, including traceability, documentation, and handling of serialized or lot-controlled inventory.
• Experience with ERP systems such as SAP, and strong Excel skills; experience with SMAX preferred
• Strong interpersonal and communication skills to work cross-functionally and globally
• High sense of urgency and accountability, especially when dealing with time-sensitive, patient-impacting shipments.
• Detail-oriented and comfortable working within strict regulatory and quality requirements.
• Fluency in English
• Experience with LEAN deployment is preferred

How we work together

We believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week.

Onsite roles require full-time presence in the company’s facilities.

Field roles are most effectively done outside of the company’s main facilities, generally at the customers’ or suppliers’ locations.

Indicate if this role is an office/field/onsite role.

About Philips

We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others.

• Learn more about our business.
• Discover our rich and exciting history.
• Learn more about our purpose.

If you’re interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our culture of impact with care here.