Associate/Sr Associate - Marketing

Zeta is a Next-Gen Banking Tech company that empowers Banks and FinTechs to launch banking products for the future. It was founded by Bhavin Turakhia and Ramki Gaddipati in 2015.

Our flagship processing platform - Zeta Tachyon - is the industry’s first modern, cloud-native, and fully API-enabled stack that brings together issuance, processing, lending, core banking, fraud & risk, and many more capabilities as a single-vendor stack. 20M+ cards have been issued on our platform globally.

Zeta is actively working with the largest Banks and FinTechs in multiple global markets transforming customer experience for multi-million card portfolios.

Zeta has over 1700+ employees - with over 70% roles in R&D - across locations in the US, EMEA, and Asia. We raised $280 million at a $1.5 billion valuation from Softbank, Mastercard, and other investors in 2021. Learn more @ www.zeta.tech , careers.zeta.tech , Linkedin, Twitter

About Genesis:

Genesis is Zeta's Marketing Centre of Excellence. We work alongside Zeta’s business units, leadership, and select external clients to deliver high-impact creative, digital, and communication solutions. Our capabilities span brand strategy, design, content, digital marketing, events, and web engineering. As part of Zeta, we move fast, partner deeply, and deliver work that drives business outcomes.

About the Role:

As an Associate - Account Management, you’ll be the face of the Marketing Centre of Excellence for your assigned accounts. You’ll partner closely with internal and external clients, understand their priorities inside-out, manage day-to-day requirements, and make sure projects land with impact. You’ll own relationships end-to-end—turning needs into clear briefs, coordinating delivery across teams, and ensuring quality and timelines are never in doubt.

Responsibilities

• Client Partnership
• Act as the primary point of contact for assigned accounts.
• Build strong, trust-based relationships by understanding business goals and challenges.
• Spot opportunities to add value and push work forward.

• Briefing & Requirement Management
• Gather clear, actionable requirements from clients.
• Translate business needs into concise, on-point briefs.
• Manage timelines, deliverables, and approvals with discipline.

• Cross-Function Coordination
• Work across Genesis’ capabilities:
• Creative Design: Branding, visual identity, campaign design.
• Content & Copywriting: Marketing messaging, articles, scripts, presentations.
• Digital Marketing: Paid media, performance campaigns, social.
• Web Engineering: Landing pages, portals, campaign microsites.
• Events & Experiences: Internal and external event execution.
• Keep all teams aligned on goals, timelines, and quality standards.

• Creative & Communication Delivery
• Oversee campaign assets, marketing materials, and communication outputs.
• Ensure work is on-brand, consistent, and tied to business objectives.
• Drive structured, efficient feedback loops.

• Client Satisfaction & Reporting
• Track CSAT for your accounts and act on insights.
• Hold regular check-ins to strengthen relationships.
• Share periodic performance and progress reports.

Skills

• Strong communication and relationship-building skills.
• Ability to manage multiple stakeholders and priorities.
• Detail-oriented with a problem-solving mindset.
• Familiarity with creative workflows is a plus.

Experience and Qualifications

• 1–2 years in account management, client servicing, or business partnership roles in a creative or marketing environment.