Asesor FT Atención Integral a Clientes

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Job Summary

Job Description

This role involves providing comprehensive customer service to clients who have contracts with the financial institution. Responsibilities include resolving doubts and managing complaints related to their contracts via phone and email. The ideal candidate will be proactive, responsible, and possess strong communication and teamwork skills, along with basic computer proficiency.
Must have:
  • Provide comprehensive customer service to clients.
  • Resolve doubts and manage complaints via phone and email.
  • Completed high school or unfinished bachelor's degree.
  • Possess customer service skills.
  • Ability to work in a team and make decisions.
  • Be responsible, dynamic, and proactive.
  • Work effectively under pressure.
  • Maintain good presentation and communication skills.
  • Demonstrate good spelling, writing, and voice modulation.
  • Proficient in PC and telephone handling.
  • Basic knowledge of Office suite.
Perks:
  • Professional growth and continuous learning opportunities
  • Benefit from diverse career paths
  • Interdepartmental movements and innovative learning platforms
  • Enhance skills through seminars and leadership training
  • Comprehensive benefits package to support well-being and success

Job Details

Job Description

Comprehensive customer service for clients who acquire a contract with the financial institution, providing solutions and managing doubts and complaints related to their contract via phone and email.

Education:

Completed high school or unfinished bachelor's degree.

Cognitive Skills:

  • Customer service.
  • Teamwork.
  • Decision making.
  • Responsible.
  • Dynamic and proactive.
  • Ability to work under pressure and in a team.
  • Good presentation.
  • Communication skills.
  • Good spelling and writing.
  • Good voice tone and modulation.

Psychomotor Skills:

  • PC handling.
  • Telephone.
  • Basic Office suite handling for Clients.

Professional growth and continuous learning opportunities: Benefit from diverse career paths, interdepartmental movements, and innovative learning platforms. Enhance your skills through seminars and leadership training, all while playing a vital role in shaping the future of mobility. From day one, you will have the support to face challenges and contribute to impactful solutions across our organization.

Compensation: Nissan offers a comprehensive benefits package to support the well-being and success of our employees, with offerings that may vary by location and role.

Nissan (NMEX, NEdM, NRFS, NRFM, and ANZEN) hires based on fulfilling the job profile in the vacancy, without distinction or discrimination based on gender, gender identity and/or expression, sexual orientation, race, color, language, religion, political or any other opinion, national or social origin, economic position, birth, or any other condition.

By applying for the advertised position, candidates acknowledge that Nissan Mexicana and its subsidiaries reserve the right to conduct a public conduct search due to the sensitive nature of the assets and the information involved in the position. This includes, among others, proprietary information, financial data, and other assets that require protection. Nissan Mexicana and its subsidiaries guarantee confidentiality and compliance with all legal requirements related to the use of such information. By applying for this position, you are consenting to this check.

NISSAN FOR ALL

People are our most valuable resource, and diversity and inclusion are essential to maximize the potential of each team member. Our Corporate Diversity Initiative ensures that our work environment responds to the unique needs of our collaborators and clients. We are committed to creating a culture where all people feel included, respected, valued, and heard.

At Nissan, we value inclusion in all areas of our business and strive to reflect the diversity of our customer base and the communities we serve. Join our commitment to diversity and inclusion.

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About The Company

Nissan is more than a car company. We are an innovation company. We take the most innovative thinking in the industry and combine it with performance, value, efficiency, safety and style. The result: Cars that thrill you every time you get behind the wheel. With over 150 million vehicles produced globally, Nissan continues with the goal to enrich the lives of our employees and customers alike.

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