Assistant Manager, FX Venue Onboarding

We are looking for an FX Venue Onboarding Assistant Manager to help us facilitate the growth of our FXall platform by working in our onboarding team in Manila to bring customers and liquidity providers onto our markets. This role will involve working with the product, relationship management, sales, technology and business teams to ensure the timely and effective onboarding of clients into our reference data and permissioning tool ‘FXall Admin’. It will also entail line management responsibilities to provide oversight and leadership for the day-to-day running of the team. LSEG is a company which prides itself on Integrity, Change, Partnership and Excellence! As part of this team, you will be able to exhibit all these values, and the team managers will be on hand to help you grow within the company and your role.

Key Responsibilities:

• Collaborate with internal partners to setup FX customers on LSEG FX trading platforms.
• Resolve sophisticated client queries, call out high-impact risks, and build internal relationships and networks with important teams.
• Keep up to date with changes to products and services to maintain quality of service.
• Onboard new customer (buy-side) and new provider (sell-side) clients to FXall, Matching and Workspace platforms.
• Offboarding customer (buy-side) clients in FXall, Matching and Workspace platforms.
• Onboard customers to NDF Matching and handle their participant data.
• Liaise with clients and internal groups to handle Price Stream Entitlement requests.
• Work closely with many internal teams including Sales and Account Management, Support teams, Dev teams, Professional Services, Product teams, Global Regulatory and Business Ops.
• Line management of team members in Manila office.
• Handling of more complex onboarding queries alongside internal collaborators.

Key Skills:

• Degree or equivalent experience level.
• 4+ years of validated Customer Service skills and experience.
• Good communication and analytical skills.
• Worked in a customer-focused environment where detailed process/procedures are followed.
• Multiple years of FX market experience, understanding of FX products.
• Strong teammate with ability to work in a fast-paced environment and under pressure.
• Experience working in an onboarding role working with customer reference data.
• Flexible to work across APAC, EMEA and AMERS working hours.

Helpful:

• Knowledge of MS Platforms with exposure to process automation.
• Exposure to trading platforms especially FXall/FX Matching/Workspace is an advantage.
• Strong analytical and logical thinking capabilities.
• Highly motivated with strong interpersonal skills.
• Managerial experience of 1+ years.

Join us and be part of a team that values innovation, quality, and continuous improvement. If you're ready to take your career to the next level and make a significant impact, we'd love to hear from you.

LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth.

Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership, Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions.

Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce.

We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone’s race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs.

You will be part of a collaborative and creative culture where we encourage new ideas. We are committed to sustainability across our global business and we are proud to partner with our customers to help them meet their sustainability objectives. Our charity, the LSEG Foundation provides charitable grants to community groups that help people access economic opportunities and build a secure future with financial independence. Colleagues can get involved through fundraising and volunteering.

LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.